# Compare Outreach vs Fathom 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Fathom and Outreach based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159318-276054/Outreach-vs-Fathom --- # Fathom vs Outreach Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FathomOutreach2/4 selected [Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) [## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15.00/month Value-for-Money 4.9 Functionality 4.9 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [808 reviews](#user-reviews) Positive 807 Neutral 0 Negative 1 [## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [311 reviews](#user-reviews) Positive 279 Neutral 22 Negative 10 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,431 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings Recording 5.0 Call Transcription 4.9 Call Routing NA Caller ID NA CRM 4.6 \--%Fit Missing features Not enough reviews Feature ratings Recording \-- Call Transcription \-- Call Routing NA Caller ID NA CRM \-- User satisfaction User satisfaction 5.0 User reviews[808](https://www.capterra.com/p/276054/Fathom/reviews/) Ease of use 5.0 Functionality 4.9 Value for money 4.9 Customer support 5.0 User satisfaction 4.4 User reviews[311](https://www.capterra.com/p/159318/Outreach/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.2 Customer support 4.1 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc. Best for Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps. ## User reviews Pros & cons Caroline S. Cellular Health Consultant > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) Caroline S. Cellular Health Consultant > "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) VR Verified Reviewer Assistant Director > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040) RR Rachel R. Coder > "There are some bugs in terms of sharing recordings and granting access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7147246) JM Jaaziah M. Student > "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) JS Jayne S. Director > "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363) KR Kwesi R. Vice President > "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488) MH Mallory H. Customer Success Rep > "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) KM Kelly M. Managing Diretor > "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750) EN Eric N. Director, DEI Consulting and Training > "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me value..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) NM Noah M. Customer Onboarding > "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom calls...." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) PI Parsa I. CEO > "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the screen..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252) David W. IT Manager > "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that must be..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) MM Michael M. Founder > "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and..." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) CB Carlos B. Assistant Cordinator > "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) MM Michael M. Founder > "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) DS David S. Founder CEO > "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349) EN Eric N. Director, DEI Consulting and Training > "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) Leslie R. Fondatrice > "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) JE Joy E. Marketing Assistant > "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953) AS Abdul S. CX Technical Writer > "Additionally, relying heavily on AI-generated notes may sometimes overlook the nuances of a conversation that only a human touch can capture." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6427441) CC Christelle C. CEO and Owner > "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277) PB Peter B. Head of Sales > "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737) VR Verified Reviewer Director > "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037) JR Joel R. Production Coordinator > "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127) Sean M. Sr. Technical Recruiter > "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337) CK Cory K. Analytics Manager > "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708) MH Mallory H. Customer Success Rep > "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) MR Michelle R. Owner Business Consultant > "Some people don't even know their Note Taker attends when they don't based on their settings for the software)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442) MS Manvinder S. VP, Products > "The app automatically transcribes and summarizes meetings, allowing me to focus on the discussion without worrying about taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6448366) Oliver W. CTO > "The only issue I have seen is that sometimes Fathom creates action items for things that were already resolved on the call." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6466098) JE Jacqueline E. Business Consultant > "Fathom is an incredibly reliable and easy-to-use meeting assistant that accurately captures summaries, transcripts, and action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) SH Scott H. President > "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a slide..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) SH Scott H. President > "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e. always)..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) VR Verified Reviewer Sales Manager > "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015) BY BREE Y. clerk > "Fathom is wonderful for capturing meetings that require documented minutes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7086752) HM Hannah M. Senior Fundraising Strategist > "The only awkward part of Fathom is that it joins Zoom meetings and all of my meetings are now recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6467615) CB Carlos B. Assistant Cordinator > "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) JE Jacqueline E. Business Consultant > "I am frustrated that webinars or specific training on Zoom do not support Fathom." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) NS Nia S. Project Manager and Team Lead > "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764) VR Verified Reviewer Associate Software Engineer > "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615) KC Kyle C. Senior Product Manager > "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) DP Daniel P. Associate Pastor > "Fathom is designed to be used with video meetings and is not optimized for in-person meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444) KC Kyle C. Senior Product Manager > "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) HP Holly P. Partner > "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873) OM Orlando M. Business Development Representative > "It helps me to focus in other stuff while I'm at the meeting like talking or describing a presentation, or doing math or anything that requires me to diverge from the main conversation" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6453206) Jason S. President > "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back to..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590) AT Alfonso T. International Sales Manager > "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me with an..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490) David W. IT Manager > "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) NV Naveen V. VP Of Development and Implementation > "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) DV Diego V. Business Builder > "Not available in Spanish and also, the message to record the meeting is sent 1 minute before." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6470675) Leslie R. Fondatrice > "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) MM Michael M. Founder > "I made the change request several weeks prior to when the account transfer was needed and I got zero response." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) DF David F. EVP > "The fact that each recording provides not only a full transcript that syncs to the video playback but also the actions summary is really useful." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6618555) Lauren D. Chief Academic and Career Coach > "Sometimes concepts are grouped together incorrectly and I can't just edit and forward to the client." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6393455) Jude C. CEO > "I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6752982) SB Saam B. Product Manager > "Manually taking notes during meetings can be time-consuming and distracting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6483261) SP Sharon P. Owner > "I love the summaries, the accuracy, the formatting of the summary emails sent, the action checklists with who each item is assigned to - and so.much.more!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562541) VN Valerie N. Account Manager > "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471) MM Matthew M. Business Development Manager > "It is very, very effective for taking notes and allowing me to stay present in meetings where I need to build rapport with clients." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562857) Stuart K. Founder and CEO > "It has more difficulty with consulting sessions where there are more than 2 parties." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6441154) RJ Robin J. CEO > "AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6672126) DS Daniel S. Director of Operations > "The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6659184) VR Verified Reviewer Compliance Officer > "Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) BC Blaine C. VP of Sales > "Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6778378) RP Reis P. Co-Founder > "The transcriptions are the most accurate, the Ask Fathom feature is great for reflecting on the meeting, and the action items are a life saver" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6675625) JW Joshua W. Project Manager > "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815) JK Jesse K. Documentary Editor > "With AI it can also summarize, give action steps, and also (my favorite) let you chat with a bot about the conversation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6585053) VR Verified Reviewer Account Executive > "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above apps it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859) JS Joel S. Analytics Engineer > "I use Fathom for notetaking in all my meetings, and it's been a game changer in keeping track of updates and things I need to do." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6695563) RK Rachel K. Coach and Mentor > "Sometimes it's unavailable and then my clients and I miss the much needed notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6763651) NV Naveen V. VP Of Development and Implementation > "As a service-oriented company handling multiple projects, it has significantly improved our requirement-gathering sessions and project management." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) KB Kirk B. Architect > "Fathom is missing a projects folder for filing meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6674568) VR Verified Reviewer Compliance Officer > "Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) Emilie S. Digital Fundraising and Design Supervisor > "My only issue with Fathom is that sometimes it gets a little glitchy with Zoom calls. Or if I log onto a meeting that I dont want recorded it can take some time to remove it from the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6251318) [View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/) RP Randy P. Account manager > "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892) Dallin L. Sales Ops Manager > "Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) Dallin L. Sales Ops Manager > "Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) VR Verified Reviewer Account Development Manager > "Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793) VR Verified Reviewer Account Development Manager > "The call quality and recording capabilities and ability to integrate with other platforms is a plus too." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793) BD Barry D. Account Executive > "There were times where I could not find the button to click to remove someone from a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) Ryan E. SDR > "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer AE > "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344) Dallin L. Sales Ops Manager > "It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) ET Erin T. Sales Enablement > "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) Ryan E. SDR > "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) YD Yanne D. Business Development Representative > "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Account Executive > "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406) Connor W. Account executive > "The biggest con for my experience was initial onboarding / set up." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569) Ryan E. SDR > "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KW Kyle W. Director, Revenue Operations > "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Kevin H. Senior SDR > "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) KW Kyle W. Director, Revenue Operations > "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) RH Ryan H. Social Media Manager > "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) SK Saige K. Sales > "I don’t think outreach is a great job at pipeline management." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001) VR Verified Reviewer COO > "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) CB Christian B. Manager, Strategic Alliances and Partnerships > "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326) VR Verified Reviewer Head Enterprise Sales > "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376) Matt P. CEO > "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434) YD Yanne D. Business Development Representative > "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) Jamie G. Business Development Manager > "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249) RH Ryan H. Social Media Manager > "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Rev Ops Manager > "I've been told there's no date when this will be fixed, so we have an unusable CRM." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085) BD Barry D. Account Executive > "The automation saves so much time in my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) KK Kevin K. Account Representative > "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008) BD Barry D. Account Executive > "It keeps me organized and accountable for my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) VR Verified Reviewer Account Executive > "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739) Scott B. Head of Sales > "Outreach is the category leader for sales enablement tools." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033) LG Lois G. Sales Manager > "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167) Dallin L. Sales Ops Manager > "The core email engine is solid." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246) VR Verified Reviewer Digital marketer > "It’s analytics dashboard is very hard to understand." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577) Ryan E. SDR > "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KP Karan P. Associate > "VOIP functionality is a little buggy, several recordings were affected from our first day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008) RH Ryan H. Social Media Manager > "The strengths and opportunities for improvement of our company can be assessed using the tools available to us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) LL Liam L. SDR > "The send later feature on email frequently does not work." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614) Connor W. Account executive > "Overall very positive, on target with other cadence management solutions at a value price point." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569) VR Verified Reviewer UPE > "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818) RN Ryan N. Sales Executive > "It makes prospecting by account so much easier, especially if you have multiple prospects in each account." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839) BN Branden N. President > "We needed to cancel after migrating to a better product, and it was a nightmare." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438) YD Yanne D. Business Development Representative > "It was especially helpful due to our call quota being 490 dials per week." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Product Marketing Manager > "Sometimes, it was slow to load." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308) Kevin H. Senior SDR > "The platform is very intuitive, and setting up sequences is quick and straightforward." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) VR Verified Reviewer Business Development > "Support takes forever to get back to you" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808) ET Erin T. Sales Enablement > "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) BC Bryan C. CEO > "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545) VR Verified Reviewer Sr SDR > "Outreach is amazing for doing all sorts of outbounding and inbounding" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651) VR Verified Reviewer SDR > "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504) VR Verified Reviewer COO > "The product has everything an SDR would need to run their day, and nothing they don't." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) VR Verified Reviewer BDR > "Bugs (SO MANY) and the location is no longer available" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909) YD Yasmin D. Ceo > "I like that outreach offers email automation and it’s really easy to do" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897) AS Alaia S. Sales Operations > "I wish the reporting was better here." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910) [View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) ## User interface 4.96 (808) [Outreach](https://www.capterra.com/p/159318/Outreach/) 4.42 (311) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Fathom 12/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/276054/Fathom/#features) Outreach Top features 23/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/159318/Outreach/#features) ### Recognition Fathom Best Value Conversational AI PlatformSoftware (2026)  Best Value Conversational AI PlatformSoftware (2025)  Best Value Conversational AI PlatformSoftware (2024)  No recognitions have been awarded to Outreach ### Deployment & support Fathom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Outreach Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Fathom - By FATHOM - Located in United States - Founded in Outreach - By Outreach - Located in United States - Founded in 2014 ## Popular Comparisons [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $15/month Price $14.99/month 4.9 Features 4.5 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-276054/Zoom-Video-Conferencing-vs-Fathom) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.4 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(808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) $15/month Price Contact vendor for pricing 4.9 Features 4.7 5.0 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.9 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/159318-201748/Outreach-vs-SUBSTRATA-SCIP) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 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