# Compare Mailgun vs SendGrid 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Mailgun and SendGrid based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/159630-204113/Mailgun-vs-SendGrid

---

# Mailgun vs SendGrid Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MailgunSendGrid2/4 selected

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[4.3 (196)](https://www.capterra.com/p/159630/Mailgun/reviews/)

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[4.2 (751)](https://www.capterra.com/p/204113/SendGrid/reviews/)

[## Mailgun](https://www.capterra.com/p/159630/Mailgun/)[4.3 (196)](https://www.capterra.com/p/159630/Mailgun/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [196 reviews](#user-reviews)

Positive

169

Neutral

10

Negative

17

[## SendGrid](https://www.capterra.com/p/204113/SendGrid/)[4.2 (751)](https://www.capterra.com/p/204113/SendGrid/reviews/)

Starting Price

$15.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [751 reviews](#user-reviews)

Positive

619

Neutral

55

Negative

77

What’s your intended use case?

## Summary

* * *

Features in Transactional Email Software

12 / 40

Best performer

32 / 40

Only SendGrid

-   Alerts/Notifications
-   Campaign Analytics
-   Campaign Scheduling

User satisfaction

User satisfaction

4.3

User reviews[196](https://www.capterra.com/p/159630/Mailgun/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.2

User reviews[751](https://www.capterra.com/p/204113/SendGrid/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.0

Customer support

3.7

Price starts from

Price starts from

$15Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$15Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Mailgun is used by developers, tech companies, marketers, fintech organizations, healthcare providers, and enterprise senders.

Best for

SendGrid serves everyone from independent developers to enterprise level corporations, marketers, high-volume senders, enterprises, eCommerce businesses, and startups.

## User reviews

Pros & cons

GP

Gilbert P.

DevOPS

> "Flexible Domain & Account Management: You can add multiple sending domains, set up sub‑domains for separate projects, and..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043747)

AP

Alan P.

Software Engineer

> "Does not support multiple sub accounts with separate billing and separate payment methods."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7028409)

GP

Gilbert P.

DevOPS

> "Mailgun excels as an enterprise‑grade email delivery platform. If your team is comfortable with APIs and you need granular..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043747)

FoM

François M.

CEO

> "After years of using Mailgun for legitimate transactional emails only, they suddenly disabled my account without warning..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7000117)

AA

Ayodeji A.

Engineer

> "It isn’t over-designed for marketing campaigns, but it does what it promises: your emails get sent, you can monitor them,..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7035711)

GP

Gilbert P.

DevOPS

> "However, for small businesses or teams without dedicated developers, the learning curve and pricing model can feel restrictive."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043747)

GP

Gilbert P.

DevOPS

> "Robust API & Documentation: The RESTful endpoints are well‑structured and the SDKs (Python, Ruby, Node.js, etc.) make..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043747)

TT

Tommy T.

CTO

> "Some advanced features sit behind higher-priced tiers, and pricing for dedicated IPs or email validation can be confusing."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7009686)

PM

Pablo M.

Qa engineer

> "The interface is intuitive, and the email tracking and validation features make testing and troubleshooting very..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7027178)

VL

Valics L.

CEO

> "Yahoo delivery going to spam, even if I have all green in Mailgun."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7027281)

GF

Gary F.

CEO

> "Getting started is relatively easy, you have to setup what you have for this type of service, There are guides to accomplish..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7032967)

AA

Ayodeji A.

Engineer

> "Additionally, some advanced settings may not be beginner-friendly, and you may require technical assistance."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7035711)

PM

Pablo M.

Qa engineer

> "It’s a great tool for QA work and for ensuring that emails are being sent and received correctly."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7027178)

FM

Fabrizio M.

Technical Support Engineer

> "Some users complain that we had to use other tools to manage marketing campaigns."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6790434)

BV

Brian V.

Managing Partner

> "In a world where it is becoming increasingly difficult to have business email arrive in someone's inbox, Mailgun has been a..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6829717)

TB

Tom B.

Head of Customer Experience and Digital

> "Can be clunky in reviewing what has been sent."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6784890)

KW

Ketmanto W.

Application Support Engineer

> "I appreciate its simplicity, reliable delivery, and strong inbox placement, which ensures excellent email results."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7044070)

FoM

François M.

CEO

> "Support was extremely slow making Mailgun completely unreliable for any business."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7000117)

NH

Neil H.

Developer

> "It was very easy to integrate with my online platform (Django / HTMX stack), and provided a dashboard for checking problems as..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7010118)

MH

Marcus H.

CEO

> "Additionally, the service region selection defaults back to the US, which I always forget to change."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6640184)

LD

Letha D.

Chief Product Officer

> "Mailgun is working seamlessly with my custom portals business."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7056530)

NV

Niels V.

CEO

> "After logging in, there was an error that says 'account disabled' with no further information."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6575181)

MH

Marcus H.

CEO

> "Features like email tracking, analytics, and solid deliverability are included, which is often more than enough for smaller..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6640184)

MB

Morgan B.

Director of Operations

> "Visually it's not as easy to edit as other tools on the market."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6762841)

MB

Martin B.

Co-Founder

> "We were able to deliver tens of thousands of mails with a solid deliverability and extremely high open rates (mostly thanks to..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6500507)

GB

Goma B.

Instructor

> "The service charges based on the number of emails sent, which can be costly for businesses that send a high volume of emails."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4770231)

TT

Tommy T.

CTO

> "The API and SDKs are straightforward, webhooks are reliable, logs are clear, and deliverability is strong."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7009686)

VR

Verified Reviewer

Web Developer

> "Premium features of this are costly and it require technical setup"

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6666981)

TT

Tommy T.

CTO

> "The dashboard, event logs, and automatic retries make troubleshooting simple."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7009686)

AK

Andreas K.

Founder/Owner

> "logs can not be exported- bad UI for mobile admin access- sometime uses burnt-out IP addresses"

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___5044223)

MH

Marcus H.

CEO

> "I also love how well Mailgun handles what it promises—emails are delivered quickly and consistently, which is crucial for..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6640184)

Catalin P.

Full-stack Developer

> "Unfortunately, I can't because the Ghost blogging platform only works with Mailgun for sending bulk emails."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6042304)

VL

Valics L.

CEO

> "The service is reliable and support responds quickly when needed."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7027281)

SF

Simon F.

Arborist

> "Can be complicated if you’re not technical"

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6691713)

MH

Marcus H.

CEO

> "Setting it up is straightforward, and once configured, it takes care of email delivery without needing constant attention or..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6640184)

Catalin P.

Full-stack Developer

> "However, my account is limited and can only send email to 9 recipients per email."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6042304)

MB

Morgan B.

Director of Operations

> "Overall I am pleased with mailgun and the role it plays in our automation and customer journey."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6762841)

Arkadiusz K.

IT Project Manager

> "Very basic interface and limited options compare to competition."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6056408)

HJ

Henrik J.

Founder, Developer, Systemadministrator

> "Keep it simple going forward, as you have thus far, and you have one guaranteed customer at least."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043752)

JP

Justin P.

Owner

> "Setup was not clear and no documents to support DNS issues."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6060761)

VR

Verified Reviewer

Senior software developer

> "Mailgun is a strong choice for businesses needing reliable, scalable transactional email services."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6658470)

JM

Jessica M.

IT Manager and Client Success Partner

> "I am unable to give a thorough opinion on the advantages and disadvantages of using the software or its user interface."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4756805)

TT

Tommy T.

CTO

> "Integration, testing, and scaling are painless."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7009686)

JM

John M.

Software Engineer

> "Email delivery was a major problem for some of our customers who were hosted with well-known shared hosting providers like..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4473048)

PM

Pablo M.

Qa engineer

> "Its user-friendly interface was very helpful to me."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7027178)

Nujan S.

Managing Director

> "Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3840191)

SB

Steve B.

CTO

> "Very detailed searchable logs available for each domain."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6652003)

VR

Verified Reviewer

Owner

> "I got my account temporarily disabled."

[See full review](https://www.capterra.com/p/159630/Mailgun/#GetApp___5006107)

KM

Konstantinos M.

Fullstack web developer

> "It’s ever easy to setup and good pricing."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7075463)

VR

Verified Reviewer

Owner

> "I haven't received any explanation, there was no warning before starting to use the app."

[See full review](https://www.capterra.com/p/159630/Mailgun/#GetApp___5006107)

HJ

Henrik J.

Founder, Developer, Systemadministrator

> "Support has been superb thus far, those few occasions needed."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7043752)

CD

Clement D.

ceo

> "This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3722248)

CJ

Christoffer J.

Developer

> "The api is quick to respond, easy to use."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___7044312)

CD

Clement D.

ceo

> "Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3722248)

BV

Brian V.

Managing Partner

> "It is fairly easy to set up if you have experience with DNS, and pretty good instruction if you are not. "

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6829717)

Cristian F.

Manager

> "Maybe I got impatient and switched too quickly."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4722927)

VR

Verified Reviewer

Marketing and Digital Projects

> "A powerful tool, handles our emails without any issues, and constantly becoming more powerful."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6727920)

Catalin P.

Full-stack Developer

> "Horrible."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6042304)

AK

Andreas K.

Founder/Owner

> "Also, when we experienced difficulties and reached out to the support, we've been amazed about their qualified response that..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___5044223)

Giuseppe N.

software engineer manager

> "Exceeded the threshold of the free tier, i think is more expensive compared other services."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3496266)

MH

Mohammad H.

Inbound marketing specialist

> "It is a decent experience; it meets basic email needs effectively."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6636244)

RP

Ricardo P.

manager

> "So if someone is using Mailgun abusively and is using the same IP to send emails you may get some problems. "

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2815545)

SF

Simon F.

Arborist

> "We’ve found it straightforward to implement and it sends emails successfully."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6691713)

AK

Avi K.

Ceo

> "Each time they decided something was off they froze the whole account and had an unreasonable amount of steps to take."

[See full review](https://www.capterra.com/p/159630/Mailgun/#GetApp___3302105)

VP

Vikas P.

Director

> "If you know your way around DNS records, Mailgun is remarkably easy to set up and just works!"

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6740015)

VR

Verified Reviewer

Software Developer

> "Downtimes and deliverability issues can be daunting."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3201867)

MH

Marcus H.

CEO

> "It’s refreshing to see such a feature-rich offering without having to upgrade right away."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6640184)

AA

Andrea A.

designer

> "I have tried to test it but without the possibility to see how the functionalities work I dismiss it."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___3327872)

VR

Verified Reviewer

Senior software developer

> "Deliverability: Very good email deliverability rates."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6658470)

VR

Verified Reviewer

Founder

> "The UI is very heavy and confusing to use."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2900114)

JM

John M.

Software Engineer

> "Sending an email to someone takes no time at all, and you can even set up a queue for thousands of messages. If you need to..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4473048)

JT

Jonathan T.

Magician

> "Most of my gripes are simply due to lack of understanding - a lot of the software was quite technical in nature and over my..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2582342)

SS

Stuart S.

Owner

> "The deliverability of the email is amazing"

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___6653139)

VR

Verified Reviewer

IT Specialist

> "The interface runs a bit slow and buggy at times (like viewing logs)."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2342085)

Efezino U.

Managing Director & Software Developer

> "Mailgun offers a range of advanced features, including tracking and analytics, email validation, and integration with other..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4333026)

VR

Verified Reviewer

Director

> "Unreliable."

[See full review](https://www.capterra.com/p/159630/Mailgun/#GetApp___3076997)

Chandan M.

Marketing Manager

> "Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email..."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4616366)

VE

Vendel E.

developer

> "They suddenly and mistakely suspended one of my domain and took ages to get it back."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2298148)

GB

Goma B.

Instructor

> "It also offers an API that integrates seamlessly with different software applications."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___4770231)

KP

Katherine P.

Founder

> "The user interface is also not convenient."

[See full review](https://www.capterra.com/p/159630/Mailgun/#Capterra___2403990)

[View Reviews](https://www.capterra.com/p/159630/Mailgun/reviews/)

AH

Amir H.

E-Commerce Manager

> "Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7109131)

SB

Sevval B.

Artist

> "Sometimes I have to double-save when editing dynamic templates, which can be a bit annoying."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6813299)

DS

Darren S.

Product Owner

> "Via well documented APIs, nice reporting, and a generous free tier, getting started and maintaining flow is painless and easy."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7113185)

John W.

CEO

> "The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature."

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___6770138)

RP

Raxit P.

Programmer Analyst

> "Excellent detailed insights with filter options to track emails/SMS to customers and comprehensive Analytic features like delivery..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6752986)

John W.

CEO

> "Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___6770138)

MS

Michelle S.

Developer

> "They provide a lot of pre-made templates and designs that are modern and perfect for our marketing team."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6825957)

AH

Amir H.

E-Commerce Manager

> "It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7109131)

BT

Bill T.

Developer

> "As a result, we can use SendGrid with many sites to improve email deliverability within Wordpress for free, and it's still affordable..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6241551)

YG

You G.

IT Intern

> "I used it to try and set-up my own email server essentially, but managing an email server was harder than I expected"

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6617249)

Babatunde O.

SEO Marketer

> "SMTP was faily easy to set up anf sendgrid provided API to connect email function to my wordpress sites without stress."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6789371)

TH

Tyler H.

CEO

> "We've used SendGrid for nearly 3 years now, and out of nowhere, this weekend they suspended our services claiming our account was..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6641417)

MS

Michelle S.

Developer

> "SendGrid allows an interface for non-technical people at my company."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6825957)

VR

Verified Reviewer

CEO

> "Terrible service, it worked in testing mode, and so I purchased their subscription, after I deployed my website to product env, it..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4988981)

JK

Justin K.

Owner

> "The ability to format emails and build automations was straightforward for our simple use case."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6865606)

John W.

CEO

> "Yes, you read that right: log in to an account from which I was explicitly locked out. "

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___6770138)

RP

Raxit P.

Programmer Analyst

> "it has some very useful features like open rates and unique customers to track progress of the campaigns."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6752986)

JM

Justin M.

Contractor

> "Had they told me I could have upgraded in time, instead i lost a bunch of customers because of it."

[See full review](https://www.capterra.com/p/204113/SendGrid/#SoftwareAdvice___6881515)

Babatunde O.

SEO Marketer

> "Its very easy to set up email funnels with sendgrid plus the inbox delivery high and spam rate is low."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6789371)

John W.

CEO

> "Too busy to care about their customers or even pretend to provide support. "

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___6770138)

MW

Madeleine W.

Web Designer

> "After connecting SendGrid to my WordPress installation the notification emails for my web forms send without any issue."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6251134)

FO

Fernando O.

Admin

> "It took SendGrid support 3 day to get back to me."

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___7001390)

VR

Verified Reviewer

Board Member

> "I like that the pricing is determined by the number of emails you send, which works out free for small organizations."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6557057)

ID

Irina D.

CTO

> "The design template library versioning can be confusing"

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6631848)

Ava T.

Marketing Operations Analyst

> "The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4740514)

TH

Tyler H.

CEO

> "This unexpected and unwarranted outage impacted our clients and operations."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6641417)

AN

Anouar N.

Marketing Online in Youtube All Social Media

> "It gives free trial packages for life, 100 emails per day, and it has an SMTP feature that can be linked with a programEmails can be..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4754606)

MH

Mohammad H.

Inbound marketing specialist

> "Support and UI are frustratingly poor and not friendly"

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6636245)

VR

Verified Reviewer

New Business Account Manager

> "It provides free trial packages for life, 100 emails every day, and an SMTP feature that can be linked with a program."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4846909)

BH

Ben H.

Head Honcho

> "At the time of my use it was lacking some features like detailed list segmentation / tagging of contact."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5021613)

DS

Davide S.

Content Creator

> "I really like the ease of use, for various projects I have found it easy to implement for sending emails to confirm the user."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6805196)

GA

Gideon A.

Frontend Developer

> "The customer is weird, they didn't approve my account for whatever reason, no explanation, I sent mail and still no explanation, they..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5070060)

AH

Ahliman H.

Full-Stack Developer

> "SendGrid is a reliable option, like other providers, when looking for a free or paid SMTP service."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6599078)

ND

Nik D.

Director

> "After years of spending thousands of dollars a month we are suddenly and without warning, "temporarily" blocked from sending emails..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5092970)

PT

Paul T.

The Bank Agency Ltd

> "Integrated directly (and was recommended) by Replit for a vibe coded project."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7005960)

Russell J.

CEO

> "SendGrid is the worst vendor in our tech stack, stay away"

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6737255)

KM

Karl M.

EVP

> "The core functionalities work as expected and have delivered measurable results for our marketing team. "

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6729343)

PK

Pranjal K.

Co founder

> "Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___3965453)

VR

Verified Reviewer

Director of Marketing

> "I love that it integrates with our Salon booking system - Envision."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6234054)

FO

Fernando O.

Admin

> "Terrible customer support. "

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___7001390)

Damien B.

Creative Director

> "We just really used it to connect it for GrooveMail users."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6529235)

Marco S.

IT Administrator

> "The bad thing is that the IP must be changed so that the mails are not classified as spam and reach their recipients, there are..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___3856012)

MH

Mohammad H.

Inbound marketing specialist

> "Scalable email delivery for larger campaigns."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6636245)

Vance W.

Digital Marketing Head

> "SendGrid always has issues with delivering emails to Yahoo, Outlook, Hotmail, MSN, etc., so that's always a pain."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4861661)

VR

Verified Reviewer

Senior software developer

> "It provides a lot email customization."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6645642)

AP

Ashley P.

Assistant to Founder

> "Right now that is not possible and it along with the elements, must be configured in the designer within the platform."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5076926)

VR

Verified Reviewer

Lead Engineer

> "Sending email without getting inside spam is best thing."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6691951)

Jennifer W.

Human Resources Generalist

> "There is no consistency in the percentages of emails opened or clicked."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5031340)

DS

Darren S.

Product Owner

> "It is easy to set up and use."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7113185)

EE

Eduardo E.

PM

> "Templates become hard to manage when using various locales/languages."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4895127)

AS

Antonella S.

Owner

> "it has a free plan and no credit card required"

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6670304)

KS

Kate S.

content

> "The newsletter editor is a bit fickly, and how they bill for contacts isn't super clear."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4872136)

LT

Lucia T.

Customer Experience Manager

> "It handles email marketing really well and SendGrid has all we need."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6483257)

VR

Verified Reviewer

Owner

> "However, that was limiting for me and it didn't make it worth to invest my time in learning it, especially considering that the cost..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4775348)

PT

Paul T.

The Bank Agency Ltd

> "A really complete product but with a super simple interface."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___7005960)

VR

Verified Reviewer

Founder

> "Our Email/domain strength started decreasing and emails started to land in spam for which we tried various methods but on changing..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___3689149)

FD

Fernando D.

CTO and General Manager

> "The API is very well documented and the email marketing features can easily be used by non-developers without writing a single line..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6021884)

VR

Verified Reviewer

Executive Director

> "After using it for more than a year, we still have to resort to manually paying our invoices every month and type in our credit card..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4590233)

CP

Charlie P.

Director

> "We've never had an issue with our SendGrid e-mail service, and has been incredibly reliable."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6568344)

ND

Nik D.

Director

> "Hours of no communication on their support ticket that suspended our account."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5092970)

KM

Karl M.

EVP

> "We used their email marketing tool for over 5 years and have found their solution to be reliable. "

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6729343)

GJ

Gustavo J.

Marketing Manager

> "I had several problems in sending due to differences in the database."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6184244)

KM

Karl M.

EVP

> "Their customer support has been decent and met the SLA's stated on our contract."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6729343)

Ben U.

Marketing Automation

> "The support seems to be slow to respond at times and/or not very effective."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6113697)

Jennifer W.

Human Resources Generalist

> "Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5031340)

Danny M.

Marketing Manager

> "It made it hard to determine which campaigns were actually successful."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6220669)

JA

Joe A.

COO

> "As long as you don't have an issue and need CS their tech works great and have a good value proposition. When I can find another..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#GetApp___5050178)

Danny M.

Marketing Manager

> "After SendGrid was acquired by Twilio, we saw a downgrade in service."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6220669)

CP

Charlie P.

Director

> "Really easy to setup and integrate into our existing application and user flow."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6568344)

ML

Marco L.

CTO

> "Too expensive compared to similar software, especially regarding email marketing."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4764670)

AP

Ashley P.

Assistant to Founder

> "We primarily utilize SendGrid to send SingleSend marketing emails and have been able to do so with great success."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5076926)

MC

Mohamed C.

Lecturer

> "Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4435202)

SG

Sammy G.

Product Designer

> "Sendgrid is a very reliable tool and has all the functionalities needed."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6234202)

BM

Brandon M.

CMO

> "Appalling service, I genuinely have no idea how these people even have customers to begin with if one can't even sign up...."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___5001707)

OC

Olivia C.

CEO

> "SendGrid is straightforward and does what we need it to do for an affordable price."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___6309379)

PK

Pranjal K.

Co founder

> "Campaign automation, segmentation of contact lists are severe drawbacks of this application."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___3965453)

VR

Verified Reviewer

New Business Account Manager

> "The API is cost-effective due to its low operating expenses and lack of application development requirements."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4846909)

VR

Verified Reviewer

Social Media Marketing Intern

> "Also, the API is a bit confusing to set up."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4834940)

IC

Isha C.

Content Head

> "Customizable market emails with an editor that works using drag and drop.- Better email delivery than other platforms as it has..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4627483)

VR

Verified Reviewer

Software Developer

> "The documentation can be a bit lacking sometimes, often you need to rely on third party information, which isn't inherently bad, we..."

[See full review](https://www.capterra.com/p/204113/SendGrid/#Capterra___4579208)

[View Reviews](https://www.capterra.com/p/204113/SendGrid/reviews/)

## User interface

4.35 (196)

4.19 (751)

### Features

Mailgun

12/40

-   A/B Testing
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Campaign Analytics
-   Campaign Scheduling
-   Click Tracking
-   Contact Database
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Drag & Drop
-   Drip Campaigns
-   Dynamic Content
-   Email Distribution
-   Email Management
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Event Triggered Actions
-   Generative AI
-   Geolocation
-   List Management
-   Message Personalization
-   Mobile Access
-   Real-Time Data
-   Reporting/Analytics
-   Simple Mail Transfer Protocol (SMTP)
-   SMS Messaging
-   Subscription Management
-   Template Management
-   Third-Party Integrations
-   Unsubscribe Database
-   Workflow Management
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/159630/Mailgun/#features)

SendGrid

Top features

32/40

-   A/B Testing
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Campaign Analytics
-   Campaign Scheduling
-   Click Tracking
-   Contact Database
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Drag & Drop
-   Drip Campaigns
-   Dynamic Content
-   Email Distribution
-   Email Management
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Event Triggered Actions
-   Generative AI
-   Geolocation
-   List Management
-   Message Personalization
-   Mobile Access
-   Real-Time Data
-   Reporting/Analytics
-   Simple Mail Transfer Protocol (SMTP)
-   SMS Messaging
-   Subscription Management
-   Template Management
-   Third-Party Integrations
-   Unsubscribe Database
-   Workflow Management
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/204113/SendGrid/#features)

### Recognition

No recognitions have been awarded to Mailgun

No recognitions have been awarded to SendGrid

### Deployment & support

Mailgun

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SendGrid

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Mailgun

-   By Sinch
-   Located in Belgium
-   Founded in

SendGrid

-   By Twilio
-   Located in United States
-   Founded in 2008

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