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Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.
Mid Market and Enterprise Companies who require call center technology.
The ability to schedule and forecast real time great for our environment. Would like to see better forecasting model for omni-channel.
It is always loading or lagging and, combined with all of the drop downs and tabs, makes for a very frustrating experience even when trying to accomplish a simple task.
The agent dashboard is great. Agent experience is very nice, they enjoy the ability to see their schedules and flexibility to change their breaks.
Can be difficult to admin. Establishing new FG's and SG's or group allowances can be very confusing and is an overly complicated multi step process.
Easy use and the good performance, I'm happy to use the solution. Try this solution is make me feels more easy to staff our agents with a complex customers forcasts.
Sometimes my leave days are cancelled because system allows many people to overbook leave on same day.
Ability to schedule reports and download them later is a great feature. Ability to normalize for holidays is great.
The aplication sometimes has slow performance also this aplication has a problem, Automatic log outs.
This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork.
My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.
Audio quality is very good. Log in credentials easy to follow.
Customer service was worse than horrible. Always offshore call centers reading scripts.
The service is great, and the mobile app was best in class.
Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections.
It's a good & reliable platform with a wide range of offerings in a single roof.
What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.
Bernard: Hi, I'm Bernard contact center as a service consultant. And I rate the Alvaria Workforce Management a four out of five. For more information about Alvaria and its solutions click below. Before using Alvaria, a solution involving a customized homegrown solution with Microsoft dynamics was being used without the power of a true workforce engagement management solution. And so Alvaria was by far more appealing for a larger enterprise in general. Alvaria is the most logical solution for an aspect, a branded contact center, which is where this essentially originated from many years ago. It's very tightly integrated into the workflows. And as a result, you can create the workforce engagement models for voice and for email and for chats and other forms of communications in a contact center. And it works extremely well. Alvaria's solutions are really designed to be used by professionals with experience in the workforce engagement environment. And so if you are a professional, who's worked in the workforce management field and know the lingo and the overall metrics. It's very easy to get started. I would say that this is a solution that's really more geared to the more sophisticated, larger enterprises and for a mid-size type business it may not be the best solution for you. And there's some other alternatives that may be suited to a business that wants very basic requirements. For those evaluating a workforce engagement solution or workforce management solution. I would suggest that you work with a workforce management consultant who can assist you in setting up the overall workflow, logic and business goals for the actual configuration. For most mid-sized companies, you might want to look for solutions from NICE and from Verint and a few others, or Calabrio that are more geared to the more cost effective cloud-based mid-market solutions. However, the Alvaria solution definitely is one of the leaders and will meet your requirements, especially for the larger enterprises.
Aspect Workforce
Top Features8x8 Contact Center
Aspect Workforce
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8x8 Contact Center
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