Capterra Logo
Helping businesses choose better software since 1999

InMoment vs Online Surveys: Which is a better fit?

Updated on December 22nd, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,276 reviews from Conversational AI Platform users.
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
NA
Natural Language Processing
--
AI/Machine Learning
--
Live Chat
NA
Reporting/Analytics
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
NA
Natural Language Processing
NA
AI/Machine Learning
NA
Live Chat
NA
Reporting/Analytics
--
User satisfaction
4.3
User reviews23
Ease of use
4.1
Functionality
4.0
Value for money
4.2
Customer support
4.6
3.6
User reviews10
Ease of use
4.3
Functionality
3.7
Value for money
3.8
Customer support
3.6
Price starts from
--
Not provided by vendor
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Web-based customer experience management solution for all businesses that helps with customer loyalty, text analytics, business intelligence, and surveys.

Intended for online survey management.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
160599
5 screenshots
226206
3 screenshots

InMoment

Top Features
36/50
  • Autoresponders
  • Chatbot
  • Chat/Messaging
  • Code-free Development
  • Configurable Workflow
  • CRM
  • Customer Database
  • Customer Service Analytics
  • Drag & Drop
  • For Developers
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Pre-Configured Bot
  • Activity Dashboard
  • AI/Machine Learning
  • Alerts/Escalation
  • API
  • Chat Transcript
  • Communication Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Intent Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Performance Metrics
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Third-Party Integrations
  • Visual Analytics
  • Workflow Management
See All features
Hide Conversational AI Platform Software Features -

Online Surveys

2/50
Show Conversational AI Platform Software Features +

InMoment

--

Online Surveys

--

InMoment
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Online Surveys
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
InMoment
  • By InMoment
  • Located in United States
Online Surveys
  • By Constant Contact
  • Located in United States
  • Founded in 1998
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: