# Compare Solutionreach vs Swell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Solutionreach and Swell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/160916-172802/Solutionreach-vs-Swell

---

# Solutionreach vs Swell Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SolutionreachSwell2/4 selected

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

[## Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

Starting Price

$329.00/month

Value-for-Money

3.5

Functionality

3.8

Ease of Use

3.9

Customer Service

3.5

Reviews Sentiment

PA

JS

KJ

Based on [236 reviews](#user-reviews)

Positive

164

Neutral

23

Negative

49

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

TC

TC

Based on [355 reviews](#user-reviews)

Positive

324

Neutral

18

Negative

13

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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of reviewers  
rated it above 4 stars

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Highest Rated

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### Practice Better

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of reviewers  
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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,051 reviews from review management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Review Request

3.0

Negative Feedback Management

NA

Review Monitoring

1.0

Response Management

4.0

Review Notification

\--

83%Fit

High performer

Feature ratings

Review Request

4.6

Negative Feedback Management

4.4

Review Monitoring

4.7

Response Management

4.4

Review Notification

4.5

User satisfaction

User satisfaction

3.8

User reviews[236](https://www.capterra.com/p/160916/Solutionreach/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.5

Customer support

3.5

User satisfaction

4.6

User reviews[355](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$329Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Solutionreach is built for medical practices and healthcare enterprises seeking to connect with their patients, with simpler scheduling, reminders, intake, surveys and more.

Best for

Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services

## User reviews

Pros & cons

PA

Paul A.

Admin

> "Recommend you work with a reputable company who honors the assurances of their sales staff. "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6884339)

PA

Paul A.

Admin

> "In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6884339)

JS

Julie S.

Owner

> "We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6493667)

BB

Beth B.

Office Manager

> "Then decided to call costumer service only to find out the the feature that he tried so hard to sell to me, which i signed up..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6178332)

KJ

Karen J.

COO

> "It is easy to track open rates and other useful information for your campaigns."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___5100555)

LD

Lorry D.

Administration

> "sensitive content hidden\], sales agent, and Customer service (based in Philippines) are the worst."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6290431)

KS

Kumar S.

CEO

> "It really helps us keep our schedule up-to-date and also allows our staff to focus on other areas."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3478342)

JK

James K.

IT

> "Then they chaise you for the money because they did not stop their servers from sending messages when you disconnected their..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___6084031)

JZ

Joann Z.

IT

> "The software turned our simple phone system to messaging offering another way to engage our patients and potential patients."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3730894)

LD

Lydia D.

Ast. office manager

> "My least favorite part about SR is the inability to add notes per patient for group messaging example being: if we create an..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3708042)

BB

Beth B.

Office Manager

> "Cost was reasonable for the product and I was led to believe it was fully compatible with Dentrix"

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6178332)

DJ

Debbie J.

Marketing Manager

> "Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6065749)

JK

James K.

IT

> "There are less expensive, more honorable companies out there."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___6084031)

DJ

Debbie J.

Marketing Manager

> "They got our practice to sign up with a great discount promising exceptional customer service but wasn't met with this promise."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6065749)

JZ

Joann Z.

IT

> "Solution Reach opened up a number of avenues to help us better engage our patients and potential patients."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3730894)

KJ

Karen J.

COO

> "We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___5100555)

KJ

Karen J.

COO

> "Good reporting features and easy to use."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___5100555)

CS

Crystal S.

Patient Care Coordinator

> "The only thing I dislike about Solutionreach would be that we don't have a lot of characters to use in a text when we are..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3612303)

LD

Lydia D.

Ast. office manager

> "My favorite part about we is the accessibility for where ever you are. "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3708042)

LD

Lorry D.

Administration

> "Poor overall. "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6290431)

NS

Nancy S.

Front OFfice mgr

> "Over all good and helpful, but we found another cheaper - saving money is alway key if we can..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___4521973)

JK

James K.

IT

> "I was with them for over 5 years and they had no loyalty and no honor when it came to keeping their word."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___6084031)

KS

Kumar S.

CEO

> "Love the text and email remainders."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3478342)

BB

Beth B.

Office Manager

> "Can not use all the features I would like"

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___6178332)

HS

Hannah S.

Financial Coordinator

> "I really liked the review system built into the software, good online reviews are a cornerstone of attracting new patients and..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3380667)

KJ

Karen J.

COO

> "Customer support and reliability are awful."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___5100555)

CS

Crystal S.

Patient Care Coordinator

> "You can call them anytime and they are always happy to help solve any issues."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3612303)

AL

Alyssa L.

Brand Engagement Strategist

> "This is usually a lengthy process, most times all the images are not uploaded and they have to put you back on hold while they..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___3295242)

RF

Richard F.

Administrator

> "It works the few days that the scheduling system and SolutionReach are able to sync."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2808187)

OA

Omar A.

practice manager

> "Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2935594)

BC

Brandon C.

Optometrist

> "It can call or text the patient for you and patients love the timely reminders. "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3326580)

AL

Alyssa L.

Brand Engagement Strategist

> "Half the time, images have gaps in between causing the email to look unprofessional."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___3295242)

CH

Casey H.

optometric technician

> "The SMS is by far the best and most efficient way to communicate with our patients."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3243035)

SS

Scott S.

COO

> "customer support was terrible despite continuous complaints"

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3702134)

CH

Carrie H.

Marketing Manager

> "Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2400093)

BF

Brittany F.

Manager of Global Patient Communications

> "blocking reminders so patient's don't receive out of date reminders because of the undependable sync, yet the blocks are..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2611279)

HS

Hannah S.

Financial Coordinator

> "It has some good features, but I think the negative outweighs the positive."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3380667)

DP

Diane P.

Office Manager

> "Would have loved to give a higher review but it's been 3 weeks since we have had appointment reminders go out and no idea when..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2809916)

CH

Casey H.

optometric technician

> "We switched from Weave and have had no issues."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___3243035)

AL

Alyssa L.

Brand Engagement Strategist

> "Some are very friendly but it takes a long time to get ahold of a case manager to fix the issue and half the time they don't..."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___3295242)

JF

Jeremy F.

Owner

> "I use SolutionReach to allow greater patient communication"

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___2288402)

RF

Richard F.

Administrator

> "The sync with our scheduling system is always down and reminders don't go out."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2808187)

KH

Kathleen H.

owner

> "The texting feature is useful and saves time."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2530372)

RF

Richard F.

Administrator

> "The techs have no idea how to restore the sync when it goes down."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2808187)

JF

Jessica F.

Clinic Supervisor

> "Patient communication has never been so effective, smooth, and successful with using this product! "

[See full review](https://www.capterra.com/p/160916/Solutionreach/#Capterra___2768296)

AL

Alyssa L.

Brand Engagement Strategist

> "This software never wants to work and has strange bugs that their team refuses to fix."

[See full review](https://www.capterra.com/p/160916/Solutionreach/#SoftwareAdvice___3295242)

[View Reviews](https://www.capterra.com/p/160916/Solutionreach/reviews/)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

SG

Savannah G.

Marketing Manager

> "As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

EH

Elle H.

Marketing Director

> "We do also encourage reviews on occasion and that has helped us build our online reviews."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501773)

MG

Michelle G.

Dir of Info Services

> "There is a long lag time between communication."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

SG

Savannah G.

Marketing Manager

> "Swell has also relieved the stress that our team used to have about having to answer chats immediately or..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

SC

Shaun C.

Owner

> "Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516953)

TS

Toni S.

Inside Sales Associate

> "Not a big fan of see all my past conversation in the message innerface."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509282)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

MK

Mike K.

Owner

> "The easy pay doesnt work and I was told it would with my software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

SL

Shy L.

n/a

> "Its very convenient to monitor and connect with patients as well as sending our reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501768)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

MK

Mike K.

Owner

> "The customer support is terrible they dont get back to you with a week or more."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

AP

Annette P.

Practice Coordinator

> "We rarely received reviews in the past."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501740)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RH

Roger H.

Operations Manager

> "I had a few issues when we first signed on."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509707)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

SW

Stacey W.

TC

> "We use it daily and its great for talking to patients."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3500474)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

SP

Star P.

Igniter Web Designer and

> "The webchat is decent for what we need after getting some guidance on how to set it up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3498939)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

## User interface

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

3.81 (236)

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (355)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Solutionreach

28/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/160916/Solutionreach/#features)

Swell

Top features

41/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/172802/Swell/#features)

### Recognition

No recognitions have been awarded to Solutionreach

No recognitions have been awarded to Swell

### Deployment & support

Solutionreach

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Solutionreach

-   By Solutionreach
-   Located in United States
-   Founded in 2001

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

## Popular Comparisons

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[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.81 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

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Contact vendor for pricing

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4.9

4.6

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[View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.81 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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[View full comparison](https://www.capterra.com/compare/160916-178722/Solutionreach-vs-ClinicSense)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

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Contact vendor for pricing

Price

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Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.81 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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[View full comparison](https://www.capterra.com/compare/160916-268055/Solutionreach-vs-Goldie)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

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Contact vendor for pricing

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$199/month

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Features

4.4

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.81 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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Features

4.3

4.6

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[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[3.81 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

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[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

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