# Compare Broadly vs Swell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Broadly and Swell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/161326-172802/Broadly-Reviews-vs-Swell

---

# Broadly vs Swell Features and Cost Comparison

Last updated May 18th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BroadlySwell2/4 selected

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

[## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Starting Price

$249.00/month

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

RC

CK

Based on [336 reviews](#user-reviews)

Positive

325

Neutral

7

Negative

4

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

CP

TC

Based on [357 reviews](#user-reviews)

Positive

326

Neutral

18

Negative

13

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,104 reviews from review management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

88%Fit

High performer

Feature ratings

Review Request

4.8

Negative Feedback Management

4.7

Review Monitoring

4.7

Response Management

4.7

Review Notification

4.8

83%Fit

Feature ratings

Review Request

4.6

Negative Feedback Management

4.4

Review Monitoring

4.7

Response Management

4.4

Review Notification

4.5

User satisfaction

User satisfaction

4.8

User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.6

Customer support

4.7

User satisfaction

4.6

User reviews[357](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$249Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.

Best for

Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations.

## User reviews

Pros & cons

RC

Robert C.

President

> "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

PG

Pat G.

owner

> "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548)

CK

Carmella K.

Office Manager

> "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

Kelly Michael S.

Marketing Manager

> "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117)

JS

Jud S.

President

> "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KH

Kristen H.

Admin. & A/R Manager

> "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

MP

Michael P.

Owner

> "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

JW

Joleene W.

Owner

> "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850)

HD

Heather D.

Office manager

> "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164)

DH

David H.

Business Owner

> "We mainly use it for customer communication and reviews so we are not using it to its full potential."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125)

CR

Christi R.

Owner

> "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176)

EA

Elyssa A.

Director of Operations

> "You cannot turn off text messaging replies for clients to not write back after a review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526)

CW

Courtney W.

Office Manager

> "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925)

CS

Clay S.

Owner

> "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182)

SR

Shawna R.

HR Manager

> "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402)

RI

Rick I.

Owner

> "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294)

CC

Carol C.

Office Manager

> "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549)

KD

Kelsey D.

Manager

> "Some issues with attaching pictures to messages while using the app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

JS

Jennifer S.

General Manager

> "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186)

JK

Jesica K.

VP

> "That the software is not integrated and I have to send details/contact info monthly"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286)

GO

Gertie O.

CEO

> "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913)

KH

Kat H.

Marketing Coordinator

> "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

KD

Kelsey D.

Manager

> "This allows us to have conversations with our customers quickly before and after hours in cases of emergency."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TP

Todd P.

Owner

> "I am unable to add a picture to the blast email function."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414)

AA

Andrew A.

Service and Sales Manager

> "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

IZ

Isaac Z.

Manager

> "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585)

EC

Eric C.

CEO

> "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447)

BR

Brielle R.

Admin/ Reception

> "I don't love that I don't get follow up messages on my email, sometimes I forget to respond."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224)

KH

Kat H.

Marketing Coordinator

> "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

AB

Amber B.

Marketing Director

> "Also, it's not possible to delete past employees from reports."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671)

KH

Kat H.

Marketing Coordinator

> "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

TR

Tegan R.

Attorney

> "costs too much for the limited features we use it for."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

AM

Alvin M.

Service manager/lead technician

> "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

VR

Valheriee R.

President

> "Sometimes there are duplicate requests but nothing that harms my business."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071)

KH

Kristen H.

Admin. & A/R Manager

> "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

GP

Gregg P.

Marketing Specialist

> "Some of the new review filter features an not to my liking."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300)

SK

Sheryl K.

Owner/Administrator

> "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

JS

Jud S.

President

> "It does not integrate with our particular CRM as well as we would like."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KD

Kelsey D.

Manager

> "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TR

Tegan R.

Attorney

> "We were not able to use the payment function. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

ZG

Zhané G.

Marketing Director

> "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601)

RB

Rob B.

Business Development Manager

> "I do not like its functionality and how "clunky" it feels."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172)

AS

Amanda S.

assistant manager

> "I like having the ability to text customers if they need assistance and for marketing"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578)

NW

Nicole W.

Office Assistant

> "If customers don't utilize another source for their review..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858)

PC

Paul C.

president

> "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604)

AM

Alvin M.

Service manager/lead technician

> "Always requires updates and doesn’t always work properly. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

CK

Carmella K.

Office Manager

> "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

EF

Erin F.

CEO

> "There are not any features I would like to see edited at this time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548)

KH

Kristen H.

Admin. & A/R Manager

> "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

VH

Victor H.

President

> "It is hard to get in touch with customer service."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628)

KR

Katie R.

Owner

> "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584)

AA

Andrew A.

Service and Sales Manager

> "Our experience with the customer service of Broadly has been mixed."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

CK

Chris K.

Spa Service Manager

> "Also allows another way to contact customers and stay up to date with their needs."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938)

SK

Sheryl K.

Owner/Administrator

> "I would rather pick up the phone and it seems I can only email."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

CC

Clay C.

Professional Home Inspector

> "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276)

CS

Chuck S.

GM

> "Difficult to reach phone support."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284)

RC

Robert C.

President

> "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

MP

Michael P.

Owner

> "It's kind of pricey. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

MS

Mary S.

Sales Consultant & Marketing Director

> "It has helped raise our google reviews and ultimately help new clients find us online."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407)

CP

Cindy P.

Owner

> "The fact that we have so many issues with the features."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473)

LD

Laci D.

Manager

> "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178)

PY

Petya Y.

Office Manager

> "Not applicable."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971)

RW

Rhonda W.

Owner

> "It has helped our customers communicate with us and has made a very huge difference in our online reviews."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220)

MF

Michael F.

Owner

> "Lack of support after signing on.........."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359)

LS

Lauren S.

Marketing Director

> "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249)

MH

Melissa H.

Administrative Assistant

> "I do not have anything to add in this spot."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169)

SW

Samantha W.

Office Supervisor

> "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419)

HS

Hailey S.

Founder

> "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

JS

Julianna S.

Head of Marketing

> "Convenient reports both for each location separately and for the entire business"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466)

HS

Hailey S.

Founder

> "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

SC

Skyler C.

Residential Account Manager

> "Broadly makes it easier for our company to gain new leads and keep a constant contact with them."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812)

HS

Hailey S.

Founder

> "I just had a 2 week battle with Broadly over their billing during the COVID crisis."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

[View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

CP

Cher P.

Practice Director

> "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

CP

Cher P.

Practice Director

> "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business accounts."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation...."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important for..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to communicate..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

TM

Tara M.

Assistant Administrative Manager

> "Software tends to glitch a lot or gives an error message."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

MT

Marina T.

Band and Orchestra Manager

> "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business offers, much..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

DJ

Dan J.

Owner

> "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. "

[See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509)

RC

Richard C.

Manager

> "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100)

RS

Rebecca S.

Owner/Operator

> "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

MJ

Melody J.

sales

> "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

JS

Jessica S.

Office Manager

> "We love the ability to text our patients and chat with them when they are not able to take a phone call."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

EB

Evan B.

Owner

> "I do not find the support to be great."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

VW

Veronica W.

Marketing Manager

> "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525)

TR

Trisha R.

Owner

> "Terrible experience."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3537032)

HM

Hannah M.

Digital Products Coordinator

> "Clients love to see their reviews increase after signing up for Swell!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

## User interface

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

4.78 (336)

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (357)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Broadly

25/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features)

Swell

Top features

41/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/172802/Swell/#features)

### Recognition

Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports

Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Broadly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Broadly

-   By Broadly
-   Located in United States
-   Founded in

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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Features

4.5

4.8

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[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

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Contact vendor for pricing

Price

$299/month

4.5

Features

4.4

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

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$249/month

Price

$299/month

4.7

Features

4.4

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

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Contact vendor for pricing

Price

$49/month

4.5

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,782)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$249/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

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$249/month

Price

Contact vendor for pricing

4.7

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

Contact vendor for pricing

Price

$199/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$249/month

Price

$39/month

4.7

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell)

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

$249/month

Price

Contact vendor for pricing

4.7

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)