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SessionStack vs Zoho Desk: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 5,278 reviews from Remote Support users.
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
--
SSL Security
NA
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
NA
SSL Security
4.9
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
4.5
User satisfaction
4.2
User reviews10
Ease of use
3.9
Functionality
3.9
Value for money
4.6
Customer support
4.5
4.5
User reviews2,193
Ease of use
4.4
Functionality
4.5
Value for money
4.5
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-14071af7-4f00-4db1-df39-08dc32701445
Rick K
Owner
5.0

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
169505 video thumbnail}
1 Video
159261
4 screenshots
169505
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SessionStack

6/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Annotations
  • API
  • Audit Trail
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • CRM
  • Customizable Branding
  • Customizable Reports
  • File Sharing
  • File Transfer
  • Multi-Channel Communication
  • Multiple User Accounts
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • SSL Security
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Diagnostic Tools
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Session Recording
  • Session Transfer
See All features
Hide Remote Support Software Features -

Zoho Desk

Top Features
27/44
Show Remote Support Software Features +
SessionStack
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SessionStack
  • By SessionStack
  • Located in Bulgaria
  • Founded in 2016
Zoho Desk
  • By Zoho
  • Located in United States
  • Founded in 1996
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