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Solutionreach is built for medical practices and healthcare enterprises seeking to connect with their patients, with simpler scheduling, reminders, intake, surveys and more.
Artists, Creators, Public Figures, Entrepreneurs, Small Businesses, Media Companies, Brands, and Enterprises
The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.
Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.
I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.
I would go into detail about the multiple problems, however am limited to the amount I can type here. The service is horrible, Still waiting for the support staff to call us back regarding the breach.
The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.
Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.
This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.
Occasional errors on sending messages and occasional system issues created problems.
I love the product and it is a good marketing tool for sure. I also love that the team is very responsive and they have someone to show you how to use the product.
I was a little upset with my overall experience.
I absolutley love this app. It is super easy to use and I abssolutey love how amazing the customer service is for this app.
But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion.
As a business owner and person who loved to connect with my Audience — I love having the ability to connect with them directly on a device that they already use around the clock.
The sense of urgency to sign up made me feel pressured and so I signed up before I was ready to launch which was stressful as a small founder. I share my feature requests directly with them.
It has been the most exciting and valuable piece I’ve added into my business in a long time and the engagement with my community is unmatched. M obsessed with this platform.
No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user.
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Solutionreach
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Community SMS Marketing Platform
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