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Small, Medium-sized Businesses that use phones as part of their communication. Corporates that needs a cutting-edge, reliable and fully scalable Business communication solution.
Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.
The marketing facilities are excellent, the option to record conversations for training is very good.
PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.
Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.
Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.
Excellent, responsive, thorough, professional. Robust low bandwidth employment system.
The original was a bit more difficult with less features.).
The 24/7 hour support is excellent from Nuacom, they seem to be able to fix any queries asap. The portal login is user friendly and easy to navigate for reports and a wallboard.
No real problems with it. Configuring the call routing takes a bit of work.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
This company have a great product with great customer support. The software is friendly and good people are behind it.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
Prioritize real-user-identified key features according to your needs to find your best fit.
NUACOM
Squaretalk
Top FeaturesNUACOM
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Squaretalk
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