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Mid Size Business, Small Business Supported Countries - Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, UK, US.
Marketing and digital agencies.
I love the easy to understand UI, and the ease of its learning curve. Scheduling is a breeze, I also really like that you can see each brands health at glance, directly in your dashboard.
Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done.
IT has been awesome to see the fucntionality and the easy of use of this an other products from the same company.
No general overview about all channels. Bad handling for videos and images (especially instagram).
The social media platforms have been great, and I love the analytics that are shown for them.
What I disliked the most about the software is that it would shorten website links within the caption.
I had a great experience using ZOHO social. I used many other tools but it is the best in terms of ease of use and functionalities.
There are some limitations regarding posting to instagram and managing instagram accounts, though almost all social media managers struggle here.
The platform is incredibly user friendly. I really like that I can send a link to all my social posts for approval - it's a great feature.
Right now its only the logo we can mess with, and we had to go through customer service and have them do it for us. And we are a design/marketing company!).
The look of the calendar tool and one-click approval process are HeyOrca's best characteristics. Before this, we used a word document - this is a major improvement.
If you change your password you have to reconnect the corresponding channels but it won't prompt you to do so until content fails to publish.
The content library is fantastic for organizing your posts and ideas. Scheduling is a breeze and the display of the calendar is excellent.
Sometimes the site loads really slow or is sluggish. And we have around 780GB internet speeds.
Also, the calendar view of what has been approved what hasn't is seriously so helpful to see what is still requiring approval. I can go on and on and on - Highly recommend.
Nicole W.: My name is Nicole. I am a financial analyst for a multinational company. I believe we're up to about 7,000 employees, and my rating for Zoho Social would be a four. Before Zoho Social, I personally had Hootsuite, and for what I needed Hootsuite for, it worked, but it was a bit more complicated for me personally. A lot of things I didn't understand. There was a learning curve. I found myself constantly Googling how to work with it. Zoho Social, it was easier to interact. The interface was easier. I understood what to do almost intuitively. I didn't have to Google how do I do this, or how do I set reminders, none of that. It just came easily and I understood what I was supposed to do just by looking at the software. So I went with them because ease of use, price, and it's on every platform that I use it for now. It was extremely easy to get started. I think as soon as I signed up for the trial, I was up and running within a matter of minutes. It was extremely easy to start and use. What I would suggest is, A, you're going to have to do your research and make sure that Zoho has everything that you need. The only reason why I say that is there's certain capabilities if you run an individual Facebook page, like a personal account, it might not work with that. But besides that, I would just go for it. They give you I want to say a 30 day trial. It's a great trial. It lets you test out all of the features and schedule posts. So I would just do my research, and then as long as it covers all your needs, I would definitely go with Zoho Social.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Social
Top FeaturesHeyOrca
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