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Avochato vs Dialpad: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 1,458 reviews from Contact Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
NA
Multi-Channel Communication
5.0
Call Center Management
--
Reporting/Analytics
--
Computer Telephony Integration
5.0
% Fit
Not enough reviews
Feature ratings
Call Recording
4.2
Multi-Channel Communication
3.3
Call Center Management
3.8
Reporting/Analytics
4.2
Computer Telephony Integration
4.6
User satisfaction
4.7
User reviews133
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
4.2
User reviews541
Ease of use
4.3
Functionality
4.2
Value for money
4.1
Customer support
4.0
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.

Any size sales organization looking to drive rep efficiency and speed up ramp times.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Andrew K
Senior Program Manager
5.0

Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.

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video-9866d73c-837a-4e9d-98e5-08da44f40610
James Sc O
President
5.0

Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.

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User interface
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1 Video
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4 screenshots

Avochato

25/50
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • IVR
  • Monitoring
  • Performance Management
  • Predictive Dialer
  • Quality Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Social Media Integration
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • API
  • Automated Routing
  • Call Center Management
  • Call Routing
  • Campaign Management
  • Chatbot
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Reporting
  • Reporting/Analytics
  • Reporting & Statistics
  • Third-Party Integrations
  • Voice Mail
  • Workforce Management
See All features
Hide Contact Center Software Features -

Dialpad

Top Features
32/50
Show Contact Center Software Features +

Avochato

--

Dialpad

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Avochato
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dialpad
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avochato
  • By Avochato
  • Located in United States
  • Founded in 2016
Dialpad
  • By Dialpad
  • Located in United States
  • Founded in 2011
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