Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
We partner with industry innovators in retail & e-comm, food & beverage, and media & entertainment.
Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.
The support team was amazing in helping get me set up and we immediately saw an enormous improvement in our SMS program.
While very feature-rich, there are still things missing.
In addition to an outstanding platform, I have seen Attentive evolve over the 9 months we have used them. They have also been great at building our lists for both SMS and email.
Setting up the campaigns when I was getting started was a bit confusing for the sign up marketing box on the website.
The system is super easy to use without needing any technical expertise. Our account manager is also super responsive and helpful anytime questions arise.
There's not much that I don't like about this software.
Overall has been a great addition to our marketing and have seen great results. Automated workflows like Abandon cart are showing the best results.
Does not easily integrate with non Shopify Plus accounts.
Our experience with Avochato has been amazing. By far the best Customer Support I have ever had.
The biggest negative is that some people call the number after receiving a text, which does not work well.
My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app.
Just an awful customer service experience all the way around. I would NEVER recommend such an awful company.
Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
It was another way to contact clients. The downside again was having to do it one an individual basis.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.
Ester D.: Hi, I'm Ester. I'm a marketing manager and I give Attentive a five out of five star. For more reviews like this, click below. When our company decided to look for an SMS marketing platform, we reviewed a couple of options. One of the options were Attentive, which we really liked because they offered free trial version and great onboarding process. And the other option that we looked at was Klaviyo. And at the time we are using a help desk tool called Gorgias. So all our incoming communication flows into Gorgias. And at the time, Klaviyo did not offer an integration with Gorgias, which was very important for us. So at the end, by reviewing both options, we decided to go with Attentive. We really reviewed Attentive. We were very serious about finding a long-term solution for our SMS marketing needs, and Attentive fulfilled all of them. So they offered a free trial version. So that really gave us the ease of mind that we can test it for a couple of weeks. They also offered a great onboarding process. So we had a dedicated account manager who helped Attentive integrating with Shopify, that's the e-commerce platform that we use. So they walked me through the integration process and they also give us like best practices, suggestions on how to set up our automations and our campaigns. They also have a very good user-friendly website. So it's very easy to create campaigns and automations. So Attentive really checked all the boxes that we were looking for. It was very easy to integrate our Shopify platform with Attentive. It only takes a couple of minutes. The only difficulty we had was learning how to generate discount codes, because we wanted to make sure that our discount codes that we are sending out through Attentive are unique. So I just reached out to our account manager and he explained step by step what I need to do. They also offer great help tools as far as like help pages, where you can get information step by step on how to integrate with different platforms or different apps. So really integration was a breeze. During the onboarding process, I didn't know that we are able to import contacts. So for a couple of years ago, our company had an SMS list that I didn't know that we can import to Attentive. So during the onboarding process, I found out from our account manager that it's a very easy process. He helped me import the contacts and we were able to reach out to a couple of 100 subscribers, welcoming them to Attentive and letting them know that our SMS number changed and we send them our contact information so they can save it to the phone. So now we actually were able to start out with a couple of 100 subscribers instead of starting from scratch.
Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.
Prioritize real-user-identified key features according to your needs to find your best fit.
Attentive
Avochato
Top FeaturesProducts similar to those you're currently comparing: