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Outreach vs Substrata Q: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 909 reviews from Inside Sales users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
4.2
Lead Management
4.2
Contact Management
4.3
CRM
NA
Sales Pipeline Management
--
% Fit
Missing features
Feature ratings
Call Recording
NA
Lead Management
NA
Contact Management
NA
CRM
NA
Sales Pipeline Management
NA
User satisfaction
4.4
User reviews300
Ease of use
4.2
Functionality
4.4
Value for money
4.2
Customer support
4.1
5.0
User reviews10
Ease of use
5.0
Functionality
5.0
Value for money
5.0
Customer support
5.0
Price starts from
--
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

CEOs. founders, entrepreneurs, solopreneurs, sales leaders, VP sales, CROs, Account Executives, SDRs

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-e94bf150-b671-45cd-6142-08db0642c89d
Jamie G
Senior Account Manager
4.0

Jamie G.: Hi, my name is Jamie. I'm a senior account manager. I would give Outreach four stars. And for more reviews like this, click below. So prior to using Outreach, we weren't using anything at all for email automation. We were just scheduling emails through Salesforce, but we didn't have a dedicated tool. When I introduced Outreach to the business, I'd previously been a power user at another company, so I knew them really well. I was familiar with the analytics and reporting that they offered, so I introduced them to my current business because I thought they'd offer a lot of value. The onboarding process was okay, but the support from Outreach, we didn't buy the support package, so we had to set it all up ourselves, which wasn't difficult. It's not a difficult product to kind of configure. But to get maximum value from it, I would recommend going with a supporting package in future. Yeah, so I think the key thing with Outreach is to make sure that you are really going to be making the most out of it and that the business is ready for it. It's a very powerful tool with fantastic analytics. It's almost a CRM in its own right. So it's really important that if you are thinking about using Outreach, the business is the right size, that you have a great business development team that you want to optimize and make more efficient. And if you've got that use case and you are ready for Outreach, then it's the perfect tool for you.

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User interface
159318 video thumbnail}
1 Video
No videos provided by vendor
159318
4 screenshots
201748
5 screenshots

Outreach

Top Features
27/34
  • Automatic Call Distribution
  • Chat/Messaging
  • CRM
  • Customizable Fields
  • For Contact Centers
  • Lead Distribution
  • Recommendations
  • Activity Tracking
  • AI/Machine Learning
  • API
  • Auto-Dialer
  • Calendar Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Contact Management
  • Dashboard
  • Data Management
  • Deal Management
  • Email Management
  • Email Templates
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Meeting Management
  • Multi-Channel Communication
  • Performance Management
  • Reminders
  • Reporting & Statistics
  • Sales Pipeline Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Inside Sales Software Features -

Substrata Q

6/34
Show Inside Sales Software Features +

Outreach

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Substrata Q

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Outreach
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Substrata Q
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Outreach
  • By Outreach
  • Located in United States
  • Founded in 2014
Substrata Q
  • By Substrata Technologies
  • Located in Israel
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