ULTATEL Cloud Business Phone System vs Switchvox Phone System: Which is a better fit?

Zac Z

Head of SEO

Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.

David D

CEO

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

Our salesperson,[sensitive content hidden], was great. We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company.

We loose service from time to time and have no way of communicating without the service.

Our overall experience with UltaTel has been great. I cannot say enough how impressed and happy we are with the their excellent customer service and technical support team.

We had a problem before with customers communication being scattered around.

They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately. The follow through and follow up is excellent as well.

If your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider.

Molly M

Project Manager

We have used this system for our front desk for the past five years. We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions.

Stacy S

Sales

Sometimes it seems frustrating when I run a report and the numbers don't seem to line up with my own numbers, but that's usually an error on my part (i.e. what I'm querying).

Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier.

The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.

We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless.

Sally S

Administration Manager

I struggle with toggling between callers with more difficulty than if I was just at my desk. This certainly would not replace my desk phone.

Ease of configuration, rich feature set, best price for feature set on the market.

Something is always failing or down, if not the whole system.