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better software since 1999
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From startups to Fortune 500 companies, over 20,000 customers trust Help Desk Migration.
Universal Data Access Components is widely used by software developers and software development companies, that build their applications using Delphi, C++ Builder, and Lazarus.
The team was incredibly responsive, and the tech was solid. The price was perfectly reasonable to save me time dealing with a one-time migration, and I'd definitely use them again.
The interface would show failures but not tell you what was wrong just that someone would be reaching out.
Ease of use and outstanding support, they have been very responsive throughout the process.
It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.
The customer service is really good, quick response and really helpful. I will recommend this software to any company that needs to migrate Help Desk Software.
There were a few things during the payment process that were hard to follow.
We had a great experience using Help Desk Migration - the information we wanted was brought over seamlessly and the entire process was very quick and easy.
The software did fail on its first try automated, but the staff fixed it within 12 hours and finished the migration behind-the-scenes.
Documentation is good, and the ability to flip between database platforms by changing connectors is like magic. On the odd occasion I have needed support, the response has been helpful and timely.
Problem with datetime2 field type in MSSQL, it should have automatic conversion to TDateTime. Problem with setting NULL values in INSERT or UPDATE query with params.
Pretty easy application development, reliability, excellent functionality.
The negative for our company is that we only use a few providers regularly so the cost can feel burdensome, most notably when the CRM connectors and such were added a few years back.
In general, I rate it positively and as a manufacturer because its price is slightly below the average market and its overall quality is higher than its counterparts.
The only feature i miss at Universal Data Access Components is a provider for Paradox-Tables.
In stable versions my experience it is good and let me connect to Oracle and Firebird with one component set, containing the features I need.
I have small problems with direct mode to connect with oracle DB.
Prioritize real-user-identified key features according to your needs to find your best fit.
Help Desk Migration
Universal Data Access Components
Top FeaturesHelp Desk Migration
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Universal Data Access Components
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