# Compare CallHippo vs Nextiva 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallHippo and Nextiva based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva --- # CallHippo vs Nextiva Features and Cost Comparison Last updated June 5th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallHippoNextiva2/4 selected [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [687 reviews](#user-reviews) Positive 603 Neutral 34 Negative 50 [## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [919 reviews](#user-reviews) Positive 830 Neutral 38 Negative 51 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,856 reviews from telephony software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Feature ratings VoIP Connection 4.5 VoIP 4.4 Call Routing 4.7 Call Center Management 4.5 Call Recording 4.6 90%Fit High performer Feature ratings VoIP Connection 4.7 VoIP 4.9 Call Routing 4.8 Call Center Management 4.7 Call Recording 4.6 User satisfaction User satisfaction 4.4 User reviews[687](https://www.capterra.com/p/159578/CallHippo/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.2 Customer support 4.6 User satisfaction 4.6 User reviews[919](https://www.capterra.com/p/175788/Nextiva/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth Best for Businesses of any size who want to better connect with their customers. ## User reviews Pros & cons SS Sandeep S. Sr Manager > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SD Stephen D. Consultant > "I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) Mudit G. Sr Manager Sales > "Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7153437) SS Sandeep S. Sr Manager > "At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SC Sasmitha C. Web Developer > "They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7135779) LG Laxman G. Sales Lead > "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sean W. Director > "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726) Aditi J. Cluster Lead - Outbound > "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382) SS Sandeep S. Sr Manager > "The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) Ron R. Legal Counsel > "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) KL Kanchan L. Business Development Manager > "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227) LL Les L. Engineer > "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) YK Yamini K. Business Development and GTM > "There is some room for improvement in pricing flexibility and occasional call quality consistency, but it works well for most business..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7166883) VR Verified Reviewer Operations Administrator > "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349) VR Verified Reviewer HR Manager > "Have all the features like call recording, security, best AI support, UI/UX." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7132081) Marat K. software engineer > "The pricing structure is not enough clear." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) FP Francisco P. Director > "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819) VS Viplab S. Business Development > "Our refund request was not in our favour entirely." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) SS Sandeep S. Sr Manager > "CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SA SHAIKH A. OPERATIONS ANALYST > "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868) LI LESTER I. SDR > "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257) TD Tim D. CEO > "Cancelled without ever using the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) HL Helen L. Customer Support > "helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136823) Hitesh A. Director of Sales > "The mobile app is a little buggy." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116) PP Parth P. Associate > "The call quality is reliable, the interface is user-friendly, and the setup process is smooth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7150972) SD Stephen D. Consultant > "The service has been extremely unreliable." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) LG Laxman G. Sales Lead > "This would ensure much faster resolutions for users." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sahil W. Owner > "When something happens or they block you it's hard to reach their customer service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588) AN Asela N. Head of Delivery > "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) YB Yogita B. Presales > "sometimes it hangs, stops working, and it disrupts workflow" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324) VS Van S. Founder > "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) KB Karl B. Virtual Assistant > "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) Bradley Grant B. CEO > "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) BD Babita D. HR Executive > "More often texting gets impacted due to slow connectivity" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689) VS Viplab S. Business Development > "Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) VS Van S. Founder > "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) VL Vikram L. Cloud consultant > "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising thereon." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767) BS Bill S. Lead Marketer > "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time we are not..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621) RV Ravi V. Management consultant > "CallHippo excels in providing a comprehensive set of features designed to streamline business communication." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270) TD Tim D. CEO > "One of the worst SaaS experiences in 10 years." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) VS Van S. Founder > "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) FT Fabrice T. DevOps Engineer > "I have to refresh my login on the website/app a bit too often" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509) AC Aryan C. Operations Manager > "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) HB Helene B. Owner > "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit something else,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611) GDS Gagan Deep S. Growth Partner > "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are prompt and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155) SA Shamim A. Owner > "Not able to pay using UPI /CC." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630) VK Vijetha K. Operations Analyst > "To dial a number and to make a call It is very easier compare to other Application." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365) AP Alberto P. Reservations Manager > "I cant get in contact with them." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734) VB Vanessa B. Business Advisor > "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077) AD Ayomide D. Business Development Associate > "I do not like that I can’t send text messages easily." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012) KB Karl B. Virtual Assistant > "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) SM Sehar M. CSM > "It hangs up a lot of times, screen freeze" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622) VS Viplab S. Business Development > "Overall experience of interacting with the CallHippo support team regarding a refund request was great." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) ZQ Ziya Q. None > "the billing part which i don't understand how it works." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662) AD Ankush D. Systeam Adminstrator > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651) Ron R. Legal Counsel > "Very disappointing experience with CallHippo." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) SS Sandeep S. Sr Manager > "What I liked most about CallHippo was its user-friendly interface and ease of setup." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SS Saurabh S. Founders Office > "I couldn't find any issues per se." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349) Bradley Grant B. CEO > "The product is great so when there is good service as well then it is a bonus." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) JJ Joseph J. Director > "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant call back..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591) SkM Shahistha khanum M. pre-sales associate > "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121) DN Daniel N. owner > "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182) Marat K. software engineer > "I really like the prices and opportunities, hope guys will develop it further." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) AN Asela N. Head of Delivery > "Overall, it's an average service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) LL Les L. Engineer > "I appreciate how efficiently it allows us to stay connected and coordinate across different regions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) AT Akshay T. Business Development Manager > "Also, they didn't reply to the emails which wasted our many days." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555) RT Rian T. Technology Solution Architect > "The setup was straightforward, and the features provided are very effective for my business communication needs." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372) BB Bilal B. CEO > "Customer service is too slow, Like they reply so late" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912) Divy P. CEO and Founder > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056) EM Erica M. CEO > "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc..." [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148) RP Rohit P. Lead Generation Manager > "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116) BP Bharat P. Founder > "suddenly deleted my number without any information" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816) Marat K. software engineer > "I like the support of the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) SO Sam O. Director > "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874) AC Aryan C. Operations Manager > "It has a great User interface, and the voice quality of the call is great" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) NN Nancy N. Owner > "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696) MR Mridul R. Design Engineer > "It was a great experience including signup process, support service, port number from skype." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252) AP Ashish P. Co founder > "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the credits..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014) EG Elliott G. Owner > "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792) KK Khushboo K. CEO > "Some of the features are difficult to implement." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337) [View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) Bob W. owner > "I contacted support and they changed some things and said wait 45 minutes and it should work." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) CG Chris G. Owner > "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task —..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) Brandon K. Business Development Manager > "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079) CG Chris G. Owner > "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CD Charles D. Director of Lab Operations > "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370) JS Joseph S. HR Adminstrator > "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) CR Cade R. Sales Manager > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809) JS Joseph S. HR Adminstrator > "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) AC Andrew C. Associate > "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653) BT Brianna T. Consultant > "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) WJ Wally J. Logistics coordinator > "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected, no..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734) AL Amy L. Office Manager > "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) JJ Jamie J. Operations Manager > "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532) BT Brianna T. Consultant > "We were also abandoned during the onboarding process, leaving us with no idea how to move forward." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929) RM Robert M. Director > "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296) Bob W. owner > "I tried to use SMS but it didn't work and I contacted support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149) MZ Melissa Z. Manager > "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234) Ginna G. Attorney > "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075) DF Damain F. Finance Director > "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) SS Sean S. Owner > "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540) KL Keith L. Systems administrator > "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) AS Ace S. Sales Coordinator > "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031) EL Everett L. owner > "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) TM Theodore M. IT Director > "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is so..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303) ZM Zeus M. Chief Operations Officer > "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375) TS Tiffany S. Comptroller > "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409) CG Chris G. Owner > "Second, I have no control over my own configuration." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045) CH Carl H. Marketing > "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122) MC Mariangel C. Customer service representative > "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620) HC Harry C. Property Manager > "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148) AA Abdulrahman A. IT Software Management > "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057) JS Jason S. President > "Most integrations worked the first time after they were installed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322) JS Joseph S. HR Adminstrator > "Overpriced service" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851) ST Samantha T. President > "Nextiva was a cost effective way to provide phones to several employees." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) AH Ariz H. Director > "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428) CB Christina B. CFO > "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939) AL Amy L. Office Manager > "The service on the app doesn't always work properly. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160) LE Laura E. LOGISTIC COORDINATOR > "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf for..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409) KR Kyle R. IT Project Manager > "Sometimes voip phones would have provisioning issues reaching the server" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575) SM Sharon M. Director of Operations / Property manager > "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181) MG Mario G. IT Director > "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301) TL Tina L. Office Manager Assistant > "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to their..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) ST Samantha T. President > "Nextiva depends on the internet., so when internet is down, so are the phones." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) SH Simon H. Mediator and Arbitrator > "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) FM Felipe M. Logistics Coordinator > "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424) EL Everett L. owner > "unreliable connectivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) WF William F. Engineer > "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced setup..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178) EL Everett L. owner > "No customer support." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358) JP Jessica P. Program Support > "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303) BM Barbara M. Law Clerk > "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073) AA Anthony A. CFO > "generally the system is good although my hardware is not great, the keys stick a lot." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502) TD Tabitha D. Administrative Assistant > "Our transfer system was not operating properly." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003) JB Jacob B. Student Ministry Pastor > "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083) TL Terry L. Marketing Manager > "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062) CW Casey W. Office Manager > "I love the team messaging and video conferencing." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306) TL Tina L. Office Manager Assistant > "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122) SF Sheri F. President > "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809) JK Joe K. sales manager > "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252) AA Andres A. LOGISTICS COORDINATOR > "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987) NR Nathan R. Director of IT > "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001) MT Miguel T. Law Clerk > "I like how you can track and monitor the calls and how I can go back days and days to find a phone number." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968) AA Armando A. Marketing Manager > "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551) BP Benir P. Marketing Director > "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140) DC David C. Head of Media Ops & Distribution > "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for cell..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826) JG John G. Music Director > "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978) ST Samantha T. President > "We didn't get any training on how to use the phone system." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642) GS Gabriel S. CEO > "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285) AMR Andres Mauricio R. Operations manager > "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149) GC Gale C. Executive Assistant > "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092) JB John B. Owner > "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350) JC Jerick C. Administrative > "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249) JF Jon F. CEO > "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344) SP Stacey P. Office Manager > "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428) DJ Dan J. IT Support Manager > "Managing auto attendants for multiple locations is difficult through the web interface." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978) DF Damain F. Finance Director > "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or exploring..." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789) HD Hemang D. Manager > "The price is not in affordable price range" [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192) BAL BETH-ANNE L. OFFICE MANAGER > "We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms." [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006908) SH Stephen H. Systems Administrator > "Most of the time when our users can't use their phone it's because they get a time and date out of sync. " [See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403) [View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## User interface [CallHippo](https://www.capterra.com/p/159578/CallHippo/) 4.39 (687) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 4.60 (919) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallHippo 23/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/159578/CallHippo/#features) Nextiva Top features 26/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/175788/Nextiva/#features) ### Recognition CallHippo is recognized as a top-rated tool in 2 Capterra Shortlist reports Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CallHippo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Nextiva Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallHippo - By CallHippo - Located in United States - Founded in 2016 Nextiva - By Nextiva - Located in United States - Founded in 2008 ## 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