# Compare Rocket.Chat vs WhatsApp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Rocket.Chat and WhatsApp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/161575-180345/Rocket-Chat-vs-WhatsApp --- # Rocket.Chat vs WhatsApp Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Rocket.ChatWhatsApp2/4 selected [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[4.3 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [## Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[4.3 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.2 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 129 Neutral 23 Negative 4 [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,400 reviews](#user-reviews) Positive 15,714 Neutral 572 Negative 114 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 14,335 reviews from team communication software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Email Management NA File Management \-- Project Management NA Real-Time Chat 4.4 Mobile Access 4.3 66%Fit Missing features Feature ratings Email Management NA File Management NA Project Management 4.3 Real-Time Chat 4.8 Mobile Access 4.8 User satisfaction User satisfaction 4.3 User reviews[156](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.4 Customer support 4.1 User satisfaction 4.7 User reviews[16,400](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for The platform is optimized for government, defense, regulated enterprises, and critical infrastructure teams that require sovereign communications an operational resilience. Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## User reviews Pros & cons KK Kelvin K. Web Developer > "Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___6733601) VR Verified Reviewer QA Analyst > "There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___6295744) FP Fabian P. Technical Support Representative > "since being a permanent user of rocket chat it has allowed me to keep in touch with friends and co workers in a very..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3826921) VR Verified Reviewer Executive Assistant > "overall is one of the least annoying and got my question answered without jumping through hoops" [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___6586421) VL Veronica L. PhD student > "Instant messages, send pictures, images and other files to keep your group working." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4454955) VR Verified Reviewer designer > "Sometimes its hard to use it on the mobile phone and icons are really small." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4002422) AM Ailed M. Engenieer > "Is great that you can have all your users and create different groups to mantain control of the correct communications." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4361717) VR Verified Reviewer Supervisor/Customer Service Representative > "I also do not like when you do a direct message or private message with an individual theres no way to delete the message..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3611977) VR Verified Reviewer Web Manager > "It can work on Your internal server, You can manage it by yourself, and thanks to that with the proper approach it can..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3265945) RR Renae R. Supervisor/Customer Service Representative > "I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3174561) VR Verified Reviewer designer > "I like it for live chat, making groups or discussions. " [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4002422) VR Verified Reviewer Advisor > "Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3545491) US Udbhav S. Researcher > "First time, I heard about this software when we have to organize a virtual conference at a large scale, to connect people..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3027758) VR Verified Reviewer Trainee Executive > "Significant delays in updating of messages leading to improper communications during critical project times." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3287850) Shaunak P. React Js Developer > "It has benefitted us a lot as we use it to manage our project and keeping the conversation in channel keeps it..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3119425) VR Verified Reviewer General Manager > "Otherwise you're going to be in for a headache." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4820398) Carlos S. RPA Developer > "Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3373671) VR Verified Reviewer Supervisor/Customer Service Representative > "I also do not like that sometimes the pinned messages feature works and sometimes it doesnt." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3611977) WW Warren W. Team Lead > "Chat can be access on all devices and there is also a web version so there is no need to install application on PC" [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3253951) CS Carlo S. Leasing Consultant > "It’s not at all intuitive the way people normally keep track of conversations w people in their phones." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2950435) JH Jack H. Senior Technician > "This software centralises all of your communication channels and makes the task of managing communications much more..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2944911) VR Verified Reviewer Enterprise resilience officer > "consequently make it harder for users with less computer skills to catch up with other advanced users." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3035108) VL Veronica L. PhD student > "A platform proper for team working." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4454955) Felix K. Sr. IT Service Delivery Analyst > "The video call option is still missing" [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2969864) Carlos S. RPA Developer > "The solution positively surprised us and we found it simple to install and configure on our network for use in internal..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3373671) VR Verified Reviewer SDR > "As a collaborator using it and not an admin, I really don't know how it works in terms of privacy." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3418639) Carlos S. RPA Developer > "We customized the layout and created workgroups to integrate the team and it worked very well." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3373671) VR Verified Reviewer full stack developer > "one more thing is when we search into chat, by click on that message we can not directly go to that part of the chat." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2264067) VR Verified Reviewer Tech Writer > "All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2690489) Carlos S. RPA Developer > "Support is a bit of a downside, but it's rarely used." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3373671) Hendy I. CTO > "Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2815325) VR Verified Reviewer Customer Success Manager > "They also restricted a lot of things." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3393750) Felix K. Sr. IT Service Delivery Analyst > "It's good for team collaboration and communication with the ability to create changes" [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2969864) Regina F. Help Desk Technician > "Even in the network environment, it "falls" (more often than a similar solution). But, perhaps it is due to the number of..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2771623) AA Andrew A. UX Writer > "Uploading custom emoji is always fun, and it works well on Rocket." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3290090) RR Renae R. Supervisor/Customer Service Representative > "I think that feature should be done away with." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3174561) VR Verified Reviewer designer > "Quick and easy tool for everybody." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___4002422) VR Verified Reviewer Advisor > "It makes it difficult to use sometimes." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3545491) CH Charles H. I.T. Manager > "Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#SoftwareAdvice___2533693) VR Verified Reviewer CEO > "A few times I had the feeling that it has issues to reliably mark already read messages." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#GetApp___2355878) VR Verified Reviewer Partner > "The open APIs are great, we use a lot with other teamates." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___3311994) Hendy I. CTO > "It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2815325) VR Verified Reviewer Network Engineer > "This is a great on-prem chat system and for sharing sensitive data that can't leave the office. Once the server was built..." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2433692) KN Khoa N. VP of Federal Sales > "I have small issues with previewing Amazon." [See full review](https://www.capterra.com/p/161575/Rocket-Chat/#Capterra___2263339) [View Reviews](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it ourselves." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Bishal S. relationship manager > "Connectivity: The app needs internet, and that may be a problem in low connection places." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) ## User interface [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/) 4.29 (156) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,400) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important Rocket.Chat Top features 25/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/161575/Rocket-Chat/#features) WhatsApp 14/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) ### Recognition Rocket.Chat is recognized as a top-rated tool in 1 Capterra Shortlist reports WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  ### Deployment & support Rocket.Chat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Rocket.Chat - By Rocket.Chat - Located in United States - Founded in 2016 WhatsApp - By WhatsApp - Located in United States - Founded in ## Popular Comparisons [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[4.29 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-161575/Slack-vs-Rocket-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[4.29 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-161575/LiveAgent-vs-Rocket-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180345/Zendesk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 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(997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.6 Features 4.3 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180345/Bitrix24-vs-WhatsApp)