# Compare Formilla.com vs Chatbase 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Formilla.com and Chatbase based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159670-10012414/Formilla-com-vs-Chatbase --- # Formilla.com vs Chatbase Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Formilla.comChatbase2/4 selected [Formilla.com](https://www.capterra.com/p/159670/Formilla-com/)[4.8 (29)](https://www.capterra.com/p/159670/Formilla-com/reviews/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) [## Formilla.com](https://www.capterra.com/p/159670/Formilla-com/)[4.8 (29)](https://www.capterra.com/p/159670/Formilla-com/reviews/) Starting Price $24.99/month Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment Based on [29 reviews](#user-reviews) Positive 29 Neutral 0 Negative 0 [## Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting Price $19.00/month Value-for-Money 4.3 Functionality 3.9 Ease of Use 4.6 Customer Service 3.8 Reviews Sentiment Based on [73 reviews](#user-reviews) Positive 62 Neutral 9 Negative 2 ## Not a match? 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Best for Not provided by vendor ## User reviews Pros & cons Not enough reviews TM Takfarinas M. Dr > "Now, the bot is helping us answer specific questions for our community and even generate some code (not always..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022373) MN Michael N. Founder > "Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MN Michael N. Founder > "That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) SR Shaun R. Business Development > "I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033595) MA Morne A. General Manager > "Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033612) AN Ankit N. Lead product manager > "I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022119) TM Takfarinas M. Dr > "We have integrated this tool within our Brainstorm website, and on the user forum, we trained the bot on hundreds..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022373) IG Ivar G. Manager > "I use it for knowledge base chatbot and I can't get it to answer new questions correctly that haven't been..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015378) TT Thomas T. Product Director > "Overall, I think it's a decent option for companies who have a lot of valuable content and looking for way to..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027542) MK Martin K. Experience Director > "Despite the base prompt there have been cases in which information was retrieved or shared outside of the..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023270) JW Jim W. Operations Manager > "I love how quickly I was able to provide it information and then be able to have an intelligent conversation..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022071) TC Tom C. Director of Support > "For example, its not readily apparent where lead email addresses are stored." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022157) MA Morne A. General Manager > "Being able to tailor make a chatbot that shares relevant info about our business." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033612) VR Verified Reviewer DPM > "Its not really don't like but im still learning how to prompt ChatGpt (therefore chatbase) to provide the most..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015149) MN Michael N. Founder > "Very exciting integrations and developments planned in the roadmap which will make this an incredible service." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MD Martin D. CEO > "Support and documentation are missing or a bit short." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5030688) SR Shaun R. Business Development > "Chatbase is a game-changer for our businesses looking to improve customer engagement." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033595) VR Verified Reviewer Director IT > "The limits on conversations/tokens becomes a roadblock." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5084081) AN Ankit N. Lead product manager > "Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022119) MM Michał M. CEO > "AI mistake and quality of response is still a little bit too low." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022149) Alberto C. Head of Marketing > "Truly one of the best options on the market for creating chat-bots with AI." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014674) MN Michael N. Founder > "The Chatbase team is trying but doesn’t respond to most users questions in the community forum. " [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MB Mercy B. Content Manager > "It would be great if your FAQ page was slightly more detailed." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) SP Saurabh P. Chief Architect > "Worst experience, crapy software, in responsive customer service and unethical policies." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___6189656) PB Paul B. Owner > "Absolutely superb, it has enabled me to build the first working bot in my sector." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015939) BS Brian S. Owner > "Not as good with trip planning as compared to reading uploads" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014684) PM Phil M. President > "Easy setup and simple interface makes it for the beginner setups." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015213) HD Heather D. Owner > "This is a challenge when trying to communicate with leads." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033738) MU Murat U. CEO > "You can adjust the automatic answers and it’s getting better everyday" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014884) SD Sean D. CIO > "Lack of Security documentation." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022665) NH Nahid H. Founder > "Decent pricing and features like customization make it worth it" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015345) JA Jin A. Digital Marketing > "Lack of customization." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015121) BB Barrie B. Manager > "The Chatbot replies were fast, with very little waiting time." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023127) SD Sean D. CIO > "Customer support can be a little unresponsive" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022665) MB Mercy B. Content Manager > "So far, Chatbase has seemed like the best option for us." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) IA Isaiah A. IT Solutions Specialist > "I'm not a fan of how the bot can be imprecise at times." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014613) MB Mercy B. Content Manager > "I have no background in AI / chatbots and I picked it up very quickly." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) EH Erik H. Director of Marketing > "No customer support." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027764) CJ Cody J. Principal > "Chatbase is very easy to integrate into websites." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014694) RH Rik H. \- > "Don't expect service or support anytime soon." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5028553) BB Barrie B. Manager > "We found it to be a successful project, and Chatbase was a great platform to have settled on." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023127) MD Martin D. CEO > "all the work is lost." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5030688) MB Mercy B. Content Manager > "Your customer support team are great too." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) EH Erik H. Director of Marketing > "Just terrible customer experience." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027764) [View Reviews](https://www.capterra.com/p/10012414/Chatbase/reviews/) ## User interface [Formilla.com](https://www.capterra.com/p/159670/Formilla-com/) 4.79 (29) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) 4.26 (73) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Formilla.com Top features 13/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/159670/Formilla-com/#features) Chatbase 4/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/10012414/Chatbase/#features) ### Recognition No recognitions have been awarded to Formilla.com No recognitions have been awarded to Chatbase ### Deployment & support Formilla.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Chatbase Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Formilla.com - By Formilla.com - Located in United States - Founded in 2010 Chatbase - By Chatbase.co - Located in Canada - Founded in ## Popular Comparisons [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.26 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $19/month Price $0/month 3.9 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-10012414/Tidio-Chat-vs-Chatbase) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.26 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) vs [Botsonic](https://www.capterra.com/p/10016782/Botsonic/)[4.78 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) $19/month Price $16.67/month 3.9 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/10012414-10016782/Chatbase-vs-Botsonic) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.26 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) vs [Zipchat](https://www.capterra.com/p/10014211/Zipchat/)[4.85 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) $19/month Price $49/month 3.9 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/10012414-10014211/Chatbase-vs-Zipchat)