# Compare Outreach vs Fireflies 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Outreach and Fireflies based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159318-197037/Outreach-vs-Fireflies --- # Outreach vs Fireflies Features and Cost Comparison Last updated July 5th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OutreachFireflies2/4 selected [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (735)](https://www.capterra.com/p/197037/Fireflies/reviews/) [## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [311 reviews](#user-reviews) Positive 279 Neutral 22 Negative 10 [## Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (735)](https://www.capterra.com/p/197037/Fireflies/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment Based on [735 reviews](#user-reviews) Positive 732 Neutral 1 Negative 2 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Recording \-- Call Transcription \-- Call Routing NA Caller ID NA CRM \-- \--%Fit Missing features Feature ratings Recording 4.9 Call Transcription NA Call Routing NA Caller ID NA CRM 4.3 User satisfaction User satisfaction 4.4 User reviews[311](https://www.capterra.com/p/159318/Outreach/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.2 Customer support 4.1 User satisfaction 4.9 User reviews[735](https://www.capterra.com/p/197037/Fireflies/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps. Best for Not provided by vendor ## User reviews Pros & cons RP Randy P. Account manager > "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892) Dallin L. Sales Ops Manager > "Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) Dallin L. Sales Ops Manager > "Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) VR Verified Reviewer Account Development Manager > "Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793) VR Verified Reviewer Account Development Manager > "The call quality and recording capabilities and ability to integrate with other platforms is a plus too." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793) BD Barry D. Account Executive > "There were times where I could not find the button to click to remove someone from a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) Ryan E. SDR > "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer AE > "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344) Dallin L. Sales Ops Manager > "It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) ET Erin T. Sales Enablement > "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) Ryan E. SDR > "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) YD Yanne D. Business Development Representative > "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Account Executive > "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406) Connor W. Account executive > "The biggest con for my experience was initial onboarding / set up." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569) Ryan E. SDR > "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KW Kyle W. Director, Revenue Operations > "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Kevin H. Senior SDR > "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) KW Kyle W. Director, Revenue Operations > "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) RH Ryan H. Social Media Manager > "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) SK Saige K. Sales > "I don’t think outreach is a great job at pipeline management." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001) VR Verified Reviewer COO > "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) CB Christian B. Manager, Strategic Alliances and Partnerships > "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326) VR Verified Reviewer Head Enterprise Sales > "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376) Matt P. CEO > "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434) YD Yanne D. Business Development Representative > "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) Jamie G. Business Development Manager > "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249) RH Ryan H. Social Media Manager > "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Rev Ops Manager > "I've been told there's no date when this will be fixed, so we have an unusable CRM." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085) BD Barry D. Account Executive > "The automation saves so much time in my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) KK Kevin K. Account Representative > "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008) BD Barry D. Account Executive > "It keeps me organized and accountable for my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) VR Verified Reviewer Account Executive > "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739) Scott B. Head of Sales > "Outreach is the category leader for sales enablement tools." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033) LG Lois G. Sales Manager > "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167) Dallin L. Sales Ops Manager > "The core email engine is solid." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) VR Verified Reviewer Digital marketer > "It’s analytics dashboard is very hard to understand." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577) Ryan E. SDR > "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KP Karan P. Associate > "VOIP functionality is a little buggy, several recordings were affected from our first day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008) RH Ryan H. Social Media Manager > "The strengths and opportunities for improvement of our company can be assessed using the tools available to us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) LL Liam L. SDR > "The send later feature on email frequently does not work." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614) Connor W. Account executive > "Overall very positive, on target with other cadence management solutions at a value price point." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569) VR Verified Reviewer UPE > "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818) RN Ryan N. Sales Executive > "It makes prospecting by account so much easier, especially if you have multiple prospects in each account." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839) BN Branden N. President > "We needed to cancel after migrating to a better product, and it was a nightmare." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438) YD Yanne D. Business Development Representative > "It was especially helpful due to our call quota being 490 dials per week." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Product Marketing Manager > "Sometimes, it was slow to load." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308) Kevin H. Senior SDR > "The platform is very intuitive, and setting up sequences is quick and straightforward." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) VR Verified Reviewer Business Development > "Support takes forever to get back to you" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808) ET Erin T. Sales Enablement > "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) BC Bryan C. CEO > "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545) VR Verified Reviewer Sr SDR > "Outreach is amazing for doing all sorts of outbounding and inbounding" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651) VR Verified Reviewer SDR > "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504) VR Verified Reviewer COO > "The product has everything an SDR would need to run their day, and nothing they don't." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) VR Verified Reviewer BDR > "Bugs (SO MANY) and the location is no longer available" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909) YD Yasmin D. Ceo > "I like that outreach offers email automation and it’s really easy to do" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897) AS Alaia S. Sales Operations > "I wish the reporting was better here." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910) [View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) Jason K. Director > "The reminders, the sumaries, the set and forget aspect of intergating it for meetings in MS365 gives you a powerful tool to keep your meetings on track and to achieve progress." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085060) Lindsey T. President > "One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098796) Seva U. Founder CEO > "Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132509) Sebastien C. CEO > "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093419) VR Verified Reviewer Project Manager > "Its accurate transcription, smart summaries, and seamless integrations save valuable time and help teams stay aligned, making collaboration faster, clearer, and far more efficient." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7152174) LL Lisa L. Marketing Contractor > "I cannot disable the recording even when changing this in settings which is problematic as I then need to log into the meeting via another account if I do not have recording permission" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7074835) MB Michiel B. Managing Director and Practising Lawyer > "It is also extremely useful when used together with other AI tools, such as ChatGPT. Once a meeting has been transcribed and summarised, I can extract action items, prepare follow-up correspondence,..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7166098) Francisco A. Bachelor of Business Administration > "I don't like that if I'm invited to a digital meeting via WhatsApp and I forget to open Fireflies.ai and start participating in the meeting, I'm left out without Fireflies.ai providing me with support..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) VR Verified Reviewer Communications Executive > "My overall experience with Fireflies was positive—it's a powerful AI notetaker that boosts productivity through accurate transcriptions, smart summaries, and task extraction, earning high ratings like..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) Muhammad aqeef rusydan M. IT PRESALES > "One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7129747) VR Verified Reviewer Chief operating officer > "The automatic transcriptions are accurate, summaries save a lot of time, and the ability to search across meetings creates real long term value for teams that rely on conversations to move work forward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084927) Nicholas G. Technical Director > "Fireflies relies on attendee permission to join meetings, which means it can be excluded at the discretion of participants. When this happens, meeting capture and follow-up quality drops significantly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085943) IG Ibrahim G. Senior Program Manager > "It captures every detail of a meeting and provides me with both the transcript, summary and action items which makes things very convenient for me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7161996) VR Verified Reviewer Communications Executive > "Also, the limited free plan and occasional issues like aggressive default settings (e.g., auto-joining meetings) or poor customer support were frustrating." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) BT Bibigul T. HR Partner > "In addition to the above said I especially appreciate the ability to upload audio files from a Iphone voice recorder and receive accurate transcriptions as well - this feature has helped me several times..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093064) AH Annamarie H. CEO > "I work in Education, an are which is full of terminology - it can be difficult for humans to navigate so it was not surprising that meeting notes do require a review to ensure correct terms in use." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7075282) VR Verified Reviewer Psychologist > "It helps me keep track of my meetings, saves time on note-taking, and allows me to easily revisit important points and action items afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106162) SW Seth W. Grant Specialist > "The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7177875) DA Donna A. Deputy COO > "We love using Fireflies for our teams, and it has made us more efficient during our day-to-day meetings. Whether in donor/partner meetings or internal meetings, we are able to have a record of what was..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7097107) VR Verified Reviewer Communications Executive > "Transcription accuracy dips in multi-speaker scenarios or complex discussions, sometimes misattributing speech or missing nuances." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) SW Seth W. Grant Specialist > "The transcripts are searchable and ready to work from the moment a call ends, which means I can turn them into clean meeting summaries and action-item lists for clients almost immediately." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7177875) VR Verified Reviewer Founder > "One downside is that the transcription is not always perfectly accurate, especially when there are multiple speakers, accents, background noise, or technical terms." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116687) VR Verified Reviewer Publishing Operations > "The generated meeting notes are the standout feature: transcription on one side, timestamped key points on the other, with click-to-jump functionality that makes referencing specific moments effortless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7095297) Nicolas N. Principal > "misidentification of speakers when connecting into a conference room, which makes follow up and notes accuracy somewhat difficult." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7136878) NB Nicholas B. CEO > "The recordings and transcripts do really well, but I mostly love the open developer experience Fireflies allows by providing a webhook to send the transcripts to a custom API of ours to perform further..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084641) Mathieu B. PM and Engineer > "Convoluted settings pane, subscription add-ons and AI-"apps" that feel a bit out of flow with the rest of the app." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120196) Jeff B. Managing Director > "Fireflies.ai integrates with our email platform and automatically participates in virtual meetings, emailing attendees afterwards with summaries, letting us be more involved in the actual meeting vs..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116115) VR Verified Reviewer Non Executive Director > "Accuracy drops with overlapping voices, summaries can miss nuance, and full value requires a paid plan." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7078110) Simon S. Owner > "Valuable tool to track meetings and their outcomes, I use it actively and share the outcomes to my clients, customers, suppliers, colleagues and collaborators for more than 2 years." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7082007) MB Michiel B. Managing Director and Practising Lawyer > "Another issue is that, where several team members are on the same call, the meeting is sometimes captured by another team member’s Fireflies agent rather than mine." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7166098) Branco S. Account Executive > "With Fireflies I am able to process administrative tasks as a salesperson way quicker and it helps me generate summaries that I can share with my prospects and customers so that we both have a clear..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132835) Noah P. Consultant > "The UI can also feel a bit cluttered when managing a large number of recordings and notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7152387) MF Michael F. Executive and Career Coach > "I also really like the robust features: automatic summaries (which can generated in various optional formats/styles/templates) and transcripts downloadable in various forms (e.g., PDF)." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117912) AB Andre B. Advisor > "The biggest challenge for me is occasionally remembering which account or email address I used to access a particular recording or workspace." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7160684) Jose de Jesus L. Director > "The transcriptions are solid even in long, complex meetings, and the ability to search past calls by keywords saves me a lot of time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7103361) Nisha H. Coo > "Additionally, the transcription sometimes struggles with overlapping dialogue and requires a fair amount of manual editing to be perfect." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7134751) Francisco A. Bachelor of Business Administration > "It optimizes the handling of topics presented in sessions and/or audio recordings, organizes information, and ensures accuracy and speed in processing, with a favorable success rate of 80-90%." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) Sergi L. CEO and Product Manager > "I had a pretty hard time trying to add Fireflies to record a vide call (not just the audio, I wanted the video)." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7156318) LW Larry W. Owner > "I appreciate Fireflies' default security settings, which allows me to assure my clients that the content of our meetings will not be used to train the AI, nor will it be accessible by anyone but me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094099) MB Michiel B. Managing Director and Practising Lawyer > "The transcription is not always as strong when foreign languages are used, and it can sometimes become confused when languages are mixed in the same meeting." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7166098) HK Harith K. manager > "The platform is intuitive, the search functionality within transcripts is a lifesaver, and it has become an essential part of my daily professional toolkit for staying organized and accountable." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7150976) VR Verified Reviewer CEO > "The product itself works well, but the pricing model doesn’t feel aligned with how commoditized AI transcription has become." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7100955) Bruno F. CEO > "First of all, it automatically captures my Google Meet meetings and provides me with a very well described summary of the meeting together with a list of action items." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109115) ST Sanjay T. CTIO > "At times, integration and syncing delays were also noticeable, which affected real-time follow-ups." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090568) Dr. Hubert S. Founder and CEO > "The AI-driven transcription is exceptionally accurate, capturing complex business terminology, strategic frameworks, and multi-speaker dynamics flawlessly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7156351) VR Verified Reviewer Senior Software Engineer > "I also don't see a button to re-do the transcription. When I forget to change the language of the meeting the transcription is useless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106909) AB Andre B. Advisor > "The ability to automatically record, transcribe, and summarize conversations has helped me stay on top of commitments and serve clients more effectively." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7160684) Peter H. Self employed > "complex topics with several speakers leads to inaccuracies; specific terminology (Life Sciences in my case), company names etc. needs manual adjustment." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7053640) KR Khabiba R. Project manager > "I use it to record all meetings with clients, internal team discussions, and interviews, and it consistently performs at a high level." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7099538) KR Keith R. Chief Talent Officer > "The AI often miss-spells names that should be captured properly from the meeting invites or from prior context history." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109026) GJ Groove J. Technical Business Analyst > "The Windows app that pops up to help in meetings is truly impressive and the live transcribe, questions, and quick catch-up feature are truly useful." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7166679) Denis M. HR Product Manager > "Also, the interface can feel a bit cluttered, and it takes some time to find specific settings or features." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132199) FE Fabio E. Restaurant Tech Consultant > "My favorite tool is AskFred and I am enjoying the new multi-language feature, hoping this becomes a standard as I specifically have English and Spanish conversations within the same conference." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7142078) SK Scott K. Barge Master > "Inconsistent recording of meeting session, sometimes inaccurate summaries, privacy issue, transcription errors involving multiple speaker or technical terminology" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7016448) ES Eduardo S. Data Architect > "Seamless integration with Microsoft Teams and Google Meet, accurate meeting notes, smart categorization, and easy retrieval of key insights." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084330) SP Sarah P. VP Innovation > "Instead, the system still will not transcribe any meetings, which effectively makes the service unusable. " [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7162307) Elisabeth D. Recruiter > "It's been SUCH a big help having it transcribe meeting notes, and provide a detailed summary, directly within the platform so that I can keep track of everything I need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090746) CB Clara B. Intern > "It is quite a disadvantage that we cannot add manually notes or speech into recorded conversation." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117854) Sagar M. Founder and CEO > "What I liked most about Fireflies is its ability to automatically record, transcribe, and summarize meetings with impressive accuracy." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7158713) Michael D. Sr Director of Maintenace > "I don't like when FIre Flies shares the meeting notes through email and requires non members to sign in to fire flies I have had several people say they don't have an account so I can't see the notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7020857) DEI Dr. Ephraim I. CEO > "The transcription quality, meeting summaries, and searchable records have helped improve productivity and communication within our team." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7153765) IU ISAAC U. CEO > "I remember when I uploaded a large audio file and it took few days to resolve the issue and receive the transcript." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7163598) Dr. Krista O. consultant > "Great practical tool makes a very good summary of the interviews. And gives you a logbook to look back at interviews and find specific topics being discussed by doing searches." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106029) MU Marcelo U. CEO > "I don't trust my memory to record all the important stuff, especially when I know that when you listen you only learn like 20% so having the summary has helped me to memorize the important stuff after..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7022794) Sagar M. Founder and CEO > "The search functionality makes it easy to find specific conversations, and the integrations with popular collaboration tools help streamline workflows across teams." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7158713) Keith G. Freelance Engineer > "I think the nature of adding a notetaker in Google / Zoom meetings is inherently a bit noisy, but I don't know if there is any easy solution to this." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7126281) Daniel J. CEO > "It's less a notetaking app and more a quiet operational layer that lets me actually be present in a meeting rather than documenting it. If you live in Notion and Google Workspace and run a lot of calls,..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7113429) OB Oliver B. CEO > "sometimes misunderstand audio details making mess about how much speakers are into the meeting and what each one say." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7086127) Scott B. Founder > "It helps keep conversations organized, improves follow-through, and allows me to stay focused on the people in front of me instead of the notes behind the scenes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098666) Chris R. IFA > "Sometimes the meeting notes are a bit too bullet-pointed and don't carry the nuance we need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094404) Kathy B. Head of Ecommerce > "Fireflies saves me so much time in my day by taking extremely accurate notes, summarising them, and even giving me the key actions by person responsible." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7077296) JT Jodi T. Senior Director of Marketing > "It is very hard to know who has access to transcripts which can get dicey when you're dealing with sensitive topics." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7118801) Lori F. Diva > "Having the recording, searchable transcript, summary and to-do list all on the same screen makes it easy to navigate to exactly what I need after a call." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7107406) NKV Nasha-Kaye V. Case Manager > "Sometimes the AI misses context-specific terms that require manual correction afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094312) Josephine G. President > "The service has improved over the year and a half i have been using it, I started out with a free account then decided it was worth getting a paid account because it was so helpful, saving me time,..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090473) VR Verified Reviewer CEO > "Sometimes the transcript can take a bit of time to finish processing after longer meetings, and very technical terms or names are not always recognized perfectly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059012) MV Mateo V. Purchases Specialist > "Personally, I prefer recording meetings with my Sony recorder and uploading the audio afterward, since the sound quality is usually better, which hopefully results in more accurate transcriptions." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7163990) WR WALTER R. DEPUTY MINE MANAGER > "The main limitation I’ve noticed is occasional inaccuracies in transcription, particularly with technical vocabulary or when several people speak at the same time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7041824) Marco B. Strategy and E-Mobility Manager > "I like the flexibility it provides; for example, in my day-to-day I work with meetings in 3 different languages, therefore, being able to change from language to language is very important to me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7089811) VR Verified Reviewer Director > "The inability to delete meetings in bulk, instead of deleting one by one." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120442) [View Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## User interface [Outreach](https://www.capterra.com/p/159318/Outreach/) 4.42 (311) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Outreach Top features 23/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/159318/Outreach/#features) Fireflies 4/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/197037/Fireflies/#features) ### Recognition No recognitions have been awarded to Outreach No recognitions have been awarded to Fireflies ### Deployment & support Outreach Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fireflies Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Outreach - By Outreach - Located in United States - Founded in 2014 Fireflies - By Fireflies - Located in United States - Founded in ## Popular Comparisons [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-159318/Salesforce-vs-Outreach) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.88 (735)](https://www.capterra.com/p/197037/Fireflies/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-197037/Gong-io-vs-Fireflies) 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