Qminder vs CAKE Guest Manager: Which is a better fit?

Dana D

Adventure Traveller

What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of.

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate.

Bintu Keithane B

Supply Chain Manager

It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors.

The thing I dislike the most is how complicated it is to edit a profile.

I like knowing who has the client checked in. I like the ease of switching locations.

Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.

Brilliant tool for queue management, probably the best on the market.

Sometimes when their are changes it is hard to figure out how to use them.

Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down.

Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

Sue S

Owner

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

No integration with our in house System to marry servers with tables and cheques with inventory and kvs.

Customized floor plan and excellent support for development and ongoing isssues. Desk top interface and app support.

Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.

Easy and cost effective solution for customer wait list and reservations.