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Mid Size Business, Small Business Supported Countries - Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, UK, US.
Cloud Campaign is the infrastructure for growing agencies and software companies offering social media management to drive more revenue.
I love the easy to understand UI, and the ease of its learning curve. Scheduling is a breeze, I also really like that you can see each brands health at glance, directly in your dashboard.
Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done.
IT has been awesome to see the fucntionality and the easy of use of this an other products from the same company.
No general overview about all channels. Bad handling for videos and images (especially instagram).
The social media platforms have been great, and I love the analytics that are shown for them.
What I disliked the most about the software is that it would shorten website links within the caption.
I had a great experience using ZOHO social. I used many other tools but it is the best in terms of ease of use and functionalities.
There are some limitations regarding posting to instagram and managing instagram accounts, though almost all social media managers struggle here.
It's by far the most sophisticated system with smart systems for categorization and recycling of evergreen content. It's also got the best reporting I've seen anywhere.
Frequents failures to post to Twitter, inability to export content library, and lack of 2-way alerts to clients re: post approval comments can be frustrating.
I love that you can integrate different platforms and schedules. I think it's very useful that our clients can access it with ease and it flows very well.
As an agency, I have to pay $200/month or so for 5 client accounts...even though I'm really only using 1 right now.
Cloud Campaign is an easy to use, yet powerful tool. I was sold on their customer engagement and was happy their product was just as good.
Posting videos is sometimes a challenge. Also, I don't like that it frequently disconnects our accounts.
I love the features and ease of use. Some of the features I love - that you can build a graphic within Canva from within the program.
The onboarding process can be a little tricky if you don't do it often.
Nicole W.: My name is Nicole. I am a financial analyst for a multinational company. I believe we're up to about 7,000 employees, and my rating for Zoho Social would be a four. Before Zoho Social, I personally had Hootsuite, and for what I needed Hootsuite for, it worked, but it was a bit more complicated for me personally. A lot of things I didn't understand. There was a learning curve. I found myself constantly Googling how to work with it. Zoho Social, it was easier to interact. The interface was easier. I understood what to do almost intuitively. I didn't have to Google how do I do this, or how do I set reminders, none of that. It just came easily and I understood what I was supposed to do just by looking at the software. So I went with them because ease of use, price, and it's on every platform that I use it for now. It was extremely easy to get started. I think as soon as I signed up for the trial, I was up and running within a matter of minutes. It was extremely easy to start and use. What I would suggest is, A, you're going to have to do your research and make sure that Zoho has everything that you need. The only reason why I say that is there's certain capabilities if you run an individual Facebook page, like a personal account, it might not work with that. But besides that, I would just go for it. They give you I want to say a 30 day trial. It's a great trial. It lets you test out all of the features and schedule posts. So I would just do my research, and then as long as it covers all your needs, I would definitely go with Zoho Social.
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Zoho Social
Cloud Campaign
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