# Compare CallHippo vs Twilio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CallHippo and Twilio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/159578-180158/CallHippo-vs-Twilio-Communications-Platform

---

# CallHippo vs Twilio Features and Cost Comparison

Last updated May 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CallHippoTwilio2/4 selected

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

[## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [680 reviews](#user-reviews)

Positive

598

Neutral

34

Negative

48

[## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting Price

$0.01

Value-for-Money

4.2

Functionality

4.5

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [502 reviews](#user-reviews)

Positive

444

Neutral

26

Negative

32

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## Summary

* * *

Key features rated by users

Features selected based on 3,832 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

VoIP Connection

4.6

VoIP

4.6

Call Routing

4.7

Call Center Management

4.5

Call Recording

4.6

70%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.0

VoIP

\--

Call Routing

4.5

Call Center Management

4.3

Call Recording

4.3

User satisfaction

User satisfaction

4.4

User reviews[680](https://www.capterra.com/p/159578/CallHippo/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.2

Customer support

4.6

User satisfaction

4.4

User reviews[502](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Ease of use

4.1

Functionality

4.5

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

$1Per User, Per Month

-   Free version
-   Free trial

Price starts from

$0.01Usage Based, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth

Best for

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## User reviews

Pros & cons

SC

Sasmitha C.

Web Developer

> "They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7135779)

LG

Laxman G.

Sales Lead

> "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

SW

Sean W.

Director

> "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726)

Aditi J.

Cluster Lead - Outbound

> "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382)

KL

Kanchan L.

Business Development Manager

> "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227)

Ron R.

Legal Counsel

> "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

VR

Verified Reviewer

HR Manager

> "Have all the features like call recording, security, best AI support, UI/UX."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7132081)

LL

Les L.

Engineer

> "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

FP

Francisco P.

Director

> "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

Hitesh A.

Director of Sales

> "The mobile app is a little buggy."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116)

LI

LESTER I.

SDR

> "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257)

VR

Verified Reviewer

Operations Administrator

> "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349)

AS

Aditya S.

Business Development Executive

> "Users also appreciate its call recording, routing, voicemail features, and integrations with other tools."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

Marat K.

software engineer

> "The pricing structure is not enough clear."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

HL

Helen L.

Customer Support

> "helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136823)

VS

Viplab S.

Business Development

> "Our refund request was not in our favour entirely."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

VK

Vijetha K.

Operations Analyst

> "To dial a number and to make a call It is very easier compare to other Application."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365)

SA

SHAIKH A.

OPERATIONS ANALYST

> "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868)

PP

Parth P.

Associate

> "The call quality is reliable, the interface is user-friendly, and the setup process is smooth."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7150972)

SW

Sahil W.

Owner

> "When something happens or they block you it's hard to reach their customer service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588)

LG

Laxman G.

Sales Lead

> "This would ensure much faster resolutions for users."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

YB

Yogita B.

Presales

> "sometimes it hangs, stops working, and it disrupts workflow"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324)

AN

Asela N.

Head of Delivery

> "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

KB

Karl B.

Virtual Assistant

> "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

VS

Van S.

Founder

> "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

BD

Babita D.

HR Executive

> "More often texting gets impacted due to slow connectivity"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689)

Bradley Grant B.

CEO

> "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

VS

Van S.

Founder

> "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

VS

Viplab S.

Business Development

> "Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

BS

Bill S.

Lead Marketer

> "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621)

VL

Vikram L.

Cloud consultant

> "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767)

FT

Fabrice T.

DevOps Engineer

> "I have to refresh my login on the website/app a bit too often"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509)

RV

Ravi V.

Management consultant

> "CallHippo excels in providing a comprehensive set of features designed to streamline business communication."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270)

HB

Helene B.

Owner

> "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611)

VS

Van S.

Founder

> "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

SA

Shamim A.

Owner

> "Not able to pay using UPI /CC."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630)

AC

Aryan C.

Operations Manager

> "It is a great option for international calls, and the experience has been great, and also the admin overview is great to"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

AP

Alberto P.

Reservations Manager

> "I cant get in contact with them."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734)

AS

Aditya S.

Business Development Executive

> "CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

AD

Ayomide D.

Business Development Associate

> "I do not like that I can’t send text messages easily."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012)

EGk

Erkut Göksel Ç.

Director of Technology

> "I especially appreciated the clear communication and timely follow-ups."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7071043)

SM

Sehar M.

CSM

> "It hangs up a lot of times, screen freeze"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622)

GDS

Gagan Deep S.

Growth Partner

> "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155)

ZQ

Ziya Q.

None

> "the billing part which i don't understand how it works."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662)

MS

Misbah S.

Conference Producer

> "Quick assistance and help from the support team, great call quality, and definitely worth the money!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7050642)

Ron R.

Legal Counsel

> "Very disappointing experience with CallHippo."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

VB

Vanessa B.

Business Advisor

> "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077)

SS

Saurabh S.

Founders Office

> "I couldn't find any issues per se."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349)

KB

Karl B.

Virtual Assistant

> "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

JJ

Joseph J.

Director

> "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591)

VS

Viplab S.

Business Development

> "Overall experience of interacting with the CallHippo support team regarding a refund request was great."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

RA

Remmie A.

Technical Lead

> "Lack of call audio altering options for adjusting."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4817281)

AD

Ankush D.

Systeam Adminstrator

> "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651)

TW

Tom W.

CEO

> "Our requirements are simple and CallHippo is definitely not a service provider to support the most basics of requirements."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4854924)

Bradley Grant B.

CEO

> "The product is great so when there is good service as well then it is a bonus."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

DN

Daniel N.

owner

> "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182)

SkM

Shahistha khanum M.

pre-sales associate

> "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121)

AN

Asela N.

Head of Delivery

> "Overall, it's an average service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

Marat K.

software engineer

> "I really like the prices and opportunities, hope guys will develop it further."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

AA

Adnan A.

Sales Executive

> "Payment gateway issues with card declining again and again.."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4892677)

LL

Les L.

Engineer

> "I appreciate how efficiently it allows us to stay connected and coordinate across different regions."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

AT

Akshay T.

Business Development Manager

> "Also, they didn't reply to the emails which wasted our many days."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555)

RT

Rian T.

Technology Solution Architect

> "The setup was straightforward, and the features provided are very effective for my business communication needs."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372)

BB

Bilal B.

CEO

> "Customer service is too slow, Like they reply so late"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912)

Divy P.

CEO and Founder

> "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056)

EM

Erica M.

CEO

> "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through......"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148)

RP

Rohit P.

Lead Generation Manager

> "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116)

BP

Bharat P.

Founder

> "suddenly deleted my number without any information"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816)

Marat K.

software engineer

> "I like the support of the product."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

SO

Sam O.

Director

> "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874)

AC

Aryan C.

Operations Manager

> "It has a great User interface, and the voice quality of the call is great"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

NN

Nancy N.

Owner

> "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better,..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696)

MR

Mridul R.

Design Engineer

> "It was a great experience including signup process, support service, port number from skype."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252)

AP

Ashish P.

Co founder

> "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014)

EG

Elliott G.

Owner

> "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792)

PM

Pierce M.

Content

> "Interface can be a little confusing at first"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4865356)

FP

Francisco P.

Director

> "We've been using Call Hippo for several years and it suits our business needs perfectly."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

KK

Khushboo K.

CEO

> "Some of the features are difficult to implement."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337)

MM

Marco M.

freelancer

> "I like the automations and template to sending automatic messages"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6665871)

DI

Div I.

SDR Manager

> "The chat agents take too long to reply."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4827853)

[View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

SS

Shane S.

CEO

> "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103)

Eric T.

Director, DX

> "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351)

DS

David S.

Vice President

> "Twilio is very powerful and allows me to not only send bulk emails but also text."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898)

EP

Emanuele P.

Software Engineer

> "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415)

VR

Verified Reviewer

Software Engineer

> "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379)

VR

Verified Reviewer

Backend Developer

> "A few parts of the setup were confusing at first, especially while configuring some API settings."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106)

WS

William S.

Director

> "Twilio provides API access so you have full control over all your call data"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543)

JC

Jessica C.

Customer service representative

> "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475)

Nikita V.

Marketing Manager CRM

> "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

MT

Mario T.

Admin

> "They are charging me for services I never used and previously blocked, such as long-distance and regular calls."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

Andrew B.

Owner/ Operator

> "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

JS

Josh S.

IT Coordinator

> "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991)

Lydia L.

Blow Mold Operator

> "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564)

CM

Clancy M.

CEO

> "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498)

AS

Arjan S.

CEO

> "The value for money is excellent, especially with the robust features for automating SMS and emails in India."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

MF

Megan F.

Owner Manager

> "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987)

VR

Verified Reviewer

Outreach Director

> "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179)

VR

Verified Reviewer

CTO

> "Overall, it feels more like a developer tax than a reliable communication platform."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

RA

Rahman A.

Marketing Specialist

> "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859)

GS

Gaurav S.

Director

> "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062)

ZS

Zoltan S.

Developer

> "The cost was very low compared to other options I saw and handled bulk API requests very well"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963)

VR

Verified Reviewer

CTO

> "The worst part of Twilio is its support model."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

James C.

Director of Digital Marketing

> "good platform for mass SMS blasts to reach a wide audience"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

JB

Justin B.

Manager

> "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

VP of Marketing

> "Our devs like their clear docs."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

JB

Justin B.

Manager

> "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

Lead Egineer

> "SMS sending is easy with multiple numbers with multiple countries"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305)

JB

Justin B.

Manager

> "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VL

Vinicius L.

Software Engineer

> "Twillio SMS sending stands out for it's efficiency."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580)

MT

Mario T.

Admin

> "Customer service is terrible; they don't understand that they have a responsibility for the options they give us."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

VR

Verified Reviewer

CDO

> "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

PG

Paul G.

Programmer

> "Do not use this company for text messaging."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

SG

Steven G.

Production Supervisor

> "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651)

VR

Verified Reviewer

VP of Marketing

> "You often feel ripped off, and pay for things you don't need."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

VR

Verified Reviewer

Senior Frontend Engineer.

> "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613)

MO

Meghann O.

Customer Success Manager

> "Overall it feels like we're stuck using them because they integrate and have international numbers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656)

RC

Rachel C.

Customer Support Lead

> "It's easy to find call and message records without too much trouble."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918)

PG

Paul G.

Programmer

> "They wasted two months of development time for our company."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

EF

Ed F.

Owner

> "I like that Twillio integrates with my CRM"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704)

Nikita V.

Marketing Manager CRM

> "Sometimes reliability issues arise, the pricing felt jumpy too."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

CP

Charlie P.

Director

> "Easy to customise the message content and deploy instantly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341)

LC

Luke C.

CEO

> "The Twilio console and services more broadly are highly unreliable."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311)

DB

Diana B.

Founder

> "Everything works together quite nicely, and their pricing is quite good for what you get."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

VR

Verified Reviewer

CEO

> "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

AkG

Ajay kumar G.

Full Stack Developer

> "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809)

Tanya D.

Head

> "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552)

AG

Adarsh G.

Analyst

> "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940)

BA

Brent A.

Lead Developer

> "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416)

Efezino U.

Managing Director & Software Developer

> "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116)

James C.

Director of Digital Marketing

> "not a ton of support and working with carriers can be tricky"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

Matthew K.

Director of IT

> "It works well, and is relatively inexpensive."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144)

JB

Justin B.

Manager

> "This experience makes me question their operational efficiency and customer-centric approach."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

AM

Aseel M.

Account

> "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

Muhammad Aamer K.

full stack developer

> "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319)

Suzi L.

Project Manager

> "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335)

DB

Diana B.

Founder

> "It can be very overwhelming to use if you're not an advanced A2P communications user."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

AM

Aseel M.

Account

> "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

Kim L.

Franchise Owner

> "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316)

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

> "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334)

VR

Verified Reviewer

CEO

> "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

FM

FAUZIA M.

Owner

> "Easy to integrate with your setup."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914)

LC

Leifur C.

Software Engineer

> "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987)

Josip L.

Athletic coach

> "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769)

VR

Verified Reviewer

COO

> "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

DG

Disha G.

Associate Business Development Manager

> "It helps companies connect and make meaningful relationships with users internationally."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4826131)

ZH

Zachary H.

Operations Support

> "Somewhat costly for higher usage customers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430)

Andrew B.

Owner/ Operator

> "I also have it embedded in my website for a chat option that more people actually use."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

AS

Arjan S.

CEO

> "It took some time to fully grasp all the functionalities."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

PX

Phill X.

Personal Trainer

> "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060)

MA

Mohamad A.

manager

> "charging without providing service , scam"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380)

VR

Verified Reviewer

IT Manager

> "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716)

RH

Robert H.

CTO

> "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892)

AA

Armando A.

Marketing Manager

> "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537)

EB

Ewa B.

Marketing Team Lead

> "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823)

VR

Verified Reviewer

Marketing Consultant

> "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613)

VR

Verified Reviewer

CDO

> "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

AA

Anish A.

Software Development Engineer

> "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420)

VR

Verified Reviewer

COO

> "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

AJ

Abhinav J.

Developer

> "Twilio is a great tool with a lot of Custom Features that can be plugged in to solve various business problems and provide value addition to Businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3559199)

Marty W.

Founder

> "It is kind of a pain in the neck to set up."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913)

[View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

## User interface

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

4.40 (680)

4.39 (502)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CallHippo

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/159578/CallHippo/#features)

Twilio

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features)

### Recognition

CallHippo is recognized as a top-rated tool in 2 Capterra Shortlist reports

Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

CallHippo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Twilio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CallHippo

-   By CallHippo
-   Located in United States
-   Founded in 2016

Twilio

-   By Twilio
-   Located in United States
-   Founded in 2008

## Popular Comparisons

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

$1/month

Price

$29/month

4.3

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.7

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$1/month

Price

$25/month

4.3

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

$0.0079

Price

$16/month

4.5

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

$1/month

Price

$1.1/month

4.3

Features

4.7

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (528)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

$0.0079

Price

$20/month

4.5

Features

4.6

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$1/month

Price

$30/month

4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.44 (253)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

$0.0079

Price

$25/month

4.5

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$1/month

Price

$350/year

4.3

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$0.0079

Price

$13/month

4.5

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-180158/MailChimp-vs-Twilio-Communications-Platform)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$1/month

Price

$29/month

4.3

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-180158/JustCall-vs-Twilio-Communications-Platform)