Practice Better vs Mend: Which is a better fit?

Practice Better is fabulous - it has everything I need to run a successful coaching practice as well as fabulous features for running group programs and courses.

The biggest disappointment for me was the lack of scale for package offerings. To jump from $25 a month to $60 is a huge stress.

I have enjoyed using practice better. With me just starting it has been nice to have most things in one place.

I may have overlooked this as a feature but I tend to just cancel and then add a comment.

Excellent customer care, lots of great features for my clients like food/mood journals, a very professional site to host my programs at.

Hard to say but may be not able to personalize it on the apps for patient with company colors.

I love the ease of use for myself and my clients. I love the organization and the weight it takes off of me for creating group programs, scheduling and housing my client's information.

It is a bit hard to learn the calendar set up and the settings for group sessions.

I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.

I have had frequent disconnections or missed connection and frequently have to trouble shoot.

Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.

I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.

Its very difficult to sometimes our patients do not receive the link, that's always a problem.

Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.

A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.