# Compare Broadly vs Adit 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Broadly and Adit based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/161326-208534/Broadly-Reviews-vs-Adit

---

# Broadly vs Adit Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BroadlyAdit2/4 selected

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

[Adit](https://www.capterra.com/p/208534/Adit/)[4.7 (273)](https://www.capterra.com/p/208534/Adit/reviews/)

[## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Starting Price

$249.00/month

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

RC

CK

Based on [336 reviews](#user-reviews)

Positive

325

Neutral

7

Negative

4

[## Adit](https://www.capterra.com/p/208534/Adit/)[4.7 (273)](https://www.capterra.com/p/208534/Adit/reviews/)

Starting Price

$399.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [273 reviews](#user-reviews)

Positive

253

Neutral

5

Negative

15

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,866 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

SMS Messaging

4.8

Email Management

4.0

Social Media Integration

NA

Customer Database

NA

Chat/Messaging

NA

\--%Fit

Missing features

Feature ratings

SMS Messaging

5.0

Email Management

NA

Social Media Integration

NA

Customer Database

4.9

Chat/Messaging

NA

User satisfaction

User satisfaction

4.8

User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[273](https://www.capterra.com/p/208534/Adit/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$249Per Month

-   Free version
-   Free trial

Price starts from

$399Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.

Best for

Adit is used by dental practices, optometry offices, chiropractic clinics, and orthodontic practices.

## User reviews

Pros & cons

RC

Robert C.

President

> "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

PG

Pat G.

owner

> "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548)

CK

Carmella K.

Office Manager

> "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

Kelly Michael S.

Marketing Manager

> "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117)

JS

Jud S.

President

> "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KH

Kristen H.

Admin. & A/R Manager

> "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

MP

Michael P.

Owner

> "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

JW

Joleene W.

Owner

> "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850)

HD

Heather D.

Office manager

> "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164)

DH

David H.

Business Owner

> "We mainly use it for customer communication and reviews so we are not using it to its full potential."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125)

CR

Christi R.

Owner

> "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176)

EA

Elyssa A.

Director of Operations

> "You cannot turn off text messaging replies for clients to not write back after a review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526)

CW

Courtney W.

Office Manager

> "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925)

CS

Clay S.

Owner

> "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182)

SR

Shawna R.

HR Manager

> "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402)

RI

Rick I.

Owner

> "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294)

CC

Carol C.

Office Manager

> "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549)

KD

Kelsey D.

Manager

> "Some issues with attaching pictures to messages while using the app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

JS

Jennifer S.

General Manager

> "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186)

JK

Jesica K.

VP

> "That the software is not integrated and I have to send details/contact info monthly"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286)

GO

Gertie O.

CEO

> "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913)

KH

Kat H.

Marketing Coordinator

> "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

KD

Kelsey D.

Manager

> "This allows us to have conversations with our customers quickly before and after hours in cases of emergency."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TP

Todd P.

Owner

> "I am unable to add a picture to the blast email function."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414)

AA

Andrew A.

Service and Sales Manager

> "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

IZ

Isaac Z.

Manager

> "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585)

EC

Eric C.

CEO

> "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447)

BR

Brielle R.

Admin/ Reception

> "I don't love that I don't get follow up messages on my email, sometimes I forget to respond."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224)

KH

Kat H.

Marketing Coordinator

> "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

AB

Amber B.

Marketing Director

> "Also, it's not possible to delete past employees from reports."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671)

KH

Kat H.

Marketing Coordinator

> "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397)

TR

Tegan R.

Attorney

> "costs too much for the limited features we use it for."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

AM

Alvin M.

Service manager/lead technician

> "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

VR

Valheriee R.

President

> "Sometimes there are duplicate requests but nothing that harms my business."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071)

KH

Kristen H.

Admin. & A/R Manager

> "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

GP

Gregg P.

Marketing Specialist

> "Some of the new review filter features an not to my liking."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300)

SK

Sheryl K.

Owner/Administrator

> "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

JS

Jud S.

President

> "It does not integrate with our particular CRM as well as we would like."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558)

KD

Kelsey D.

Manager

> "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681)

TR

Tegan R.

Attorney

> "We were not able to use the payment function. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723)

ZG

Zhané G.

Marketing Director

> "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601)

RB

Rob B.

Business Development Manager

> "I do not like its functionality and how "clunky" it feels."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172)

AS

Amanda S.

assistant manager

> "I like having the ability to text customers if they need assistance and for marketing"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578)

NW

Nicole W.

Office Assistant

> "If customers don't utilize another source for their review..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858)

PC

Paul C.

president

> "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604)

AM

Alvin M.

Service manager/lead technician

> "Always requires updates and doesn’t always work properly. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876)

CK

Carmella K.

Office Manager

> "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779)

EF

Erin F.

CEO

> "There are not any features I would like to see edited at this time"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548)

KH

Kristen H.

Admin. & A/R Manager

> "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541)

VH

Victor H.

President

> "It is hard to get in touch with customer service."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628)

KR

Katie R.

Owner

> "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584)

AA

Andrew A.

Service and Sales Manager

> "Our experience with the customer service of Broadly has been mixed."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844)

CK

Chris K.

Spa Service Manager

> "Also allows another way to contact customers and stay up to date with their needs."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938)

SK

Sheryl K.

Owner/Administrator

> "I would rather pick up the phone and it seems I can only email."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337)

CC

Clay C.

Professional Home Inspector

> "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276)

CS

Chuck S.

GM

> "Difficult to reach phone support."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284)

RC

Robert C.

President

> "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005)

MP

Michael P.

Owner

> "It's kind of pricey. "

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535)

MS

Mary S.

Sales Consultant & Marketing Director

> "It has helped raise our google reviews and ultimately help new clients find us online."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407)

CP

Cindy P.

Owner

> "The fact that we have so many issues with the features."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473)

LD

Laci D.

Manager

> "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178)

PY

Petya Y.

Office Manager

> "Not applicable."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971)

RW

Rhonda W.

Owner

> "It has helped our customers communicate with us and has made a very huge difference in our online reviews."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220)

MF

Michael F.

Owner

> "Lack of support after signing on.........."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359)

LS

Lauren S.

Marketing Director

> "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249)

MH

Melissa H.

Administrative Assistant

> "I do not have anything to add in this spot."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169)

SW

Samantha W.

Office Supervisor

> "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419)

HS

Hailey S.

Founder

> "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

JS

Julianna S.

Head of Marketing

> "Convenient reports both for each location separately and for the entire business"

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466)

HS

Hailey S.

Founder

> "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

SC

Skyler C.

Residential Account Manager

> "Broadly makes it easier for our company to gain new leads and keep a constant contact with them."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812)

HS

Hailey S.

Founder

> "I just had a 2 week battle with Broadly over their billing during the COVID crisis."

[See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065)

[View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

MO

Megan O.

Receptionist

> "It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7113631)

Nimet A.

Owner

> "We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7099370)

Isabella C.

Director of Operations

> "The platform offers strong value for the money, especially considering how many features are included—patient communication, online..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7055238)

AN

Aja N.

dentist

> "Most times that the system experiences issues is during our working day, which is really inconvenient, as we cannot communicate with via calls..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7063817)

JN

Jennifer N.

optometrist

> "I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7080371)

VR

Verified Reviewer

Owner

> "Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7123991)

MS

Mehrnaz S.

Front office

> "My favorite part is the the Mobile app which allows team members to access patient information and address concerns anytime, anywhere."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7127731)

MH

Mindy H.

Front office manager

> "Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute!"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7100737)

Yvette M.

Practice Administrator

> "Patients can book appointments and complete paperwork ahead of time, which speeds up check-ins and keeps the schedule running efficiently."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7074330)

RD

Ray D.

Dentist

> "Software can glitch and cause issues with communication however is reliable 99% of the time."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7091348)

AJ

Amanda J.

Dental Assistant

> "The platform offers a comprehensive suite of tools that streamline communication, scheduling, and patient engagement in a dental or medical..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6815726)

JS

Josh S.

Dentist

> "A few features could benefit from better documentation or tutorials, and occasionally customer support response times are a bit slow during..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6850817)

Alina M.

Chief Operations Officer

> "I liked the text-to-pay feature, as it made the payment process much more convenient and efficient for both patients and our team."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7079834)

SH

Steve H.

Billing Specialist

> "There is too much going on all at once and now even at it's smallest it still takes up 80% of the screen."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7100180)

SC

Shawna C.

Office Manager

> "I love the patient communication like the reminder notifications with ADIT, and the way I can send an email to all of our active patients."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6882534)

FA

Fatima A.

Office Manager

> "With every consent form, patients have to add their phone number and email which wastes a lot of time and patient complain about it as well."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6789996)

JN

Jennifer N.

optometrist

> "Adit has the same if not more features than the other platform, their IT support is very fast and responsive, and their customer service is..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7080371)

SK

Shubhneet K.

office manager

> "The only problem i feel is sometimes the application on the desktop gets freeze and we have to refresh it sometimes."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6815771)

Jamie L.

Practice Manager

> "He helped us get our online scheduling set up quickly and smoothly, and he made the entire process feel manageable and stress-free."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7116176)

KS

Kelly S.

Manager

> "It didn’t matter how many times we called; the issues were never truly resolved. When I did manage to speak with someone, I repeatedly told..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7035181)

SK

Shilpa K.

Dentist

> "Sending text messages or keeping track of missed calls, Adit does a great job of managing all aspects of patient communication"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7063571)

AN

Ali N.

Technician

> "Our prior messaging system was not as in-depth and did not have as many features available compared to Adit's system."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6852113)

JS

Joanna S.

Office manager

> "anyone can actually work from it whether you’re back staff or staff it does everything you can gather download paperwork ask for medical..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6884385)

KR

Kimmie R.

Office manager

> "If you’re not familiar with the settings and do not modify them, patients will get duplicate texts/calls.. But it was mentioned with..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6883526)

VR

Verified Reviewer

Dental Office Manager

> "The reach out randomly to make sure we are doing ok and if there is anything they can help with as well as sharing new features that are..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7065824)

EM

Evelyn M.

Office Manager

> "They would upload a breakdown with inaccurate or missing information."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7130920)

Dr. Dan S.

Doctor of Chiropractic

> "It's great to see patient information from our EHR pop up when someone is calling (who it is, appointment info, balance, etc.). "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7083107)

AB

Angel B.

administrative support

> "Our current dental softare doesnt fully integrate with all of the adit modules!"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6855796)

ED

Esper D.

Bookkeeper

> "ADIT is perfect platforms/software for Dental on communicating/scheduling patients most especially with their text reminders set-ups."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6833802)

KS

Kay S.

Front Desk

> "Customer service, takes a while for things to get fixed, Customer service calls at 6am and dont"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7005786)

KT

Kini T.

Dentist Owner

> "You can see the schedule, patients list access and digital forms uploaded for patients and alot of other perks Adit provides all for way..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6812195)

HK

Hariyali K.

Dentist

> "Their customer service was so poor that every now and then we got phone calls from them and they started sharing sensitive information about..."

[See full review](https://www.capterra.com/p/208534/Adit/#SoftwareAdvice___6536854)

MM

Mena M.

Office Manager

> "It has made a huge difference in how we communicate with our patients—everything is faster, more organized, and much more efficient."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7137204)

SS

Sinan S.

Dentist

> "at the very beginning (1.5year ago) the software didn't integrate well with our patient management system but that got fixed"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7031923)

Yvette M.

Practice Administrator

> "Adit has been a game-changer for our practice, streamlining daily operations while improving the patient experience."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7074330)

SH

Steve H.

Billing Specialist

> "The new update is busy and not as good as where it was before."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7100180)

Laura E.

VIRTUAL ASSISTANT

> "It makes day-to-day tasks so much easier and more organized, especially when handling patient-related workflows."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7128250)

KC

Kaitlin C.

Patient Admin

> "My one con about Adit is you can not message someone who is not a patient in the system."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7043234)

SB

Stacie B.

Office Manager

> "Ease of communication with patients for texting even after hours is great for emergencies and someone needing to cancel appointment, etc."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7126448)

KR

Kari R.

Office Manager

> "The service center is all overseas which can sometimes make communication difficult"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7040428)

MH

Mindy H.

Front office manager

> "Features are awesome by sending out a link after the patient appointment has been done asking for a review."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7100737)

JL

James L.

OMS, Owner

> "Adit knew they cannot provide easy eSignatures on forms but they misrepresent capabilities to make it seem that is user friendly platform"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6478908)

Dr. Dan S.

Doctor of Chiropractic

> "We really like that Adit is an all-in-one solution for us, and that it integrates well with our EHR (Jane App). "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7083107)

KS

Kelly S.

Manager

> "This was after weeks of accessing our server and crashing it multiple times."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7035181)

Laura E.

VIRTUAL ASSISTANT

> "I’ve been using this platform as a virtual assistant in patient care, and I can honestly say it’s one of the best tools I’ve worked with so..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7128250)

Nicole S.

Office Manager

> "We can't pick what items to post payments directly to."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6879743)

AM

Albert M.

Assistant Office Manager

> "Overall, Adit contributed to better organization, time savings for staff, and an improved experience for both the team and patients."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7063932)

YM

Yveth M.

office manager

> "When you have an issue you have to create a ticket number and have to wait for someone to be available"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6806149)

AR

Amanda R.

Office Manager

> "Pros of Adit for our office: Google review requests- we have tripled the number of Google reviews for our office."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7054589)

KS

Kelly S.

Manager

> "We were told multiple times that issues had been fixed, yet the very next day the same problems would reappear."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7035181)

JH

Janie H.

Office Manager

> "This saves alot of time from scanning and having done before patient comes in."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7086701)

JR

Jennifer R.

office manager

> "I am still not using the insurance verification feature, it is confusing."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6845118)

KT

Kini T.

Dentist Owner

> "Best Communication System in Dentistry for all the things that it does and does it well at a good competitive price compared to all the other..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6812195)

CF

Chloe F.

Office Manager

> "This could very well be an internet issue however that would be the only problem that we run into from time to time."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6838391)

SC

Stephanie C.

Office Manager

> "We like how payments post directly to Dentrix, and we can set up recurring payments for our membership plan."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6842532)

KR

Kari R.

Office Manager

> "The initial setup had a lot of issues that we had to work through with the tech staff. "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7040428)

SH

Sonya H.

Practice Administrator

> "We made the switch in July of 2025, and we are ABSOLUTELY impressed with the entire systems for the whole office and the APP that you can use..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7044052)

JP

Jennica P.

office manager

> "the syncing isn't always great with confirmations."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6878713)

Tracy L.

Office Manager

> "The integration with our Dentrix software was seamless. And the dashboard is great for practice analytics."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7091257)

KS

Kayla S.

Admin Assistant

> "We feel that it takes too long to solve a problem and would like a quicker response."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7006790)

YS

Yanny S.

office manager

> "the app i like how we have everything in one places like call text fax form and ect i like it a lot good jab"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6826687)

DO

Dejah O.

AOM

> "We are losing money, not recommended at all!!"

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7130106)

MM

Mena M.

Office Manager

> "We’ve had a great experience working with Adit for our phone confirmation and texting system."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7137204)

DO

Dejah O.

AOM

> "Its like their staff have no clue what to do."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7130106)

KC

Kaitlin C.

Patient Admin

> "It is extremely easy to pull reports, communicate with patients, send and receive fax messages, and even enters patient information from new..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7043234)

KS

Kelly S.

Manager

> "After months of back-and-forth and constant problems, we finally decided to cancel and find another company."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7035181)

SK

Shubhneet K.

office manager

> "The patient confirmation messaging and contact options are good and also i really like the option of attaching a file."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6815771)

MP

Mike P.

Dentist

> "Some reports can be confusing without any training or guidance."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7036226)

VR

Verified Reviewer

Dental Office Manager

> "it only is worth it if a company is willing to learn from those and take steps to repair what is broken and not stay stagnate."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7065824)

JR

Jim R.

Office Manager

> "Once in awhile the workarounds we are given do not truly solve the issue."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6821593)

JH

Janie H.

Office Manager

> "it has been good, waiting for new phone system to discover all the other things it will do to help our workflow."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7086701)

NM

Ngu M.

reergwregbr

> "Customer support is made up of maybe 4 people in India with fake American names."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6665054)

SN

Stephany N.

front desk

> "Adit helped us run more efficiently and made communication with patients smoother. Once we got the hang of it, it became a really valuable..."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6856672)

HK

Hariyali K.

Dentist

> "My half of the patients stopped receiving messages including myseld and my staff."

[See full review](https://www.capterra.com/p/208534/Adit/#SoftwareAdvice___6536854)

KK

Kathy K.

Office Manager

> "we love the stream line communication, most of my patients will answer to a text ASAP then to a phone call. "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7037273)

KM

KARA M.

Office manager

> "Ins verification confusion. "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6852024)

RH

Rebecca H.

Operations Manager

> "The software is great, offers texting, forms, reviews, and practice numbers."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6846414)

DS

David S.

Dentist

> "Kind of annoying for the patient. "

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___7012329)

AB

Ashley B.

Office Manager

> "The text to pay feature is a hit with our patients and makes collecting so much easier and quicker."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6865270)

AS

Allyson S.

Dental Practice Manager

> "We were also promised an Amazon gift card that we never received."

[See full review](https://www.capterra.com/p/208534/Adit/#Capterra___6795396)

[View Reviews](https://www.capterra.com/p/208534/Adit/reviews/)

## User interface

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

4.78 (336)

[Adit](https://www.capterra.com/p/208534/Adit/)

4.67 (273)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Broadly

Top features

12/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features)

Adit

11/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/208534/Adit/#features)

### Recognition

Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports

Adit is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value DentalSoftware (2022) 

### Deployment & support

Broadly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Adit

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Broadly

-   By Broadly
-   Located in United States
-   Founded in

Adit

-   By Adit
-   Located in United States
-   Founded in

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[Adit](https://www.capterra.com/p/208534/Adit/)[4.67 (273)](https://www.capterra.com/p/208534/Adit/reviews/)

vs

[Practice-Web](https://www.capterra.com/p/48192/Practice-Web-Dental/)[4.90 (115)](https://www.capterra.com/p/48192/Practice-Web-Dental/reviews/)

$399/month

Price

$109/month

4.6

Features

4.8

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/48192-208534/Practice-Web-Dental-vs-Adit)