--- title: "Compare Broadly vs Podium 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Broadly and Podium based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/161326-164285/Broadly-Reviews-vs-Podium" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Broadly vs Podium Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BroadlyPodium2/4 selected [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (527)](https://www.capterra.com/p/164285/Podium/reviews/) [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment HD CR Based on [336 reviews](#user-reviews) Positive 325 Neutral 7 Negative 4 [## Podium](https://www.capterra.com/p/164285/Podium/)[4.2 (527)](https://www.capterra.com/p/164285/Podium/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [527 reviews](#user-reviews) Positive 437 Neutral 29 Negative 61 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### ReviewInc 4.8 (35) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Typeform 4.7 (985) * * * Starting Price $39.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Goldie 4.8 (1,173) * * * Starting Price $19.99 Flat Rate,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,788) * * * Starting Price $15.00 Per User Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,129 reviews from customer satisfaction software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Customer Experience Management NA Customizable Forms NA Multi-Channel Communication \-- Reporting/Analytics 4.6 Feedback Management 4.7 79%Fit Not enough reviews Feature ratings Customer Experience Management 4.0 Customizable Forms 5.0 Multi-Channel Communication 4.5 Reporting/Analytics 4.3 Feedback Management 4.3 User satisfaction User satisfaction 4.8 User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.7 User satisfaction 4.2 User reviews[527](https://www.capterra.com/p/164285/Podium/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.9 Customer support 4.0 Price starts from Price starts from $249Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality. Best for Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare. ## User reviews Pros & cons HD Heather D. Office manager > "The most things I like about Broadly is being able to send our review templates out to all of customers, and..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164) PG Pat G. owner > "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548) CR Christi R. Owner > "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) JS Jennifer S. General Manager > "The product itself has allowed for honest communication with out customers so we can look at both where we..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186) CS Clay S. Owner > "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182) AM Alvin M. Service manager/lead technician > "The way broadly is on our computers and phones keeps our small team linked with h each other and our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) BR Brielle R. Admin/ Reception > "I don't love that I don't get follow up messages on my email, sometimes I forget to respond." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) KH Kristen H. Admin. & A/R Manager > "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) AB Amber B. Marketing Director > "Also, it's not possible to delete past employees from reports." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671) RC Robert C. President > "We set high response rate goals for our team which drives increased feedback from our customers and in turn..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) AM Alvin M. Service manager/lead technician > "Always requires updates and doesn’t always work properly. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) CK Carmella K. Office Manager > "I love being able to respond to customers directly, book appointments, send review notifications and respond..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) Kelly Michael S. Marketing Manager > "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117) ZG Zhané G. Marketing Director > "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601) JW Joleene W. Owner > "The only thing I don’t care for is , the inability to turn off a request for a review if they have already..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) AS Amanda S. assistant manager > "I like having the ability to text customers if they need assistance and for marketing" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578) DH David H. Business Owner > "We mainly use it for customer communication and reviews so we are not using it to its full potential." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125) JS Jud S. President > "Broadly has done a good job automating our review request process, helping us increase our Google star rating..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) CS Chuck S. GM > "Difficult to reach phone support." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284) PC Paul C. president > "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604) EA Elyssa A. Director of Operations > "You cannot turn off text messaging replies for clients to not write back after a review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) RI Rick I. Owner > "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294) MP Michael P. Owner > "Texting in real time with clients is really helpful and being able to easily send a request for a review when..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) KD Kelsey D. Manager > "Some issues with attaching pictures to messages while using the app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) CC Clay C. Professional Home Inspector > "It is important to let a client know that you’ve read their review and appreciate it. While I should..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) JK Jesica K. VP > "That the software is not integrated and I have to send details/contact info monthly" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286) MS Mary S. Sales Consultant & Marketing Director > "It has helped raise our google reviews and ultimately help new clients find us online." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407) KH Kat H. Marketing Coordinator > "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) SW Samantha W. Office Supervisor > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419) TP Todd P. Owner > "I am unable to add a picture to the blast email function." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414) SC Skyler C. Residential Account Manager > "Broadly makes it easier for our company to gain new leads and keep a constant contact with them." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812) IZ Isaac Z. Manager > "However, the number of bad reviews that we could have received if this software wasn't in place would have..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585) CW Courtney W. Office Manager > "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) TR Tegan R. Attorney > "costs too much for the limited features we use it for." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) SR Shawna R. HR Manager > "I like that this software can automatically send out the review requests and catch negative experiences, so..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402) VR Valheriee R. President > "Sometimes there are duplicate requests but nothing that harms my business." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071) RF Ryan F. COO > "It has really helped us engage with our customers and improve our online reputation." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705190) GP Gregg P. Marketing Specialist > "Some of the new review filter features an not to my liking." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300) EA Emily A. Controller > "It also makes it easier to collect payments from our customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705205) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KR Kimberly R. General Manager > "My favorite feature is the sms chat feature." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4669579) TR Tegan R. Attorney > "We were not able to use the payment function. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) JT Joe T. Director > "It’s helped me access questions and answer them in real time." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4668930) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) PB Paul B. owner > "It gives an easy to find appointment confirmation in our shop software." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681304) NW Nicole W. Office Assistant > "If customers don't utilize another source for their review..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858) AW Ashley W. Remote Reservation Specialist > "I like what I have used and the way they collect and gather all the information needed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4694322) EF Erin F. CEO > "There are not any features I would like to see edited at this time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548) CC Carol C. Office Manager > "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) CC Clay C. Professional Home Inspector > "I’ve used Broadly for about 3 years and find that it has been a great way to distinguish myself from other..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) MC Mike C. Owner > "My web site, built by Broadly, gets great reviews from internet customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4290016) SK Sheryl K. Owner/Administrator > "I would rather pick up the phone and it seems I can only email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) GO Gertie O. CEO > "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913) MP Michael P. Owner > "It's kind of pricey. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) MH Michael H. CEO > "Broadly helps my business grow daily." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4694333) CP Cindy P. Owner > "The fact that we have so many issues with the features." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473) KD Kelsey D. Manager > "This allows us to have conversations with our customers quickly before and after hours in cases of emergency." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) PY Petya Y. Office Manager > "Not applicable." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971) BR Brielle R. Admin/ Reception > "I like that the messages go directly to my email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) MF Michael F. Owner > "Lack of support after signing on.........." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359) AA Andrew A. Service and Sales Manager > "It is non-threatening to customers because we can still personalize review generation and communication, and..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) MH Melissa H. Administrative Assistant > "I do not have anything to add in this spot." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169) JG John G. President > "Its not especially expensive but improves my online presence I understand." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4302546) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) KR Kimberly R. General Manager > "It is user-friendly for all of my staff and doesn’t take more than 10 minutes to understand how use." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4669579) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) BB Benjamin B. Store Manager > "It has helped us to increase our ratings." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705615) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) EC Eric C. CEO > "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) CS Catie S. Human Resource Manager > "I love how easy it is to collect customer data and request reviews." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681158) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) [View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) LK Larry K. IT Manager > "Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7189000) IS Ilayda S. Marketing Director > "It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) JA Jhovanny A. Receptionist- New Client Liaison > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082) JL Jessica L. Dispatcher, Project manager, Purchasing manager > "The typed transcripts are not always accurate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935) IS Ilayda S. Marketing Director > "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) JO Jim O. CEO > "Customer service was the deal-breaker." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7185773) ClJ Céline J. Social Media Manager > "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) EB Eli B. CEO > "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) JB Jessica B. Marketing Manager > "Not being able to contact a person with issues." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) VS Vikas S. office manager > "One of the notable features of Podium is its ability to help businesses improve their online reputation by automating..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) EB Eli B. CEO > "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) AD Andy D. President > "It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically"..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) TQ Tyler Q. Director of Business Development > "We found a more robust cost effective solution for our company with Sinch MessageMedia." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) Julie Anna E. Marketing Manager > "We had a manager leave at our company and they continued sending emails to her email address for a year and a half!..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) AM Atendi M. IT Manager > "It supports live chat and makes meeting customer satisfaction easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) RG Ravin G. CEO > "Do your own research before investing your time and money here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478) TH Trinity H. General Manager > "I like that chats are assigned to the person that answers and then disapears from others use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420) RM Rowena M. online seller > "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) HL Holly L. Business Development Manager > "Great way to get Reviews with easy text and email links to send." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197) CW Casey W. Office Manager > "The anayltics dashboard is not very deep and there are times where i didnt receive alerts." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) JT Justin T. COO > "Absolute predatory and bottom notch customer service." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877) WS Whitney S. Paralegal > "I like the platform for messaging to our clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Brandon B. Owner > "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312) DM Dickson M. Cyber security > "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) SW Sean W. Vice President > "They did provide one less month payment , but that was not even close to many months with no proper service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) DP Dan P. Marketing > "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893) TQ Tyler Q. Director of Business Development > "It took 2 billing cycles and a few calls to finally cancel." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) ML Michael L. President and Physician > "I like the ability to integrate my business landline number with SMS capability. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Whitney S. Paralegal > "We had several outages, and it was the worst because our clients could not get ahold of us." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) BB Brendan B. Sales Consultant > "So easy to send secure payment links and send mass-messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) AM Atendi M. IT Manager > "It makes handling customer experience easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) Julie Anna E. Marketing Manager > "Today I got a 16 step instructions document from a rep, with no help." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) Jennifer K. Marketing Manager > "Easy for our employees to use on both mobile and desktop." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) DM Dickson M. Cyber security > "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) SW Sam W. Service Advisor > "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823) TQ Tyler Q. Director of Business Development > "We no longer using Podium due to price." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) HR Heather R. Office Manager > "I didn't have any issues with the program while using it" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937) SW Sean W. Vice President > "Continuous IT tickets that had months with inadequate service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) WS Wiatt S. Receptionist > "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106) WS Whitney S. Paralegal > "Podium phones is the worst." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) HDD H David D. Installed Sales Manager > "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170) MH Michaela H. Marketing Manager > "Their sales team is relentless and a little on the shady side." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297) JF Josh F. COO > "Podium helps us track our Google reviews, collect payments, and communicate with customers" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636) KK Kat K. Owner > "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007) LV Leah V. Admin Assistant > "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690) DK Devon K. Sales Associate > "Price was definetely not a good aspect of this product" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444) DP Dana P. Brand Ambassador > "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932) Julie Anna E. Marketing Manager > "Communication is a huge issue." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) Jennifer K. Marketing Manager > "Easy setup on our website." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) ML Michael L. President and Physician > "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion...." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) KW Kevin W. Owner > "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335) RV Robin V. Administrator > "Loved the fact that I could email and text on the same screen." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516) ML Michael L. President and Physician > "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) SC Shauna C. Operations Manager > "Our customers are happy with the communication options that we have." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565) MC Mikey C. VP Marketing > "Eventually support dropped off and no longer saw the value in the pricing" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) AA Amanda A. Insurance Claims Manager > "We use it daily to text with our customers who love to communicate via text messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042) VS Vikas S. office manager > "one potential downside of Podium is its pricing" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) BW Bird W. Sales > "It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2649007) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) CG Carrie G. Office Manager > "This will help us track all of our online reviews, help us survey customers, and help us make payment options easier..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2514294) EH Elle H. Marketing Director > "The payment processing was not something we could use because it doesn't sync up with your website or inventory." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446) BH Brooke H. Admin > "Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job has..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2519158) ML Michael L. President and Physician > "They very rarely respond in a timely fashion." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) SB Sheena B. GENERAL MANAGER > "the system is very user friendly and the reports for our leads are great to use" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4344340) Brandon H. Termite Sales Manager > "Once you send out reviews to a customer you can’t send another one even if it has been months." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3461872) MC Mikey C. VP Marketing > "Loved their software and initially their support was amazing, we saw this as worthy of the price tag." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) VR Verified Reviewer Director > "However after 3 months of paying for the product it still was not functional and had not been set up correctly. When..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___3381449) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses without..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) VR Verified Reviewer Director of Institutional Sales > "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) KC Kaitlin C. Social Media Analyst > "I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2729175) KT Katrina T. Founder > "The onboarding extremely poor - missed two scheduled calls, overly complex and time consuming." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___3397918) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses without..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) CB Caitlin B. Payroll and Tax Coordinator > "There are updates often that change the layout and can make it difficult to navigate while getting used to the new..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3685274) VR Verified Reviewer Executive > "I love how simple it is to navigate and how effective it is to reach out to customers and chat with them when they..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3396652) PM Patrick M. Client Advisor > "Hard to navigate between reviews and FB messages" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2501524) MM MM M. Brand Marketing Manager > "I appreciate the simplicity of it's functionality to reach customers directly and collect reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) AK Ashley K. Director of Marketing > "The integration was very long and drawn out when we thought it was going to be very straight forward, and the software..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2515232) TS Tammy S. Client Advisor > "I also like the integration with our CRM software" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2502934) MM MM M. Brand Marketing Manager > "I dislike that the integration for the version of Profit that we operate is not functional." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2648990) JU Josh U. Sales Representative > "Podium is exceptionally easy to use and integrates nicely into my day to day tasks as a Sales Representative. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2526091) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) EB Evan B. Owner > "This company is the worst company I have worked with so far in my life." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478) VR Verified Reviewer Director of Institutional Sales > "Podium is incredibly user-friendly." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) DW Darren W. Marketing Coordinator > "I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2998325) VR Verified Reviewer Director > "Support team is great" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3191188) MP Marina P. Marketing Manager > "Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2500826) [View Reviews](https://www.capterra.com/p/164285/Podium/reviews/) ## User interface [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 4.78 (336) [Podium](https://www.capterra.com/p/164285/Podium/) 4.24 (527) ### Features Broadly 12/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets - Workflow Automation [See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features) Podium Top features 24/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets - Workflow Automation [See all features](https://www.capterra.com/p/164285/Podium/#features) ### Recognition Broadly is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Podium ### Deployment & support Broadly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Podium Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Broadly - By Vendasta Technologies - Located in Canada - Founded in 2008 Podium - By Podium - Located in United States - Founded in ## Popular Comparisons [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,525)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $249/month Price $30/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.41 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Contact vendor for pricing Price $0.0079 4.2 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/164285-180158/Podium-vs-Twilio-Communications-Platform) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $249/month Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.36 (708)](https://www.capterra.com/p/141842/Weave/reviews/) $249/month Price $199/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (540)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Contact vendor for pricing Price $20/month 4.2 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-164285/Klaviyo-vs-Podium) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Contact vendor for pricing Price $16/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-164285/Omnisend-vs-Podium) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $249/month Price $39/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [TextP2P](https://www.capterra.com/p/183310/Text-P2P/)[4.95 (130)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Contact vendor for pricing Price $21/month 4.2 Features 4.9 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/164285-183310/Podium-vs-Text-P2P) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) $249/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/161326-164283/Broadly-Reviews-vs-Zendesk) [Podium](https://www.capterra.com/p/164285/Podium/)[4.24 (527)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.35 (2,956)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Contact vendor for pricing Price $12/month 4.2 Features 4.2 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/31898-164285/Constant-Contact-vs-Podium)