# Compare Outreach vs Fireflies 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Outreach and Fireflies based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159318-197037/Outreach-vs-Fireflies --- # Outreach vs Fireflies Features and Cost Comparison Last updated April 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OutreachFireflies2/4 selected [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) [## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [308 reviews](#user-reviews) Positive 277 Neutral 21 Negative 10 [## Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.9 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.7 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment Based on [634 reviews](#user-reviews) Positive 632 Neutral 1 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Sales Ask 5.0 (7) * * * Starting Price $160.00 Per User,Per Month Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,972) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Slack 4.7 (24,098) * * * Starting Price $8.75 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,443 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Recording \-- Call Transcription \-- Call Routing NA Call Center Management NA CRM \-- \--%Fit Missing features Feature ratings Recording 4.9 Call Transcription NA Call Routing NA Call Center Management NA CRM 4.3 User satisfaction User satisfaction 4.4 User reviews[308](https://www.capterra.com/p/159318/Outreach/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.2 Customer support 4.1 User satisfaction 4.9 User reviews[634](https://www.capterra.com/p/197037/Fireflies/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps. Best for Not provided by vendor ## User reviews Pros & cons RP Randy P. Account manager > "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892) BD Barry D. Account Executive > "There were times where I could not find the button to click to remove someone from a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) Ryan E. SDR > "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer AE > "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344) VR Verified Reviewer Head Enterprise Sales > "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376) ET Erin T. Sales Enablement > "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) Ryan E. SDR > "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) YD Yanne D. Business Development Representative > "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Account Executive > "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406) KW Kyle W. Director, Revenue Operations > "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Ryan E. SDR > "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KW Kyle W. Director, Revenue Operations > "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Kevin H. Senior SDR > "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) SK Saige K. Sales > "I don’t think outreach is a great job at pipeline management." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001) RH Ryan H. Social Media Manager > "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) CB Christian B. Manager, Strategic Alliances and Partnerships > "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326) VR Verified Reviewer COO > "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) Matt P. CEO > "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434) YD Yanne D. Business Development Representative > "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) Jamie G. Business Development Manager > "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249) RH Ryan H. Social Media Manager > "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Rev Ops Manager > "I've been told there's no date when this will be fixed, so we have an unusable CRM." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085) BD Barry D. Account Executive > "The automation saves so much time in my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) KK Kevin K. Account Representative > "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008) BD Barry D. Account Executive > "It keeps me organized and accountable for my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) VR Verified Reviewer Account Executive > "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739) Scott B. Head of Sales > "Outreach is the category leader for sales enablement tools." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033) LG Lois G. Sales Manager > "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167) Ryan E. SDR > "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer Customer Success Manager/Solutions Consultant > "When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2190267) RH Ryan H. Social Media Manager > "The strengths and opportunities for improvement of our company can be assessed using the tools available to us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Digital marketer > "It’s analytics dashboard is very hard to understand." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577) RN Ryan N. Sales Executive > "It makes prospecting by account so much easier, especially if you have multiple prospects in each account." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839) KP Karan P. Associate > "VOIP functionality is a little buggy, several recordings were affected from our first day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008) YD Yanne D. Business Development Representative > "It was especially helpful due to our call quota being 490 dials per week." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) LL Liam L. SDR > "The send later feature on email frequently does not work." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614) Kevin H. Senior SDR > "The platform is very intuitive, and setting up sequences is quick and straightforward." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) VR Verified Reviewer UPE > "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818) ET Erin T. Sales Enablement > "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) BN Branden N. President > "We needed to cancel after migrating to a better product, and it was a nightmare." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438) VR Verified Reviewer Sr SDR > "Outreach is amazing for doing all sorts of outbounding and inbounding" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651) VR Verified Reviewer Business Development Rep > "The schedule feature in gmail did not work for weeks, and apparently customer support is slow according to our admin." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2186105) VR Verified Reviewer COO > "The product has everything an SDR would need to run their day, and nothing they don't." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) VR Verified Reviewer Product Marketing Manager > "Sometimes, it was slow to load." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308) YD Yasmin D. Ceo > "I like that outreach offers email automation and it’s really easy to do" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897) VR Verified Reviewer Business Development > "Support takes forever to get back to you" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808) Christopher R. Head of Global Revenue Development > "Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___4885110) BC Bryan C. CEO > "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545) EJ Elli J. Customer Marketing Manager > "Makes ABM so much easier for us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6319982) VR Verified Reviewer SDR > "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504) Tanice D. Internal Audit assistant > "This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3207061) VR Verified Reviewer BDR > "Bugs (SO MANY) and the location is no longer available" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909) Susang R. Product Marketer > "Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3634685) AS Alaia S. Sales Operations > "I wish the reporting was better here." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910) [View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) Jason K. Director > "The reminders, the sumaries, the set and forget aspect of intergating it for meetings in MS365 gives you a powerful tool to keep your meetings on track and to achieve progress." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085060) Lindsey T. President > "One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific keywords..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098796) Seva U. Founder CEO > "Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132509) Sebastien C. CEO > "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093419) VR Verified Reviewer Communications Executive > "My overall experience with Fireflies was positive—it's a powerful AI notetaker that boosts productivity through accurate transcriptions, smart summaries, and task extraction, earning high ratings like 4.9/5 on..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) LL Lisa L. Marketing Contractor > "I cannot disable the recording even when changing this in settings which is problematic as I then need to log into the meeting via another account if I do not have recording permission" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7074835) VR Verified Reviewer Chief operating officer > "The automatic transcriptions are accurate, summaries save a lot of time, and the ability to search across meetings creates real long term value for teams that rely on conversations to move work forward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084927) Francisco A. Bachelor of Business Administration > "I don't like that if I'm invited to a digital meeting via WhatsApp and I forget to open Fireflies.ai and start participating in the meeting, I'm left out without Fireflies.ai providing me with support for their..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) JS James S. Project Manager > "It checked all the boxes of what I was looking for: accuracy with translation for recording from my phone app, meeting summaries, a great free plan to try it out (and possibly continue with - but the paid tier..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7056084) Peter H. Self employed > "complex topics with several speakers leads to inaccuracies; specific terminology (Life Sciences in my case), company names etc. needs manual adjustment." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7053640) BT Bibigul T. HR Partner > "In addition to the above said I especially appreciate the ability to upload audio files from a Iphone voice recorder and receive accurate transcriptions as well - this feature has helped me several times when..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7093064) Muhammad aqeef rusydan M. IT PRESALES > "One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple people..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7129747) Alex H. CTO > "Provides outstanding value requiring almost no learning and nothing from the user to join meetings, automatically transcribe everything in detail, automatically create an excellent summary, and automatically..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7065053) Nicholas G. Technical Director > "Fireflies relies on attendee permission to join meetings, which means it can be excluded at the discretion of participants. When this happens, meeting capture and follow-up quality drops significantly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7085943) VR Verified Reviewer Ed. Tech Coordination > "It simplifies meeting documentation through reliable recordings, searchable transcripts, and clear AI-generated summaries. While there are minor limitations in transcription accuracy and customization, its ease..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064507) VR Verified Reviewer Communications Executive > "Also, the limited free plan and occasional issues like aggressive default settings (e.g., auto-joining meetings) or poor customer support were frustrating." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) VR Verified Reviewer Psychologist > "It helps me keep track of my meetings, saves time on note-taking, and allows me to easily revisit important points and action items afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106162) AH Annamarie H. CEO > "I work in Education, an are which is full of terminology - it can be difficult for humans to navigate so it was not surprising that meeting notes do require a review to ensure correct terms in use." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7075282) Mandy C. Director Of Client Success > "I love how many other apps FF can integrate with and Ive got it linked into MS Teams & MS To Do not to mention One Note which I have used for over 2 years and to be able to link my notes and search all my notes..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7073445) VR Verified Reviewer CEO > "Sometimes the transcript can take a bit of time to finish processing after longer meetings, and very technical terms or names are not always recognized perfectly." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059012) DA Donna A. Deputy COO > "We love using Fireflies for our teams, and it has made us more efficient during our day-to-day meetings. Whether in donor/partner meetings or internal meetings, we are able to have a record of what was discussed..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7097107) VR Verified Reviewer Communications Executive > "Transcription accuracy dips in multi-speaker scenarios or complex discussions, sometimes misattributing speech or missing nuances." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7135833) Roger M. Consultor > "To improve my job and performance (in quality, speed to deliver main topics to the team, gives me accurate summaries and i can make presentations, webinars, trainings faster, better and accurate." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7051800) VR Verified Reviewer Founder > "One downside is that the transcription is not always perfectly accurate, especially when there are multiple speakers, accents, background noise, or technical terms." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116687) VR Verified Reviewer Publishing Operations > "The generated meeting notes are the standout feature: transcription on one side, timestamped key points on the other, with click-to-jump functionality that makes referencing specific moments effortless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7095297) Nicolas N. Principal > "misidentification of speakers when connecting into a conference room, which makes follow up and notes accuracy somewhat difficult." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7136878) NB Nicholas B. CEO > "The recordings and transcripts do really well, but I mostly love the open developer experience Fireflies allows by providing a webhook to send the transcripts to a custom API of ours to perform further AI and..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084641) Mathieu B. PM and Engineer > "Convoluted settings pane, subscription add-ons and AI-"apps" that feel a bit out of flow with the rest of the app." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120196) Jeff B. Managing Director > "Fireflies.ai integrates with our email platform and automatically participates in virtual meetings, emailing attendees afterwards with summaries, letting us be more involved in the actual meeting vs taking notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7116115) VR Verified Reviewer Non Executive Director > "Accuracy drops with overlapping voices, summaries can miss nuance, and full value requires a paid plan." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7078110) Simon S. Owner > "Valuable tool to track meetings and their outcomes, I use it actively and share the outcomes to my clients, customers, suppliers, colleagues and collaborators for more than 2 years." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7082007) VR Verified Reviewer Intern > "It was a learning curve figuring out how to setup a custom app, and even though I set a rule for it to automatically use an app, that rule didn't work" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7060195) Branco S. Account Executive > "With Fireflies I am able to process administrative tasks as a salesperson way quicker and it helps me generate summaries that I can share with my prospects and customers so that we both have a clear overview of..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132835) Leon C. COO > "Also, the in-meeting assistant isn't very beneficial at the moment; the latency is too high for it to be truly useful during live calls." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059304) MF Michael F. Executive and Career Coach > "I also really like the robust features: automatic summaries (which can generated in various optional formats/styles/templates) and transcripts downloadable in various forms (e.g., PDF)." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117912) Nisha H. Coo > "Additionally, the transcription sometimes struggles with overlapping dialogue and requires a fair amount of manual editing to be perfect." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7134751) Jose de Jesus L. Director > "The transcriptions are solid even in long, complex meetings, and the ability to search past calls by keywords saves me a lot of time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7103361) VR Verified Reviewer CEO > "The product itself works well, but the pricing model doesn’t feel aligned with how commoditized AI transcription has become." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7100955) Francisco A. Bachelor of Business Administration > "It optimizes the handling of topics presented in sessions and/or audio recordings, organizes information, and ensures accuracy and speed in processing, with a favorable success rate of 80-90%." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7114915) ST Sanjay T. CTIO > "At times, integration and syncing delays were also noticeable, which affected real-time follow-ups." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090568) LW Larry W. Owner > "I appreciate Fireflies' default security settings, which allows me to assure my clients that the content of our meetings will not be used to train the AI, nor will it be accessible by anyone but me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094099) VR Verified Reviewer Senior Software Engineer > "I also don't see a button to re-do the transcription. When I forget to change the language of the meeting the transcription is useless." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106909) Bruno F. CEO > "First of all, it automatically captures my Google Meet meetings and provides me with a very well described summary of the meeting together with a list of action items." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109115) KR Keith R. Chief Talent Officer > "The AI often miss-spells names that should be captured properly from the meeting invites or from prior context history." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7109026) DD David D. Senior Business Developer > "Fireflies is an extremely useful tool which provides everything you need off the back of a meeting on Teams, including a recording of the meeting itself enable accuracy checks to be made." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7048830) Denis M. HR Product Manager > "Also, the interface can feel a bit cluttered, and it takes some time to find specific settings or features." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7132199) Michael T. CEO > "This is a very useful tool which assists in everyday business planning, meeting preparation, meeting recaps, and all follow ups and their completion." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7071000) SK Scott K. Barge Master > "Inconsistent recording of meeting session, sometimes inaccurate summaries, privacy issue, transcription errors involving multiple speaker or technical terminology" [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7016448) KR Khabiba R. Project manager > "I use it to record all meetings with clients, internal team discussions, and interviews, and it consistently performs at a high level." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7099538) CB Clara B. Intern > "It is quite a disadvantage that we cannot add manually notes or speech into recorded conversation." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117854) VR Verified Reviewer President > "Call quality, accurate transcriptions, and very useful features like summaries and action items that save a lot of time after meetings." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064935) Michael D. Sr Director of Maintenace > "I don't like when FIre Flies shares the meeting notes through email and requires non members to sign in to fire flies I have had several people say they don't have an account so I can't see the notes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7020857) FE Fabio E. Restaurant Tech Consultant > "My favorite tool is AskFred and I am enjoying the new multi-language feature, hoping this becomes a standard as I specifically have English and Spanish conversations within the same conference." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7142078) GG Guillermo G. Founder and CEO > "Occasionally, the platform mislabels speakers or requires minor manual adjustments in highly technical conversations." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7061671) ES Eduardo S. Data Architect > "Seamless integration with Microsoft Teams and Google Meet, accurate meeting notes, smart categorization, and easy retrieval of key insights." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7084330) MU Marcelo U. CEO > "I don't trust my memory to record all the important stuff, especially when I know that when you listen you only learn like 20% so having the summary has helped me to memorize the important stuff after the..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7022794) Elisabeth D. Recruiter > "It's been SUCH a big help having it transcribe meeting notes, and provide a detailed summary, directly within the platform so that I can keep track of everything I need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090746) MD Markos D. manager > "The price of the program. that you cant reduce the noise. that you cant download the transcript with one click." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7066114) Dr. Krista O. consultant > "Great practical tool makes a very good summary of the interviews. And gives you a logbook to look back at interviews and find specific topics being discussed by doing searches." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106029) Keith G. Freelance Engineer > "I think the nature of adding a notetaker in Google / Zoom meetings is inherently a bit noisy, but I don't know if there is any easy solution to this." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7126281) Daniel J. CEO > "It's less a notetaking app and more a quiet operational layer that lets me actually be present in a meeting rather than documenting it. If you live in Notion and Google Workspace and run a lot of calls, it earns..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7113429) CH Carlo H. Physician Executive > "sometimes i can't find how to send invitations , could becoome a bit busy. and need some orientation before you can use it." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7051537) Scott B. Founder > "It helps keep conversations organized, improves follow-through, and allows me to stay focused on the people in front of me instead of the notes behind the scenes." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7098666) OB Oliver B. CEO > "sometimes misunderstand audio details making mess about how much speakers are into the meeting and what each one say." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7086127) Kathy B. Head of Ecommerce > "Fireflies saves me so much time in my day by taking extremely accurate notes, summarising them, and even giving me the key actions by person responsible." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7077296) Chris R. IFA > "Sometimes the meeting notes are a bit too bullet-pointed and don't carry the nuance we need." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094404) TP Tracy P. Secretary > "Fireflies makes me not have to listen to the whole meeting again: I can simply read the transcription and just pick and choose which bits I need to get the exact wording on (it’s EXTREMELY HELPFUL in this area,..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7056302) Stewart. B. Managing Director > "Meetings risk being crowded with AI notetakers rather than people, which may affect focus and efficiency." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7059746) VR Verified Reviewer CEO > "I especially appreciate the ability to automatically record meetings, generate transcripts, and create notes without distracting from the conversation." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7061454) JT Jodi T. Senior Director of Marketing > "It is very hard to know who has access to transcripts which can get dicey when you're dealing with sensitive topics." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7118801) Lori F. Diva > "Having the recording, searchable transcript, summary and to-do list all on the same screen makes it easy to navigate to exactly what I need after a call." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7107406) NKV Nasha-Kaye V. Case Manager > "Sometimes the AI misses context-specific terms that require manual correction afterward." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7094312) Josephine G. President > "The service has improved over the year and a half i have been using it, I started out with a free account then decided it was worth getting a paid account because it was so helpful, saving me time, allowing me..." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7090473) WR WALTER R. DEPUTY MINE MANAGER > "The main limitation I’ve noticed is occasional inaccuracies in transcription, particularly with technical vocabulary or when several people speak at the same time." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7041824) Marco B. Strategy and E-Mobility Manager > "I like the flexibility it provides; for example, in my day-to-day I work with meetings in 3 different languages, therefore, being able to change from language to language is very important to me." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7089811) VR Verified Reviewer Director > "The inability to delete meetings in bulk, instead of deleting one by one." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7120442) LA Livi A. Owner > "I asked it to do a detailed overview, and there were things that Fred (their AI) generated that greatly increased the quality of post-meeting communications with my students." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7106505) Francis E. Consultant > "I think the structure and quantity of information on the interface can be repulsive for some users." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7075455) MF Michael F. Executive and Career Coach > "Most of it is pretty convenient — inviting it to meetings either automatically or manually; correcting wrong transcriptions; storing, indexing and searching the contents of sessions." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7117912) Arjan V. managing director > "I would be great to integrate it more into zoom for live transcripts, but I haven't been able to figure this out." [See full review](https://www.capterra.com/p/197037/Fireflies/#Capterra___7064820) [View Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## User interface [Outreach](https://www.capterra.com/p/159318/Outreach/) 4.43 (308) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Outreach Top features 23/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/159318/Outreach/#features) Fireflies 4/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/197037/Fireflies/#features) ### Recognition No recognitions have been awarded to Outreach No recognitions have been awarded to Fireflies ### Deployment & support Outreach Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fireflies Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Outreach - By Outreach - Located in United States - Founded in 2014 Fireflies - By Fireflies - Located in United States - Founded in ## Popular Comparisons [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-159318/Salesforce-vs-Outreach) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.89 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-197037/Gong-io-vs-Fireflies) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.4 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-159318/Slack-vs-Outreach) [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[4.89 (634)](https://www.capterra.com/p/197037/Fireflies/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (391)](https://www.capterra.com/p/158696/Apollo/reviews/) Contact vendor for pricing Price $0/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158696-197037/Apollo-vs-Fireflies) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.9 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/159318-201748/Outreach-vs-SUBSTRATA-SCIP) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Contact vendor for pricing Price $14/month 4.4 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-159318/Zoho-CRM-vs-Outreach) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Consensus](https://www.capterra.com/p/141255/Consensus/)[4.89 (323)](https://www.capterra.com/p/141255/Consensus/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141255-159318/Consensus-vs-Outreach) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Cognism](https://www.capterra.com/p/169083/Cognism/)[4.70 (256)](https://www.capterra.com/p/169083/Cognism/reviews/) Contact vendor for pricing Price $1000/month 4.4 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159318-169083/Outreach-vs-Cognism) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Contact vendor for pricing Price $19/month 4.4 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-159318/Pipedrive-vs-Outreach) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.4 Features 4.9 4.2 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/159318-276054/Outreach-vs-Fathom) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[4.54 (498)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Contact vendor for pricing Price $15/month 4.4 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159318-214215/Outreach-vs-HubSpot-SalesHub) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Lusha](https://www.capterra.com/p/198383/Lusha/)[4.04 (398)](https://www.capterra.com/p/198383/Lusha/reviews/) Contact vendor for pricing Price $49/month 4.4 Features 4.1 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/159318-198383/Outreach-vs-Lusha)