--- title: "Compare Broadly vs SurveyMonkey 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare SurveyMonkey and Broadly based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey" page_type: "comparison" language: "en" --- # SurveyMonkey vs Broadly Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SurveyMonkeyBroadly2/4 selected [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [10,512 reviews](#user-reviews) Positive 9,874 Neutral 498 Negative 140 [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment RC CK Based on [336 reviews](#user-reviews) Positive 325 Neutral 7 Negative 4 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 1,676 reviews from customer satisfaction software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Not enough reviews Feature ratings Customer Experience Management 4.4 Complaint Monitoring 3.8 Customizable Forms 4.5 Multi-Channel Communication 4.0 Reporting/Analytics 4.4 \--%Fit Missing features Not enough reviews Feature ratings Customer Experience Management NA Complaint Monitoring NA Customizable Forms NA Multi-Channel Communication \-- Reporting/Analytics 4.6 User satisfaction User satisfaction 4.6 User reviews[10,512](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 User satisfaction 4.8 User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $30Per User, Per Month - Free version - Free trial Price starts from $249Per Month - Free version - Free trial Best for Best for SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. Best for Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality. ## User reviews Pros & cons Meshv P. Salesforce Developer > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) VR Verified Reviewer Founder > "As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) CF Cody F. Principal Software Engineer > "The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7154570) PA Portia A. Nurse > "The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription,..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7168744) VR Verified Reviewer Founder > "Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) Dre' H. Senior Educator Support Specialist > "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) SL Shannon L. Executive Assistant > "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) JH Jenny H. Communications Director > "The major downside is the cost and you cannot share passwords, each team member has to have their own account." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7152655) DM DeAnna M. Managing Director > "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Ronith C. Student > "It offers a wide variety of question types, customizable templates, and useful reporting tools." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) AB Anna B. Kinesiologist > "The team and employee engagement is low when the link is sent out to be filled out." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157937) IL Ilaria L. Assistant Reservations Manager > "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850) Stacey W. Accounting Manager > "Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7175281) BK Blerta K. Language Instructor > "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830) JB Jenna B. Asst Manager > "On the basic or standard plan, you're limited in options, and it's a bit pricey as well." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7141895) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) DK Dawn K. Director of Human Relations > "The customization is a bit limited in terms of fonts, etc but that's not very important to me." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) SP Sonu P. Systems Analyst > "I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) VR Verified Reviewer Sr. Dir. Support and Operations > "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) Ronith C. Student > "It has helped me create surveys efficiently for collecting feedback, research, and simple questionnaires." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) Ronith C. Student > "The platform is reliable, easy to navigate, and provides clear insights through its reporting tools. While the premium plans can be costly, the overall..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) JF Jennifer F. Marketing Lead > "Unable to embed surveys directly into an email, it always redirects people to their website." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) Meshv P. Salesforce Developer > "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) SR Samuel R. Program Director > "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) VR Verified Reviewer Software developer > "Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) Amanda C. Young Professionals Chairperson > "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984) VR Verified Reviewer Software developer > "The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) SC Sean C. Marketer > "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151) CP Christina P. Certified Nursing assistant > "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Founder > "SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) CB Chelsea B. Preop PACU RN > "There is no go back button on response pages which can be bad if I want to change an answer." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) CC Chitranzan C. Insurance Advisor > "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) PN Poerwestri N. Travel Manager > "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) RC Ruby C. MARKETER > "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) TZ Tiffani Z. Operations Manager > "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) JM Jaime M. Regional Sales Manager > "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819) RD Ruth D. Designer > "I think there should be a better design or configuration as I often get stuck." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319) NW Nolan W. Head of Sales > "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822) VR Verified Reviewer Research Student > "Paid subscriptions are a bit expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309) SV Shameek V. Director > "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) Carlie R. Owner > "They're a few bugs in glitches on the site." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172) Ashley G. HR Manager > "SurveyMonkey is an excellent tool for creating surveys quickly and efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7153573) ML Ming L. Chief scientific officer > "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) BL Brooke L. Teacher > "I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7172237) EB Erick B. Director of design and research > "It has some major challenges that we have been facing from time immemorial." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7169864) PN Poerwestri N. Travel Manager > "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) KC Kaitlyn C. HR Director > "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262) AB Ailton B. Student > "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219) IN Inamari N. Marketing Executive > "Free plan is limited, and advanced features can be pricey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232) RC Ruby C. MARKETER > "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) Priya B. Advisor > "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490) MM Mari M. Comms Manager > "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) GD Gino D. Sales Coordinator > "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805) Gavin L. Account manager > "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595) Dre' H. Senior Educator Support Specialist > "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) PD Pat D. Sr. Director > "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437) VR Verified Reviewer Director of Instructional Technology > "Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157723) CP Carrie P. Counselor > "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762) SR Samuel R. Program Director > "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) KM Kyle M. Roadside Network Administrator > "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867) VR Verified Reviewer Sr. Dir. Support and Operations > "The platform also gives you solid options for customization, reporting, and data export." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) BL Bill L. Principal Head of Talent > "It has limited free features and tends to have a lot of ads and makes it harder to use" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683) VR Verified Reviewer HR Manager > "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617) VR Verified Reviewer Admin > "Complex surveys are going to cost a little more." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249) YD Yanatha D. Consultant > "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) SB Sarah B. Marketing and Events > "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293) ML Malachi L. Director of African Leadership Programs > "Export options are a little lacking in the free version." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192) EO Esther O. Business Planning Analyst > "I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6504198) ES Ellie S. Senior Marketing Campaigns Lead > "The free plan is pretty limited and it's tough that they limit responses" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654) SL Shannon L. Executive Assistant > "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Frank B. Owner > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) Cristian Jair R. Shopman > "It's a little overwhelming its interface at first, as well as all their tools and what they are for." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4450180) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) JW Joshua W. Review Writer / Student > "The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2433074) AH Alicia H. Digital Marketing Specialist > "I was impressed by how user friendly this interface was as well as being mobile friendly." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6708950) VR Verified Reviewer User > "The brighter interface makes such a difference as I spend all damn day in front of a screen." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#GetApp___2825692) WB Will B. Short Course Manager > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) KC Kenneth C. Vice President > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Customer Service Rep > "I wish there were more integration options to pull the data into our own systems just do not have the resources at this time to devote to this project" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3729855) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) LR Lacie R. Otr > "It doesn't integrate well with other programs and I'm not aware of any survey tracking ability." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3706010) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) CT Carly T. Onboarding Consultant > "This system does not integrate with Slack which is where I do most of my communication with my teammates." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2452563) ANJ Aja Nurse J. Student > "The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Nataliia T. Businesses Development Manager > "The service is very intuitive, users do not need much time to start using it." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7119598) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) ANJ Aja Nurse J. Student > "The surveys were well‑organized, simple to navigate, and quick to complete." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) PJ Posh J. US IT LEAD > "A great low-cost tool that provides seamless integration and clear concise results with little administrative configuration." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587782) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) Frank B. Owner > "Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Andy G. Operations Manager > "We were able to reach out to employees and our customers without problems." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014995) AA Aarash A. CEO > "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310) ML Ming L. Chief scientific officer > "I've used it several times to help with customer discovery and I find it intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) FD Francois D. General manager > "The problem is the customer service." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) [View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) RC Robert C. President > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) PG Pat G. owner > "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548) CK Carmella K. Office Manager > "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) Kelly Michael S. Marketing Manager > "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117) JS Jud S. President > "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) MP Michael P. Owner > "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) JW Joleene W. Owner > "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) HD Heather D. Office manager > "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164) DH David H. Business Owner > "We mainly use it for customer communication and reviews so we are not using it to its full potential." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125) CR Christi R. Owner > "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176) EA Elyssa A. Director of Operations > "You cannot turn off text messaging replies for clients to not write back after a review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526) CW Courtney W. Office Manager > "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) CS Clay S. Owner > "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182) SR Shawna R. HR Manager > "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402) RI Rick I. Owner > "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294) CC Carol C. Office Manager > "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549) KD Kelsey D. Manager > "Some issues with attaching pictures to messages while using the app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) JS Jennifer S. General Manager > "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186) JK Jesica K. VP > "That the software is not integrated and I have to send details/contact info monthly" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286) GO Gertie O. CEO > "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913) KH Kat H. Marketing Coordinator > "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) KD Kelsey D. Manager > "This allows us to have conversations with our customers quickly before and after hours in cases of emergency." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TP Todd P. Owner > "I am unable to add a picture to the blast email function." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414) AA Andrew A. Service and Sales Manager > "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) IZ Isaac Z. Manager > "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585) EC Eric C. CEO > "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447) BR Brielle R. Admin/ Reception > "I don't love that I don't get follow up messages on my email, sometimes I forget to respond." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) KH Kat H. Marketing Coordinator > "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) AB Amber B. Marketing Director > "Also, it's not possible to delete past employees from reports." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671) KH Kat H. Marketing Coordinator > "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) TR Tegan R. Attorney > "costs too much for the limited features we use it for." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) AM Alvin M. Service manager/lead technician > "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) VR Valheriee R. President > "Sometimes there are duplicate requests but nothing that harms my business." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071) KH Kristen H. Admin. & A/R Manager > "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) GP Gregg P. Marketing Specialist > "Some of the new review filter features an not to my liking." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300) SK Sheryl K. Owner/Administrator > "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KD Kelsey D. Manager > "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TR Tegan R. Attorney > "We were not able to use the payment function. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) ZG Zhané G. Marketing Director > "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) AS Amanda S. assistant manager > "I like having the ability to text customers if they need assistance and for marketing" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578) NW Nicole W. Office Assistant > "If customers don't utilize another source for their review..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858) PC Paul C. president > "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604) AM Alvin M. Service manager/lead technician > "Always requires updates and doesn’t always work properly. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) CK Carmella K. Office Manager > "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) EF Erin F. CEO > "There are not any features I would like to see edited at this time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KR Katie R. Owner > "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) CK Chris K. Spa Service Manager > "Also allows another way to contact customers and stay up to date with their needs." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938) SK Sheryl K. Owner/Administrator > "I would rather pick up the phone and it seems I can only email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) CC Clay C. Professional Home Inspector > "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) CS Chuck S. GM > "Difficult to reach phone support." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284) RC Robert C. President > "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) MP Michael P. Owner > "It's kind of pricey. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) MS Mary S. Sales Consultant & Marketing Director > "It has helped raise our google reviews and ultimately help new clients find us online." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407) CP Cindy P. Owner > "The fact that we have so many issues with the features." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473) LD Laci D. Manager > "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178) MF Michael F. Owner > "Lack of support after signing on.........." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359) RW Rhonda W. Owner > "It has helped our customers communicate with us and has made a very huge difference in our online reviews." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220) MH Melissa H. Administrative Assistant > "I do not have anything to add in this spot." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169) LS Lauren S. Marketing Director > "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249) HS Hailey S. Founder > "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SW Samantha W. Office Supervisor > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419) PY Petya Y. Office Manager > "Not applicable." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971) JS Julianna S. Head of Marketing > "Convenient reports both for each location separately and for the entire business" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466) HS Hailey S. Founder > "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SC Skyler C. Residential Account Manager > "Broadly makes it easier for our company to gain new leads and keep a constant contact with them." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812) HS Hailey S. Founder > "I just had a 2 week battle with Broadly over their billing during the COVID crisis." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) CW Courtney W. Office Manager > "It also let's us know when there is a review that hasn't been responded to after a certain amount of time - which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) SR Shelley R. Director of Administration > "This feedback helps us know if we are on track and exceeding expectations." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170187) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) JB Jenny B. Ops Manager/Owner > "The ease of use and simplicity speak volumes when you are needing to make every second of your day work for you and..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083704) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) JW Joleene W. Owner > "The automation of the review is so easy and we were able to build our reviews quickly." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) [View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) ## User interface 4.57 (10,512) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 4.78 (336) ### Features SurveyMonkey Top features 31/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets - Workflow Automation [See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features) Broadly 12/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets - Workflow Automation [See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features) ### Recognition SurveyMonkey is recognized as a top-rated tool in 1 Capterra Shortlist reports Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support SurveyMonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Broadly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SurveyMonkey - By Momentive - Located in United States - Founded in 2009 Broadly - By Vendasta Technologies - Located in Canada - Founded in 2008 ## Popular Comparisons [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $30/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $249/month Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $30/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $249/month Price $199/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $30/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $249/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $30/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $249/month Price $39/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.65 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/) $30/month Price £0 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/57112-253516/SmartSurvey-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $249/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-161326/Freshdesk-vs-Broadly-Reviews) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) $30/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $249/month Price $39/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-161326/Typeform-vs-Broadly-Reviews)