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Local businesses, healthcare practices, real estate agents, lawyers, and contractors.
pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.
Solely for that, we definitely recommend. The program works great, and patients have complimented on the ease of giving a review with this link.
It is difficult to determine if the reviews are are going to the selected sites. Also reviewers cannot figure out how to correct error such as accidentally entering the wrong number of stars.
I highly recommend Reputation Stacker to any business looking to stay on top of their online reviews and use the data to improve customer satisfaction and loyalty.
We were having trouble easily getting Google, FB, Yelp etc.
We definitely got quite a few five star reviews that we would have never gotten without ReputationStacker and hope to learn the program better to make it more advantageous to us.
Decided to drop the software. Also, in Canada they charge this software in American dollars which I did not know so my bill was 25% bigger than expected.
Awesome experience with ease of use for getting out review requests.
Initially, found the software a little difficult to navigate as a first time user.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
Can't think of one thing that we dislike about pulseM.
John G.: Hi, my name's John I'm the marketing manager. I'm happy to give pulse a rating of five. For more reviews, click below. We chose pulse to increase our reputation management, and upon a extensive search with different competitors, we found that pulse was the easiest for our customers to use, and it has definitely proven to be so, and we've really enjoyed it. The reasons we chose pulse were number one, because it integrated with ServiceTitan, was easily connected to our Google pages, Facebook, Yelp, had a number of integrations that worked out for us, as well as the ease of use for the customers. It has made it very easy for customers to do that. As well, we use the internal point system as a way to incentivize our technicians. Getting started with pulseM was really easy. The support team and the integration team was beyond helpful. I think it took us less than 48 hours to be up and running with pulse. And we actually got our first review from it within the first two days of using it. I firmly believe that any local service company who does service and would like to increase their Google rankings should use pulse, because it will generate reviews for you very easily without having to do any extra work. And the results with us has been phenomenal. We've gotten so many referrals just from that.
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pulseM
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