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Aspect Workforce vs UKG Ready: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,815 reviews from Workforce Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Employee Scheduling
4.8
Clock In/Out
NA
Attendance Tracking
--
Timesheet Management
--
Payroll Management
NA
% Fit
High performer
Feature ratings
Employee Scheduling
4.6
Clock In/Out
4.5
Attendance Tracking
4.6
Timesheet Management
4.4
Payroll Management
4.5
User satisfaction
4.2
User reviews257
Ease of use
3.9
Functionality
4.1
Value for money
3.8
Customer support
3.9
4.2
User reviews933
Ease of use
4.0
Functionality
4.0
Value for money
4.0
Customer support
4.0
Price starts from
Not provided by vendor
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.

Designed for businesses with 200 or more employees, UKG is a multiple award winner leading cloud-based solution that provides skills tracking, performance management, shift swapping and much more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-8cc78b55-328b-4e9a-98e9-08da44f40610
Bernard G
Cloud Applications Consultant
4.0

Bernard: Hi, I'm Bernard contact center as a service consultant. And I rate the Alvaria Workforce Management a four out of five. For more information about Alvaria and its solutions click below. Before using Alvaria, a solution involving a customized homegrown solution with Microsoft dynamics was being used without the power of a true workforce engagement management solution. And so Alvaria was by far more appealing for a larger enterprise in general. Alvaria is the most logical solution for an aspect, a branded contact center, which is where this essentially originated from many years ago. It's very tightly integrated into the workflows. And as a result, you can create the workforce engagement models for voice and for email and for chats and other forms of communications in a contact center. And it works extremely well. Alvaria's solutions are really designed to be used by professionals with experience in the workforce engagement environment. And so if you are a professional, who's worked in the workforce management field and know the lingo and the overall metrics. It's very easy to get started. I would say that this is a solution that's really more geared to the more sophisticated, larger enterprises and for a mid-size type business it may not be the best solution for you. And there's some other alternatives that may be suited to a business that wants very basic requirements. For those evaluating a workforce engagement solution or workforce management solution. I would suggest that you work with a workforce management consultant who can assist you in setting up the overall workflow, logic and business goals for the actual configuration. For most mid-sized companies, you might want to look for solutions from NICE and from Verint and a few others, or Calabrio that are more geared to the more cost effective cloud-based mid-market solutions. However, the Alvaria solution definitely is one of the leaders and will meet your requirements, especially for the larger enterprises.

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John R
Corporate Director of Human Resources
5.0

John R.: My name is John. I'm a Corporate Director of Human Resources of a company called Colorvision. We have about 325 employees, and we are in the photo technology industry. And I would give UKG a rating of five out of five because it is a wonderful platform that has worked very seamlessly for our team. We were previously using Paycom, and the experience was that the support level really wasn't what we needed it to be. We had some people that were not as overly technically savvy, and it really just wasn't working from a support standpoint. So the RFP went out. We flipped over into UKG based on the selling of their support, which since we have contracted with them, has been exceeded within fulfillment. We went into UKG Ready for a couple of reasons. Number one was the experience we were having with our previous provider, Paycom, and the support that we were receiving. But second, it was based on the support that was being sold to us. The sales rep, great relationship that really kind of dug in to learn what it was we were looking for, what we wanted the system to do, and they really crafted the system and then especially the pricing around what was going to work for our business at that point in time. The implementation of UKG was amazing. Their support team handheld us throughout the entire process. When there were questions, we had resources that we could talk to, a number of people involved in the process, and it was just virtually seamless. Even moving from Paycom into UKG, the imports and where the data was getting stored and housed, it was just such a relatively simple process. Yes, there was a lot of work to do to get it set up, but it didn't really feel like work because UKG was so supportive and helpful throughout that process. My recommendation would be there's a lot of companies out there that are going to sell what I would call a pipe dream. They're going to sell the stars and the moon and probably land somewhere in the middle of an ocean with the fulfillment of that. And that has not at all been my experience with UKG. I've had some questions throughout our time with UKG, and I've actually reached out to some of the highest senior levels inside of UKG and gotten personal responses from people who would normally delegate that out to their assistants. They really live and practice what they call 'your partner for life' with their model, and I actually feel that. They are invested in our success and our use of the system and getting out of it what we need. And I would highly recommend anybody that is considering UKG, take that in mind, because they are absolutely delivering that. They are not selling a pipe dream. They are selling a reality.

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User interface
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1 Video
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1 Video
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Aspect Workforce

Top Features
38/43
  • Clock In/Out
  • Document Storage
  • Employee Onboarding
  • Payroll Management
  • Recruitment Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Compliance Management
  • Compliance Tracking
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Labor Forecasting
  • Mobile Access
  • Performance Management
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting/Analytics
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management
See All features
Hide Workforce Management Software Features -

UKG Ready

37/43
Show Workforce Management Software Features +

Aspect Workforce

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UKG Ready

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Aspect Workforce
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
UKG Ready
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Workforce
  • By Alvaria
  • Located in United States
  • Founded in 1973
UKG Ready
  • By UKG
  • Located in United States
  • Founded in 1977
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