# Compare CallHippo vs CloudTalk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallHippo and CloudTalk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159578-182004/CallHippo-vs-CloudTalk --- # CallHippo vs CloudTalk Features and Cost Comparison Last updated June 5th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallHippoCloudTalk2/4 selected [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [687 reviews](#user-reviews) Positive 603 Neutral 34 Negative 50 [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [269 reviews](#user-reviews) Positive 238 Neutral 8 Negative 23 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings Call Center Management 4.5 Dashboard 4.3 Call Recording 4.6 Call Logging 4.6 Call Tracking NA 79%Fit High performer Feature ratings Call Center Management 4.1 Dashboard 3.7 Call Recording 4.2 Call Logging 4.6 Call Tracking 5.0 User satisfaction User satisfaction 4.4 User reviews[687](https://www.capterra.com/p/159578/CallHippo/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.2 Customer support 4.6 User satisfaction 4.4 User reviews[269](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## User reviews Pros & cons SS Sandeep S. Sr Manager > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SD Stephen D. Consultant > "I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) Mudit G. Sr Manager Sales > "Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7153437) SS Sandeep S. Sr Manager > "At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SC Sasmitha C. Web Developer > "They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7135779) LG Laxman G. Sales Lead > "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sean W. Director > "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726) Aditi J. Cluster Lead - Outbound > "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382) SS Sandeep S. Sr Manager > "The platform made it simple to manage business calls, track team performance, and handle customer interactions efficiently." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) Ron R. Legal Counsel > "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) KL Kanchan L. Business Development Manager > "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227) LL Les L. Engineer > "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) YK Yamini K. Business Development and GTM > "There is some room for improvement in pricing flexibility and occasional call quality consistency, but it works well for most business..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7166883) VR Verified Reviewer Operations Administrator > "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349) VR Verified Reviewer HR Manager > "Have all the features like call recording, security, best AI support, UI/UX." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7132081) Marat K. software engineer > "The pricing structure is not enough clear." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) FP Francisco P. Director > "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819) VS Viplab S. Business Development > "Our refund request was not in our favour entirely." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) SS Sandeep S. Sr Manager > "CallHippo proved to be a useful tool for enhancing communication workflows and supporting business growth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SA SHAIKH A. OPERATIONS ANALYST > "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868) LI LESTER I. SDR > "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257) TD Tim D. CEO > "Cancelled without ever using the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) HL Helen L. Customer Support > "helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136823) Hitesh A. Director of Sales > "The mobile app is a little buggy." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116) PP Parth P. Associate > "The call quality is reliable, the interface is user-friendly, and the setup process is smooth." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7150972) SD Stephen D. Consultant > "The service has been extremely unreliable." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7161412) LG Laxman G. Sales Lead > "This would ensure much faster resolutions for users." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) SW Sahil W. Owner > "When something happens or they block you it's hard to reach their customer service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588) AN Asela N. Head of Delivery > "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) YB Yogita B. Presales > "sometimes it hangs, stops working, and it disrupts workflow" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324) VS Van S. Founder > "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) KB Karl B. Virtual Assistant > "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) Bradley Grant B. CEO > "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) BD Babita D. HR Executive > "More often texting gets impacted due to slow connectivity" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689) VS Viplab S. Business Development > "Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) VS Van S. Founder > "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) VL Vikram L. Cloud consultant > "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising thereon." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767) BS Bill S. Lead Marketer > "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time we are not..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621) RV Ravi V. Management consultant > "CallHippo excels in providing a comprehensive set of features designed to streamline business communication." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270) TD Tim D. CEO > "One of the worst SaaS experiences in 10 years." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7163083) VS Van S. Founder > "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) FT Fabrice T. DevOps Engineer > "I have to refresh my login on the website/app a bit too often" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509) AC Aryan C. Operations Manager > "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) HB Helene B. Owner > "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit something else,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611) GDS Gagan Deep S. Growth Partner > "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are prompt and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155) SA Shamim A. Owner > "Not able to pay using UPI /CC." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630) VK Vijetha K. Operations Analyst > "To dial a number and to make a call It is very easier compare to other Application." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365) AP Alberto P. Reservations Manager > "I cant get in contact with them." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734) VB Vanessa B. Business Advisor > "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077) AD Ayomide D. Business Development Associate > "I do not like that I can’t send text messages easily." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012) KB Karl B. Virtual Assistant > "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) SM Sehar M. CSM > "It hangs up a lot of times, screen freeze" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622) VS Viplab S. Business Development > "Overall experience of interacting with the CallHippo support team regarding a refund request was great." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573) ZQ Ziya Q. None > "the billing part which i don't understand how it works." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662) AD Ankush D. Systeam Adminstrator > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651) Ron R. Legal Counsel > "Very disappointing experience with CallHippo." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) SS Sandeep S. Sr Manager > "What I liked most about CallHippo was its user-friendly interface and ease of setup." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7174502) SS Saurabh S. Founders Office > "I couldn't find any issues per se." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349) Bradley Grant B. CEO > "The product is great so when there is good service as well then it is a bonus." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) JJ Joseph J. Director > "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant call back..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591) SkM Shahistha khanum M. pre-sales associate > "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121) DN Daniel N. owner > "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182) Marat K. software engineer > "I really like the prices and opportunities, hope guys will develop it further." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) AN Asela N. Head of Delivery > "Overall, it's an average service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) LL Les L. Engineer > "I appreciate how efficiently it allows us to stay connected and coordinate across different regions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) AT Akshay T. Business Development Manager > "Also, they didn't reply to the emails which wasted our many days." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555) RT Rian T. Technology Solution Architect > "The setup was straightforward, and the features provided are very effective for my business communication needs." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372) BB Bilal B. CEO > "Customer service is too slow, Like they reply so late" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912) Divy P. CEO and Founder > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056) EM Erica M. CEO > "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc..." [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148) RP Rohit P. Lead Generation Manager > "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116) BP Bharat P. Founder > "suddenly deleted my number without any information" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816) Marat K. software engineer > "I like the support of the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) SO Sam O. Director > "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874) AC Aryan C. Operations Manager > "It has a great User interface, and the voice quality of the call is great" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) NN Nancy N. Owner > "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696) MR Mridul R. Design Engineer > "It was a great experience including signup process, support service, port number from skype." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252) AP Ashish P. Co founder > "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the credits..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014) EG Elliott G. Owner > "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792) KK Khushboo K. CEO > "Some of the features are difficult to implement." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337) [View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is exceptional,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) SF Sophia F. Head of Operations > "We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2357289) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) VS Victor S. Customer service developer > "This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) IL Iliana L. Head of Operations > "Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AS Albert S. marketing manager > "I like mostly the international set up with available number globally." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) SK Shaheryar K. Chief Technical Officer > "The integration features with CRM systems like Hubspot aren't perfect." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367785) IL Iliana L. Head of Operations > "I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) PK Petros K. Head of Client Services > "When a user locks his PC system does not show him as unavailable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2354927) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) MG Matyas G. Operations manager > "We had trouble finding and setting up the Android phone app in the Play store." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367865) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) VS Victor S. Customer service developer > "The customer service was sometimes slow to respond or did not have answers for my questions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) VS Victor S. Customer service developer > "We are able to better document our communication with customers in HubSpot. " [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AS Albert S. marketing manager > "what impress me most is the excellent customer service." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) MG Matyas G. Operations manager > "Setting up is very easy, you can start making calls in minutes if you don't need to set up additional phone numbers." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367865) VR Verified Reviewer Managing Director > "We have waited more than two months for them to port our number and they failed!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2388312) MR Myriam R. Sales Manager > "It really helps to keep a good relationship with clients from anywhere, as if I was at the office." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2358253) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) ## User interface [CallHippo](https://www.capterra.com/p/159578/CallHippo/) 4.39 (687) 4.42 (269) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CallHippo 28/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/159578/CallHippo/#features) CloudTalk Top features 39/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) ### Recognition CallHippo is recognized as a top-rated tool in 2 Capterra Shortlist reports CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CallHippo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallHippo - By CallHippo - Located in United States - Founded in 2016 CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 ## 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