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Higher-ed institutions looking for an all-in-one platform to engage their community virtually. Boost enrollment, alumni engagement, career services, and host unlimited virtual fairs & events.
One of the leading suppliers of mentoring platforms to membership organisations and professional bodies. Extensive client list includes public sector organisations, charities, education & corporations
Great team with a great product, innovative ideas, clever tech, and great user experience.
There was also missing functionality, such as a count (total number) of advisors after entering search criteria.
What most impresses me about Firsthand is the dedication the entire company has to help their clients solve solutions.
There were no specific features I felt were lacking.
Super tool, good feedback from users, who are extremely satisfied about using the tool.
It is difficult to navigate the search. Because terms are not customized, there is a big variation of search outputs.
We thought it would help our members see the value in a system like this. Above all, their customer support has been incredible, and we really appreciate their continued support of our efforts.
Can discourage users from using the tool as they mistakenly think there is no one that fits their interest area.
A brilliant platform that was set up with ease. Easy for administrator to run, great options for all participants and enables that flexibility for all in the support they require.
There are limitations to the data you can download about usage trends. The name search function is limited (unable to search full name).
The deployment process was positive and the ability to customise and brand the platform was important to me.
Clients sometimes find it difficult to navigate the platform from creating a profile to picking up messages.
This is an easy to use platform that guides both mentees and mentors through the process. The matching facility is effective and there are good reporting capabilities available.
We are not IT experts so to get their advise and feedback was invaluable. There were no features difficult to use or implement.
I enjoy working with PLD - all the team are great, but [SENSITIVE CONTENT] is incredibly helpful, responsive and professional at all times.
One feature that was missing was an in system video conferencing option. However, PLD have recently rolled this out and we look forward to releasing it to our membership.
Firsthand
PLD Mentoring Platform
Top FeaturesFirsthand
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PLD Mentoring Platform
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