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Vertex leverages a 40-year singular focus on tax technology to develop solutions and services to support business growth for companies of all sizes around the world.
SaaS, ecommerce, online marketplaces , and digital content creators.
The customer support and ease of use has been fantastic. I have had to call Vertex for support, for recommendations on doing things and for knowledge on the product.
There are sometimes outages, since we are using a cloud based product, and those do cause some orders to go through without the correct taxes being charged.
The customer service people are also exceptionally friendly and the Exchange provides a great opportunity to network with them and fellow colleagues.
Single point of failure. If any part of the connection to Vertex is down the ERP system is unable to complete jobs.
Vertex Cloud has a very easy to use and comprehensive user interface, a robust product mapping capability, and the ability to user test within the interface.
The only thing that we don't like is being charged a minimum fee if we do not use the software in any given month.
I like the ability to run reports and see all of my data so I can manage it myself, in addition to taking advantage of the reporting functionality.
Customer service is all by e-mail and it's poor.
That it was easy to implement to our online platform. And the customer service is outstanding.
When we have a business doing small transactions but with volume ($5 to $10), it is just insane as we will pay 1 to 2% of our income just for this service. And it is not even the subscription yet.
Best thing was it was easy to integrate with project, - provide wide(different) payment Integration - The Technical support was good always helpful whenever I ask for help.
For example, one problem I learned about later was that I wasn't collecting the IP addresses properly at first in a way Quaderno could understand. So that was a whole headache.
It was good will recommend other's to use it so they can also take advantage of this.
Business seems to have no idea that giving a discounter for a one-time fee is worth more than losing a subscriber.
Somewhat easy to integrate API if you're a developer as there is pretty good documentation. Priced for SAAS businesses.
There are so many different documents, products and reports. Sometimes it could be hard to find which one to use for the right purpose.
Vertex
Quaderno
Top FeaturesVertex
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Quaderno
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