Solutionreach vs Legwork: Which is a better fit?

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.

I would go into detail about the multiple problems, however am limited to the amount I can type here. The service is horrible, Still waiting for the support staff to call us back regarding the breach.

Stuart S

Office Manager

The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.

Occasional errors on sending messages and occasional system issues created problems.

Allows us to stay in touch with patients so easily. Love love love the texting feature as well as the gift card referral piece.

Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time.

What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients.

Its a little frustrating that there is no MMS option for text messaging.

I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.

Extremely disappointed that the automated social media posting was taken away.

Customer service is amazing and the staff is very helpful in all aspects of using the software.

The marketing team needs to be more diligent with updating Facebooks Ads. I have an ad that is still running from 2019 that needs to be stopped.