--- title: "Compare Broadly vs Podium 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Broadly and Podium based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/161326-164285/Broadly-Reviews-vs-Podium" page_type: "comparison" language: "en" --- # Broadly vs Podium Features and Cost Comparison Last updated September 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BroadlyPodium2/4 selected [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/) [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment RC CK Based on [336 reviews](#user-reviews) Positive 325 Neutral 7 Negative 4 [## Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [526 reviews](#user-reviews) Positive 437 Neutral 29 Negative 60 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings Negative Feedback Management 4.7 Response Management 4.7 Dashboard 4.6 Campaign Management 4.0 Customer Experience Management NA 72%Fit Feature ratings Negative Feedback Management 3.5 Response Management 3.7 Dashboard 3.6 Campaign Management 3.3 Customer Experience Management 4.0 User satisfaction User satisfaction 4.8 User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.7 User satisfaction 4.2 User reviews[526](https://www.capterra.com/p/164285/Podium/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.9 Customer support 4.0 Price starts from Price starts from $249Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality. Best for Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare. ## User reviews Pros & cons RC Robert C. President > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) PG Pat G. owner > "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548) CK Carmella K. Office Manager > "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) Kelly Michael S. Marketing Manager > "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117) JS Jud S. President > "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) MP Michael P. Owner > "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) JW Joleene W. Owner > "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) HD Heather D. Office manager > "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164) DH David H. Business Owner > "We mainly use it for customer communication and reviews so we are not using it to its full potential." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125) CR Christi R. Owner > "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176) EA Elyssa A. Director of Operations > "You cannot turn off text messaging replies for clients to not write back after a review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526) CW Courtney W. Office Manager > "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) CS Clay S. Owner > "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182) SR Shawna R. HR Manager > "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402) RI Rick I. Owner > "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294) CC Carol C. Office Manager > "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549) KD Kelsey D. Manager > "Some issues with attaching pictures to messages while using the app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) JS Jennifer S. General Manager > "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186) JK Jesica K. VP > "That the software is not integrated and I have to send details/contact info monthly" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286) GO Gertie O. CEO > "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913) KH Kat H. Marketing Coordinator > "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) KD Kelsey D. Manager > "This allows us to have conversations with our customers quickly before and after hours in cases of emergency." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TP Todd P. Owner > "I am unable to add a picture to the blast email function." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414) AA Andrew A. Service and Sales Manager > "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) IZ Isaac Z. Manager > "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585) EC Eric C. CEO > "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447) BR Brielle R. Admin/ Reception > "I don't love that I don't get follow up messages on my email, sometimes I forget to respond." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) KH Kat H. Marketing Coordinator > "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) AB Amber B. Marketing Director > "Also, it's not possible to delete past employees from reports." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671) KH Kat H. Marketing Coordinator > "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) TR Tegan R. Attorney > "costs too much for the limited features we use it for." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) AM Alvin M. Service manager/lead technician > "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) VR Valheriee R. President > "Sometimes there are duplicate requests but nothing that harms my business." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071) KH Kristen H. Admin. & A/R Manager > "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) GP Gregg P. Marketing Specialist > "Some of the new review filter features an not to my liking." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300) SK Sheryl K. Owner/Administrator > "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KD Kelsey D. Manager > "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TR Tegan R. Attorney > "We were not able to use the payment function. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) ZG Zhané G. Marketing Director > "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) AS Amanda S. assistant manager > "I like having the ability to text customers if they need assistance and for marketing" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578) NW Nicole W. Office Assistant > "If customers don't utilize another source for their review..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858) PC Paul C. president > "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604) AM Alvin M. Service manager/lead technician > "Always requires updates and doesn’t always work properly. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) CK Carmella K. Office Manager > "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) EF Erin F. CEO > "There are not any features I would like to see edited at this time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KR Katie R. Owner > "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) CK Chris K. Spa Service Manager > "Also allows another way to contact customers and stay up to date with their needs." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938) SK Sheryl K. Owner/Administrator > "I would rather pick up the phone and it seems I can only email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) CC Clay C. Professional Home Inspector > "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) CS Chuck S. GM > "Difficult to reach phone support." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284) RC Robert C. President > "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) MP Michael P. Owner > "It's kind of pricey. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) MS Mary S. Sales Consultant & Marketing Director > "It has helped raise our google reviews and ultimately help new clients find us online." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407) CP Cindy P. Owner > "The fact that we have so many issues with the features." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473) LD Laci D. Manager > "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178) MF Michael F. Owner > "Lack of support after signing on.........." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359) RW Rhonda W. Owner > "It has helped our customers communicate with us and has made a very huge difference in our online reviews." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220) MH Melissa H. Administrative Assistant > "I do not have anything to add in this spot." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169) LS Lauren S. Marketing Director > "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249) HS Hailey S. Founder > "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SW Samantha W. Office Supervisor > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419) PY Petya Y. Office Manager > "Not applicable." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971) JS Julianna S. Head of Marketing > "Convenient reports both for each location separately and for the entire business" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466) HS Hailey S. Founder > "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SC Skyler C. Residential Account Manager > "Broadly makes it easier for our company to gain new leads and keep a constant contact with them." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812) HS Hailey S. Founder > "I just had a 2 week battle with Broadly over their billing during the COVID crisis." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) CW Courtney W. Office Manager > "It also let's us know when there is a review that hasn't been responded to after a certain amount of time - which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) SR Shelley R. Director of Administration > "This feedback helps us know if we are on track and exceeding expectations." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170187) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) JB Jenny B. Ops Manager/Owner > "The ease of use and simplicity speak volumes when you are needing to make every second of your day work for you and..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083704) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) JW Joleene W. Owner > "The automation of the review is so easy and we were able to build our reviews quickly." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) [View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) LK Larry K. IT Manager > "Podium offers a streamlined platform that allows you to manage your customer and call center interactions..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7189000) IS Ilayda S. Marketing Director > "It’s obviously designed with service businesses in mind, so some features that are common in retail, like..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) JA Jhovanny A. Receptionist- New Client Liaison > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082) JL Jessica L. Dispatcher, Project manager, Purchasing manager > "The typed transcripts are not always accurate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935) IS Ilayda S. Marketing Director > "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) CW Casey W. Office Manager > "The anayltics dashboard is not very deep and there are times where i didnt receive alerts." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344) ClJ Céline J. Social Media Manager > "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049) JO Jim O. CEO > "Customer service was the deal-breaker." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7185773) EB Eli B. CEO > "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) BB Brendan B. Sales Consultant > "So easy to send secure payment links and send mass-messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850) JB Jessica B. Marketing Manager > "Not being able to contact a person with issues." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Jennifer K. Marketing Manager > "Easy for our employees to use on both mobile and desktop." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) JT Justin T. COO > "Absolute predatory and bottom notch customer service." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877) VS Vikas S. office manager > "One of the notable features of Podium is its ability to help businesses improve their online reputation by..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) EB Eli B. CEO > "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) HR Heather R. Office Manager > "I didn't have any issues with the program while using it" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937) AD Andy D. President > "It took over three months for them to release my phone number ($1800), and now they are saying that I..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) Julie Anna E. Marketing Manager > "We had a manager leave at our company and they continued sending emails to her email address for a year and a..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) TQ Tyler Q. Director of Business Development > "We found a more robust cost effective solution for our company with Sinch MessageMedia." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) RG Ravin G. CEO > "Do your own research before investing your time and money here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478) HDD H David D. Installed Sales Manager > "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170) RM Rowena M. online seller > "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AM Atendi M. IT Manager > "It supports live chat and makes meeting customer satisfaction easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) Brandon B. Owner > "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312) TH Trinity H. General Manager > "I like that chats are assigned to the person that answers and then disapears from others use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420) SW Sean W. Vice President > "They did provide one less month payment , but that was not even close to many months with no proper service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) HL Holly L. Business Development Manager > "Great way to get Reviews with easy text and email links to send." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197) TQ Tyler Q. Director of Business Development > "It took 2 billing cycles and a few calls to finally cancel." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) WS Whitney S. Paralegal > "We had several outages, and it was the worst because our clients could not get ahold of us." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Jennifer K. Marketing Manager > "Easy setup on our website." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) WS Whitney S. Paralegal > "I like the platform for messaging to our clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Julie Anna E. Marketing Manager > "Today I got a 16 step instructions document from a rep, with no help." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) DM Dickson M. Cyber security > "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DM Dickson M. Cyber security > "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DP Dan P. Marketing > "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893) TQ Tyler Q. Director of Business Development > "We no longer using Podium due to price." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) ML Michael L. President and Physician > "I like the ability to integrate my business landline number with SMS capability. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) SW Sean W. Vice President > "Continuous IT tickets that had months with inadequate service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) AM Atendi M. IT Manager > "It makes handling customer experience easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) EH Elle H. Marketing Director > "The payment processing was not something we could use because it doesn't sync up with your website or inventory." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446) SW Sam W. Service Advisor > "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823) WS Whitney S. Paralegal > "Podium phones is the worst." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) WS Wiatt S. Receptionist > "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106) MH Michaela H. Marketing Manager > "Their sales team is relentless and a little on the shady side." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297) JF Josh F. COO > "Podium helps us track our Google reviews, collect payments, and communicate with customers" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636) KK Kat K. Owner > "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007) LV Leah V. Admin Assistant > "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690) DK Devon K. Sales Associate > "Price was definetely not a good aspect of this product" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444) DP Dana P. Brand Ambassador > "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932) Julie Anna E. Marketing Manager > "Communication is a huge issue." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) VR Verified Reviewer Director of Institutional Sales > "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) VR Verified Reviewer Director of Institutional Sales > "The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) DR Diego R. Practice Director > "The responses would show up on our Google page within a day." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3855197) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) JT Jacqueline T. csr > "Its very user friendly as well as reliable and has alot of useful features for small and big businesses." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3863032) ML Michael L. President and Physician > "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) RV Robin V. Administrator > "Loved the fact that I could email and text on the same screen." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516) KW Kevin W. Owner > "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335) SC Shauna C. Operations Manager > "Our customers are happy with the communication options that we have." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565) ML Michael L. President and Physician > "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) AA Amanda A. Insurance Claims Manager > "We use it daily to text with our customers who love to communicate via text messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042) MC Mikey C. VP Marketing > "Eventually support dropped off and no longer saw the value in the pricing" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) BW Bird W. Sales > "It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2649007) VS Vikas S. office manager > "one potential downside of Podium is its pricing" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) CG Carrie G. Office Manager > "This will help us track all of our online reviews, help us survey customers, and help us make payment options..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2514294) MA Mark A. Owner > "Its difficult to resolve simple issues." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___3835229) BH Brooke H. Admin > "Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2519158) CE Celeste E. Administrative Supervisor > "Very little of our client base bothered providing reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4033050) SB Sheena B. GENERAL MANAGER > "the system is very user friendly and the reports for our leads are great to use" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4344340) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) MC Mikey C. VP Marketing > "Loved their software and initially their support was amazing, we saw this as worthy of the price tag." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) ML Michael L. President and Physician > "They very rarely respond in a timely fashion." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) VR Verified Reviewer Executive > "I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3396652) PM Patrick M. Client Advisor > "Hard to navigate between reviews and FB messages" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2501524) MM MM M. Brand Marketing Manager > "I appreciate the simplicity of it's functionality to reach customers directly and collect reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AK Ashley K. Director of Marketing > "The integration was very long and drawn out when we thought it was going to be very straight forward, and the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2515232) TS Tammy S. Client Advisor > "I also like the integration with our CRM software" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2502934) MM MM M. Brand Marketing Manager > "I dislike that the integration for the version of Profit that we operate is not functional." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) JU Josh U. Sales Representative > "Podium is exceptionally easy to use and integrates nicely into my day to day tasks as a Sales Representative. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2526091) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) EB Evan B. Owner > "This company is the worst company I have worked with so far in my life." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478) VR Verified Reviewer Director of Institutional Sales > "Podium is incredibly user-friendly." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) DW Darren W. Marketing Coordinator > "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) VR Verified Reviewer Director > "Support team is great" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3191188) MP Marina P. Marketing Manager > "Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2500826) [View Reviews](https://www.capterra.com/p/164285/Podium/reviews/) ## User interface [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 4.78 (336) [Podium](https://www.capterra.com/p/164285/Podium/) 4.25 (526) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Broadly 15/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features) Podium Top features 28/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/164285/Podium/#features) ### Recognition Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Podium ### Deployment & support Broadly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Podium Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Broadly - By Vendasta Technologies - Located in Canada - Founded in 2008 Podium - By Podium - Located in United States - Founded in ## Popular Comparisons [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $249/month Price $30/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Contact vendor for pricing Price $0.0079 4.2 Features 4.5 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/164285-180158/Podium-vs-Twilio-Communications-Platform) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $249/month Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $249/month Price $199/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Contact vendor for pricing Price $16/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-164285/Omnisend-vs-Podium) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $249/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.63 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Contact vendor for pricing Price $20/month 4.2 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-164285/Klaviyo-vs-Podium) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs 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$249/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-161326/Freshdesk-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.49 (120)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/) Contact vendor for pricing Price $55/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/131015-164285/Trumpia-2-0-vs-Podium)