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Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth
BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos
Its reliability and ease of use make it an excellent tool for any organization looking to improve communication systems.
At times, I feel bad for the impatient responses that I have left CallHippo because I have had to wait for a full week to get back to them.
Easy to use, user friendly and most importantly customer support is awesome , had a disussion with Naren & Nidhi and they assured me on the information which i needed the most.
Unable to receive SMS from Banks and some other organizations those restricted the virtual number.
I appreciate the help that their manager gives and while I was paying for CallHippo, I felt that their manager was trying the best they could to deliver the message across the team.
I suggest do not client using call hippo, They gets irritated with poor call qualtity.
I'm not using a lot of the great features CallHippo has to offer but it's really easy to use, it's a reliable service and definitely with the best customer support.
Fraud never try this platform. Your card will be charged for $700.
There is a lot of useful reporting which could assist the management make better decisions. Overall I would recommend this software for Quality purposes within a company.
As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.
I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents.
Some of the requested reports are coming out with a slight delay in time.
On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.
No need to recreate templates or sheets for new months or Agents. Can be used on a tablet for side by side coaching.
Ahsin Y.: I am Ahsin. I am working as a CEO at Web Smarts. We are using CallHippo for our clients reaching out. So I would rate CallHippo five out of five. Our company size is four person. We are using CallHippo to reach our new clients, providing support to our existing clients, solving their problems. It is a good option to reach clients using CallHippo. CallHippo support is very good. Their interface of website and the application are very good, really great. So I am loving their packages. They're affordable for every startup or new businesses. Sometimes we try to call our clients. But it cuts out. I don't know the reason. But this is a drawback about CallHippo. But overall it's great.
Prioritize real-user-identified key features according to your needs to find your best fit.
CallHippo
Top FeaturesScorebuddy
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