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Digital Agencies, Marketing Departments, Video Production, Creative Teams, Software Development, Product Teams, Financial Services, Management Consultants, Education, Manufacturing and construction.
IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.
Time Hero has a been a great tool to centralize all of our projects and keep our team on track. The customer service has been fantastic and someone is always available to help out right away.
No integration with iCal, although they tell me its on the way. As someone who runs his calendar on the Mac ecosystem this is an issues for me.
Most of this software has liked the clarity and simplicity of control at a very affordable price.
It's getting my team to follow the tasks that is hard.
Coming from other industry standard task management systems i love how timehero improves task management by avoiding task buildup and assigning risk values to my outstanding work.
It was sometimes difficult to find the tasks that I needed to find. I added a task and then had trouble finding that task in TimeHero.
I like being able to use time hero to schedule meetings when we have teams working in many different time zones because it has an easy to view feature that helps with scheduling.
I am sure it is user error, and something I need to learn. But, it would be helpful if it wouldn't let me set something up wrong in the first place.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Prioritize real-user-identified key features according to your needs to find your best fit.
TimeHero
CloudBlue PSA
Top FeaturesTimeHero
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CloudBlue PSA
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