ALERE vs MIE Trak Pro: Which is a better fit?

The ability to modify is very important for us. Ease of use is also very important for our clients and the product is easy to learn.

Sometimes the different tabs of the modules can take time to load, and we had some problems with errors and the system freezing up.

I love the comprehensive nature of ALERE. It handles all of our operations.

Everyone is able to find out information through the system, instead of constantly asking if an order has been placed. There are less errors with duplicate orders because of the warnings.

So, the user interface is rich and powerful, and all modules utilize that same interface.

Having customers that need to connect to other websites other than the ones that TIW has made available can be difficult which the customer does not understand.

The manuals and demos are very helpful. Support from TIW is always quick and helpful when we have questions.

Tracking the bills that we pay and being able to hyperlink them to the actual invoice.

The mobile warehouse is great and our team loves it. The kiosk for tracking wo progress is great and was easy to implement.

Lack of sound documentation when setting up for the first time.

I think our feedback is important and many fixes had been approved in order to seek the most from it. A relative open solution, easy to customize and great support.

Lack of manual describing all functionality aspects.

The customer service of Mie Trak Pro is amazing. They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team.

It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases.

Their willingness to customize programs and provide new innovative solutions to help us work more effectively has always been their greatest asset.

New builds often cause unforeseen problems. Some smaller “nuisance” issues have not be fixed for several build generations.