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Organisations located in the UK, USA or Australia. Core industry sectors are: Construction, Engineering, Manufacturing, Defence, FE, Customer Service
Teams in Change Management/Digital Transformation departments of any industry. For those looking to map and improve business processes, automate steps and create process libraries for organisations.
The key function I like best is its mobile ability, this allows our operations teams access to our management system.
There is no automatic warning when a map is not published you have to manually go into the menu edit to check.
What I like most about the software is how logically it is laid out. You can add so much detail to the activities and a robust reporting mechanism.
Only issues we had so far was linking documents to the process maps which had a few teething problems.
I have been using PN for about 6 years and have created some brilliant management systems.
We have found several issues frustrating and culminating in the switching off of several areas of functionality.
The ability to produce process flows that can easily be accessed and used by staff in their day to day roles. It is also a great tool for training staff.
Publishing times can take quite some time especially when you have a large number of maps. Also their is no way of identifying any maps that did not publish that should have.
My overall experience with Skore has been positive. The tool is fantastic and is loved by everyone who sees it and/or uses it.
Some functionality affected by browser performance, which can be a bit disruptive to a live workshop.
Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use.
It sometimes looses my work - cut/copy and paste as a mouse click.
The Skore team has been fantastic supporting our team as they learn the technology. They are flexible and available.
Failing this any questions sent to their support centre are turned around very quickly.
Skore is a great product, which can produce impressive results efficiently.
My own fault not Skore's as all I need to do is practice.
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