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Dixa is for businesses of any size around the world. We provide solutions for all customer-facing teams, whether you are a small business, a call center or a full-fledged contact center.
Not provided by vendor
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
This led to some confused conversations with the customers.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
They dont have a clue whats going on. Customer support is terrible.
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it.
When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape.
The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer.
Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract.
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it.
I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied.
One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses.
I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk.
Customizing option is less comparing to others2. It is not designed to support any small business or organisation3.
Good product for call and communicate with client. It's trusted and easy using, productive application and easy to understand.
It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.
Dixa
Zendesk Talk
Top FeaturesDixa
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Zendesk Talk
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