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Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.
B2B software marketing and sales leaders seeking to capture demand, work smarter (not harder), and book more business with their best-fit prospects.
Outreach is very simple to use and has everything you need and nothing more. I'm interested to see how the platform transforms into a more robust solution in the future.
Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is.
So far the functionalities are awesome, and it integrates well with all the other tools we use for customer success. It helps a lot with automating touch processes to improve engagement with clients.
I have found though, that most of the time it is user error, but sometimes errors are not clear.
Simple integration with Salesforce and seamless sync of data, good calls platform, meeting scheduling, nice sequencing tool, Salesforce Opportunity overview in Outreach itself, email templates.
I don't know if its Gmail's API or on Outreach's side, but it needed a work around and was very frustrating.
Outreach team has been very helpful. They have excellent customer service and plenty of tutorials.
It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology.
Overall, it's a very nice tool to have to see that your buyers are showing intent. Having that visibility is a way to get a competitive advantage or at least stay on par with your competitors.
The UI is extremely frustrating. If you alter your filters at all, then it resets the filters you already have in place.
I like the transparency of where the data is collected from as opposed to some other intent providers. The quality of the user interface and it's connection to Salesforce and Hubspot are solid.
As for the market development purposes - it was a complete time and money waste for my team. I don't know if these category views are real but we never had a single lead from Buyer Discovery.
Amazing service and support. Gartner go above and beyond to make you successful and have really good reps.
This isn't something that even could be added as far as I'm aware, but is the only real pain point we have experienced.
I am an end user, but I have had a wonderful experience thanks to many, many lead results.
No integration with our ABM tech yet (6Sense) so it's a little more challenging to act on than other intent sources.
Jamie G.: Hi, my name is Jamie. I'm a senior account manager. I would give Outreach four stars. And for more reviews like this, click below. So prior to using Outreach, we weren't using anything at all for email automation. We were just scheduling emails through Salesforce, but we didn't have a dedicated tool. When I introduced Outreach to the business, I'd previously been a power user at another company, so I knew them really well. I was familiar with the analytics and reporting that they offered, so I introduced them to my current business because I thought they'd offer a lot of value. The onboarding process was okay, but the support from Outreach, we didn't buy the support package, so we had to set it all up ourselves, which wasn't difficult. It's not a difficult product to kind of configure. But to get maximum value from it, I would recommend going with a supporting package in future. Yeah, so I think the key thing with Outreach is to make sure that you are really going to be making the most out of it and that the business is ready for it. It's a very powerful tool with fantastic analytics. It's almost a CRM in its own right. So it's really important that if you are thinking about using Outreach, the business is the right size, that you have a great business development team that you want to optimize and make more efficient. And if you've got that use case and you are ready for Outreach, then it's the perfect tool for you.
Outreach
Top FeaturesB2B Intent
Outreach
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B2B Intent
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