# Compare CallHippo vs Genesys Cloud CX 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallHippo and Genesys Cloud CX based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159578-179417/CallHippo-vs-Genesys-Cloud --- # CallHippo vs Genesys Cloud CX Features and Cost Comparison Last updated June 5th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallHippoGenesys Cloud CX2/4 selected [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) [## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [687 reviews](#user-reviews) Positive 603 Neutral 34 Negative 50 [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting Price $75.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.4 Customer Service 4 Reviews Sentiment Based on [264 reviews](#user-reviews) Positive 231 Neutral 23 Negative 10 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings Call Center Management 4.5 Dashboard 4.3 Call Recording 4.6 Call Logging 4.6 Call Tracking NA 79%Fit High performer Feature ratings Call Center Management 4.5 Dashboard 3.0 Call Recording 4.5 Call Logging 4.5 Call Tracking 4.6 User satisfaction User satisfaction 4.4 User reviews[687](https://www.capterra.com/p/159578/CallHippo/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.2 Customer support 4.6 User satisfaction 4.3 User reviews[264](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth Best for Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## User reviews Pros & cons SS Sandeep S. Sr Manager > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SD Stephen D. Consultant > "I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) Mudit G. Sr Manager Sales > "Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7153437) SS Sandeep S. Sr Manager > "At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SC Sasmitha C. Web Developer > "They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7135779) LG Laxman G. Sales Lead > "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sean W. Director > "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726) Aditi J. Cluster Lead - Outbound > "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382) SS Sandeep S. Sr Manager > "The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) Ron R. Legal Counsel > "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) KL Kanchan L. Business Development Manager > "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227) LL Les L. Engineer > "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) YK Yamini K. Business Development and GTM > "There is some room for improvement in pricing flexibility and occasional call quality consistency, but it works well for most business..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7166883) VR Verified Reviewer Operations Administrator > "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349) VR Verified Reviewer HR Manager > "Have all the features like call recording, security, best AI support, UI/UX." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7132081) Marat K. software engineer > "The pricing structure is not enough clear." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) FP Francisco P. Director > "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819) VS Viplab S. Business Development > "Our refund request was not in our favour entirely." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) SS Sandeep S. Sr Manager > "CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SA SHAIKH A. OPERATIONS ANALYST > "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868) LI LESTER I. SDR > "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257) TD Tim D. CEO > "Cancelled without ever using the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) HL Helen L. Customer Support > "helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136823) Hitesh A. Director of Sales > "The mobile app is a little buggy." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116) PP Parth P. Associate > "The call quality is reliable, the interface is user-friendly, and the setup process is smooth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7150972) SD Stephen D. Consultant > "The service has been extremely unreliable." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) LG Laxman G. Sales Lead > "This would ensure much faster resolutions for users." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sahil W. Owner > "When something happens or they block you it's hard to reach their customer service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588) AN Asela N. Head of Delivery > "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) YB Yogita B. Presales > "sometimes it hangs, stops working, and it disrupts workflow" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324) VS Van S. Founder > "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) KB Karl B. Virtual Assistant > "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) Bradley Grant B. CEO > "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) BD Babita D. HR Executive > "More often texting gets impacted due to slow connectivity" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689) VS Viplab S. Business Development > "Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) VS Van S. Founder > "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) VL Vikram L. Cloud consultant > "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising thereon." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767) BS Bill S. Lead Marketer > "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time we are not..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621) RV Ravi V. Management consultant > "CallHippo excels in providing a comprehensive set of features designed to streamline business communication." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270) TD Tim D. CEO > "One of the worst SaaS experiences in 10 years." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) VS Van S. Founder > "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) FT Fabrice T. DevOps Engineer > "I have to refresh my login on the website/app a bit too often" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509) AC Aryan C. Operations Manager > "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) HB Helene B. Owner > "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit something else,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611) GDS Gagan Deep S. Growth Partner > "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are prompt and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155) SA Shamim A. Owner > "Not able to pay using UPI /CC." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630) VK Vijetha K. Operations Analyst > "To dial a number and to make a call It is very easier compare to other Application." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365) AP Alberto P. Reservations Manager > "I cant get in contact with them." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734) VB Vanessa B. Business Advisor > "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077) AD Ayomide D. Business Development Associate > "I do not like that I can’t send text messages easily." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012) KB Karl B. Virtual Assistant > "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) SM Sehar M. CSM > "It hangs up a lot of times, screen freeze" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622) VS Viplab S. Business Development > "Overall experience of interacting with the CallHippo support team regarding a refund request was great." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) ZQ Ziya Q. None > "the billing part which i don't understand how it works." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662) AD Ankush D. Systeam Adminstrator > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651) Ron R. Legal Counsel > "Very disappointing experience with CallHippo." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) SS Sandeep S. Sr Manager > "What I liked most about CallHippo was its user-friendly interface and ease of setup." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SS Saurabh S. Founders Office > "I couldn't find any issues per se." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349) Bradley Grant B. CEO > "The product is great so when there is good service as well then it is a bonus." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) JJ Joseph J. Director > "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant call back..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591) SkM Shahistha khanum M. pre-sales associate > "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121) DN Daniel N. owner > "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182) Marat K. software engineer > "I really like the prices and opportunities, hope guys will develop it further." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) AN Asela N. Head of Delivery > "Overall, it's an average service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) LL Les L. Engineer > "I appreciate how efficiently it allows us to stay connected and coordinate across different regions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) AT Akshay T. Business Development Manager > "Also, they didn't reply to the emails which wasted our many days." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555) RT Rian T. Technology Solution Architect > "The setup was straightforward, and the features provided are very effective for my business communication needs." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372) BB Bilal B. CEO > "Customer service is too slow, Like they reply so late" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912) Divy P. CEO and Founder > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056) EM Erica M. CEO > "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc..." [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148) RP Rohit P. Lead Generation Manager > "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116) BP Bharat P. Founder > "suddenly deleted my number without any information" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816) Marat K. software engineer > "I like the support of the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) SO Sam O. Director > "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874) AC Aryan C. Operations Manager > "It has a great User interface, and the voice quality of the call is great" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) NN Nancy N. Owner > "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696) MR Mridul R. Design Engineer > "It was a great experience including signup process, support service, port number from skype." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252) AP Ashish P. Co founder > "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the credits..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014) EG Elliott G. Owner > "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792) KK Khushboo K. CEO > "Some of the features are difficult to implement." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337) [View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) SM Sherry M. Executive Manager > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc)...." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) SM Sherry M. Executive Manager > "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) CM Ciara M. Head of Business Development > "Customer support has been reliable over the years, especially when dealing with more complex issues that need proper..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7154992) VR Verified Reviewer Associate technical support engineer > "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002) KW Kris W. Project Manager > "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500) VR Verified Reviewer Associate Leadership Team > "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437) LN Luciano N. Senior Film Technician > "Makes it easy to manage calls with customers with a safe and secure network." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7156767) Glen T. System Support Lead > "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682) Jordan M. HR Generalist > "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) JF Jon F. Manager > "Difficult to integrate on to your site, documentation was lacking for us" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011) RW Ryan W. Business analyst > "The AI-driven predictions and automation features are especially useful for managing staffing and schedules efficiently." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) SW Sharon W. Case Manager > "Menu to change options is a bit antiquated and time consuming." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) Jordan M. HR Generalist > "Simple to use deskless calling service with the ability to forward calls and review voicemails." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) LF Liam F. Operations Manager > "Lacks sophisticated outbound dialling." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404) SW Sharon W. Case Manager > "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the entire..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) Lizandro H. Sales Development Specialist > "The call quality and the recording of the calls were sometimes not heard." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052) Jordan M. HR Generalist > "The caller ID, volume options, and interface is well done." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) NN Nick N. Workforce Management > "Not user friendly." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495) MHS Mohammed Hareez S. Customer Success representative > "we use Genesys cloud to interact with customers via calls and emails and its so far the best" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179) KS Kyle S. Team leader > "times out and difficult to initially use" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048) LB LaSheena B. Solution Analyst > "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566) Abel A. Agent > "all I can fault about this software is its high cost for small businesses" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915) SKT Song Kean T. NOC and SOC Manager > "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658) NT Nicholas T. UC Engineer / Developer > "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997) DL Daniela L. Sales manager > "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with their..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546) KM Kyle M. Workforce Management Operations Scheduler > "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456) SM Sherry M. Executive Manager > "Overall using Genesys Cloud CX is very efficient, although not easy to learn. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) JJ Jonathan J. Manager Reporting & WFM > "The Salesforce External Routing feature isn't well documented or understood" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969) Saskia M. Senior Director Sales Marketing > "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669) TH Taja H. Fan Service agent > "Sometimes calls do not come through" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272) RW Ryan W. Business analyst > "The AI-driven forecasting is generally accurate, helping us keep staffing balanced." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) EAM Edgar Alan M. Systems Leader > "We have problems with the integration with our SAP, because the version wasn't compatible with the solution." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547) LR Lyn R. Enrollment Growth Rep > "I like that you can pop out a little window to make it easier to use it while using other apps." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801) Marek K. Sr. CX Consultant > "Relatively slow delivery of solutions to main painpoints reported by business via idea portal." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463) HD Harinder D. Insurance Advisor > "It focuses on delivering exceptional customer service to all the clients." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762) DK Darya K. Escalation Manager > "The system does not remember the user and periodically you need to enter your login and password again." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002) AT Alejandra T. BU Regional Sales Manager > "The payback, once implemented, as a multi-channel tool is awesome." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004) YY Ye Y. Technical Specialist > "Dashboard is missing the flexibility for shorting agent status." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882) CC Cody C. CSR > "Great for managing contact center." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535) JL Jose L. manager coordinator > "professionals service werent that good sometimes" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419) SB Sabrina B. Systems Developer > "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808) AP Amanda P. Manager, Business Technology Solutions > "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493) AC Andreea C. CX Manager > "More indicators available (than previous solution we were using)." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729) VR Verified Reviewer Freelance Writer > "The sound quality of calls can be questionable in seasons." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026) [View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) ## User interface [CallHippo](https://www.capterra.com/p/159578/CallHippo/) 4.39 (687) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) 4.33 (264) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CallHippo 28/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/159578/CallHippo/#features) Genesys Cloud CX Top features 44/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features) ### Recognition CallHippo is recognized as a top-rated tool in 2 Capterra Shortlist reports Genesys Cloud CX is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CallHippo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Genesys Cloud CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallHippo - By CallHippo - Located in United States - Founded in 2016 Genesys Cloud CX - By Genesys - Located in United States - Founded in 1990 ## Popular Comparisons [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $0/month Price $29/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $75/month Price $29/month 4.2 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-179417/RingOver-vs-Genesys-Cloud) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $0/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $75/month Price $90/month 4.2 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $0/month Price $1.1/month 4.3 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $75/month Price $25/month 4.2 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $0/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $75/month Price $15/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/) $0/month Price $350/year 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $75/month Price $115/month 4.2 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $0/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) $75/month Price $199/month 4.2 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-179417/Readymode-vs-Genesys-Cloud)