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Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience.
MSPs and IT Departments looking for a cost effective, powerful IT services suite with great support.
Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change.
The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.
With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable.
Sometimes the devices would show offline when they are on but this is minor and a restard sorts this.
Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.
The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.
The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature.
Prioritize real-user-identified key features according to your needs to find your best fit.
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