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Mixmax vs Userpilot: Which is a better fit?

Updated on November 10th, 2024
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Summary
Features in Customer Success
30
50
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
31
Best performer
50
  • Account Alerts
  • Account Management
  • Churn Management
User satisfaction
4.6
User reviews235
Ease of use
4.6
Functionality
4.6
Value for money
4.3
Customer support
4.4
4.6
User reviews57
Ease of use
4.5
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Mixmax is the easiest-to-use sales engagement platform for B2B revenue teams - helping reps move away from "spray and pray" prospecting with AI-powered next steps to drive revenue.

Product, UX, Product Marketing and Customer Success teams.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dave C
Director
4.0

Dave: Hi, my name is Dave and I'm a director of a design agency. And today I'll be reviewing Mixmax, which I give four out of five stars. For more reviews like this, click on the link below. Before Mixmax, I was using a variety of tools to achieve what Mixmax can do in one tool. For example, Mixmax has a option where you can very quickly share calendar links and it even embeds them in the email. Before, it was sort of a long process of trading emails with someone trying to lock in at a time to have a meeting with them. So Mixmax definitely sped up that process. What I love about Mixmax is that it's sort of a Swiss Army knife of tools. It has a lot of different features far as keeping in contact with someone. So you can send them email invites with a calendar. So you can schedule meetings. You can have emails sent out at later times. You can do email campaigns. You can even insert polls and surveys. So it's just a really great tool if you're just trying to streamline and simplify a lot of your emailing process. Getting started with Mixmax is really easy. I think I was pretty much up and running within 10 minutes. It's very quick. And once you're inside the dashboard, it's very intuitive. You can set up email templates, all the kind of things. And it's very easy to work with. And if you are someone that works with Gmail, their integration is very simple to add. And just it has a little sidebar. It's very easy to access. Really love working with it. For anyone considering Mixmax, I would check out one of the plans. I think right now they have two to three plans that you can pick from and just test it out. Test it out for a month. See if you like it. If you work in Gmail, it really has a lot of features. So just give it a shot. See if it works for you.

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Atour T
Analyst
5.0

Atour: Hi, I am Atour. I'm an analyst from [inaudible 00:00:05] Education and Research International. I give five out of five for Userpilot. Before using Userpilot, I use Microsoft Clarity, but I found Userpilot is very user-friendly for using me. It has an excellent interface, which enables me to deliver the exact message that I want to deliver to my prospective visitors, teammates, and others. In addition to building a layer of communication with our customers to keep them informed of the new features of our [inaudible 00:00:54], it is crucial to give them a comprehensive onboarding experience to assist them in using our product and service. Actually, Userpilot is an awesome platform for me and also for my organization. That's why I choose it. Actually. I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding events. Actually, the other thing is that Userpilot's customer services is excellent. That's why it is very helpful for me. Actually, it is easy to set up and use Userpilot. Actually, since it is easy to set up, I think anyone can use it. And sometimes you may face some problem. Perhaps it may be difficulty facing. You can stop facing any difficulties. You can typically contact with their customer service. Their customer service is awesome and hope your problem will solve. So the prospective users can use Userpilot without any hesitation.

How Capterra sources reviews
View all video reviews
User interface
159470 video thumbnail}
1 Video
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1 Video
159470
5 screenshots
179187
4 screenshots

Mixmax

30/50
  • Account Alerts
  • Account Management
  • Churn Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Forms
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Health Score
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • NPS of Customers
  • Renewal Management
  • Revenue Management
  • Win/Loss Analysis
  • Activity Dashboard
  • Activity Tracking
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • CRM
  • Customer Engagement
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Multi-Channel Communication
  • Onboarding
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Widgets
  • Workflow Management
See All features
Hide Customer Success Software Features -

Userpilot

Top Features
31/50
Show Customer Success Software Features +

Mixmax

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Userpilot

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Mixmax
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Userpilot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mixmax
  • By Mixmax
  • Located in United States
  • Founded in 2015
Userpilot
  • By Userpilot
  • Located in United States
  • Founded in 2017
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