ELMO Software vs Access PeopleHR: Which is a better fit?

Alan A

Human Resources Generalist

Superb Customer Service and Support Staff: Throughout both the pre- and post-implementation phases, I received assistance that was competent, fast, and effective.

We are early on in usage, so far the implementation and project management has been disjointed and poor. Not enough promotion of workflow and details around resourcing to go live.

I think the system albeit in its infancy allows great connections across the organisation. It also allows our staff to take advantage of great discounts.

The main feature that was missing was that it could not integrate with their own HR module which meant that my team would have to double capture any leave requests.

Great overall quality of platform for money spent with good customer service and support throughout.

Many months down the track and we are still battling with the system.

Great ways of learning and understanding a way that is descriptive with interactive screens and texts that follows with imagery and very easy to relate to and gain knowledge as a result.

One issue was with external training as this was very limited for what we need it for.

Staff love booking holidays using the software, easy to approve too. Great reports and statistics available too which helps with end of year holiday planning.

The workflow side of the system has been very difficult for us non-technical HR Managers. We've struggled to get the performance review just as we want it and the goal reminders have been annoying.

The ability to change the employee/manager/admin access is great. Query function is very useful and the dashboard contains a lot of 'at a glance' information which is very useful.

Also the org chart section - you can't print an org chart out onto one A4 piece of paper if you have anything more than about 20 employees, which is ridiculous.

The live chat service is extremely good. So far every time I've used it I obtained helpful answers within the hour and the chat people have been nice and showed care to help.

I think that the issues with this product stem from their inability to handle larger groups/information.

Their customer and technical services support is fantastic and they are always very responsive and helpful as well as to listen to customer's feedback with the aim to further improve their platform.

Gaynor G

HR Officer

Expenses section is an additional extra and is a no-go area. I spent more time on to the helpdesk to it than anything and ended up having to stop using it.