--- title: "Compare Intulse vs Microsoft Teams 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Intulse and Microsoft Teams based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/161865-168668/Intulse-vs-Microsoft-Teams" page_type: "comparison" language: "en" --- # Intulse vs Microsoft Teams Features and Cost Comparison Last updated September 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IntulseMicrosoft Teams2/4 selected [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) [## Intulse](https://www.capterra.com/p/161865/Intulse/)[4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting Price $42.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment MT CM ZM Based on [132 reviews](#user-reviews) Positive 119 Neutral 9 Negative 4 [## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $4.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [11,152 reviews](#user-reviews) Positive 10,082 Neutral 866 Negative 204 ## Summary * * * Key features rated by users Features selected based on 2,481 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings API \-- Call Routing 4.8 Chat/Messaging 4.0 Call Transfer 4.2 Call Recording 5.0 82%Fit High performer Feature ratings API 4.4 Call Routing 4.3 Chat/Messaging 4.7 Call Transfer 4.0 Call Recording 4.3 User satisfaction User satisfaction 4.4 User reviews[132](https://www.capterra.com/p/161865/Intulse/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[11,152](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.2 Price starts from Price starts from $42Per User, Per Month - Free version - Free trial Price starts from $4Per User, Per Month - Free version - Free trial Best for Best for Businesses and NPOs desiring a robust, affordable hosted VoIP solution customized for their needs and industry. Those who need 3rd-party CRM integrations, unlimited call history and call recording. Best for Small businesses, mid-market, and enterprise organizations across healthcare, education, manufacturing, retail, and government. ## User reviews Pros & cons MT Michelle T. Senior Executive Administrator > "It integrated with our CRM and they were very responsive" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___6763458) RM Ralph M. Managing Partner > "I do not believe we have our call tree set up as efficiently as we could or voicemail system..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3590967) CM Catie M. Project Manager > "Intulse also connects with our CRM which is helpful to have names pull in and to be able to..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580364) MS Maranda S. Agent > "Daily issues when answering a call, system will show active call but customer can’t here me and..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570705) ZM Zachary M. Producer > "It has made transferring calls, parking calls, and voicemail so much better than anything..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3589263) DS Daniel S. Manager > "At most given times theres at least one small issue, such as a transfer switch not always..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) JS James S. Customer Service Manager > "The Intulse software connects with our company software to customize to exactly what we need." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) CD Catherine D. CEO > "The fax feature is very very basic. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___4235475) TH Theodore H. Founder, CEO & Chief Investment Officer > "With Intulse, our problems have gone to practically none and when we do have an issue, the..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3571249) JM Jason M. Agency Owner > "I also do not have the ability to switch between our phone numbers for caller ID purposes." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570749) JT Jeff T. President > "The automated call recording option, the pop-up of the client record upon inbound calls, have..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) HK Heather K. Director of Databases > "Some of the layout options on the site for the admin seem to be more spread out than needed." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3602954) JW Jacquie W. Broker > "We use this for our Health Insurance business and we love the functionality." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580996) JB Jennifer B. Administrative assistant > "When enabled on your cell phone, other phone functions don't work properly." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576423) WM Wayne M. CFO > "Calls are easy to transfer, conference other callers into conversation and inter office calling." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3599109) MH Melia H. Client Scheduler > "Also, we have encountered issues in the office with reliability, too running on wired..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3591876) DS Daniel S. Manager > "Call parking and transferring features are very nice too." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) JS Julia S. Office Manager > "At times, connection breaks up and is hard to communicate with caller." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3575343) BR Bryce R. Advisor > "Intulse also integrates well with our RedTail CRM. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3581768) LM Leigh M. Legal assistant > "I get duplicates of the faxes being sent to my email." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3598387) WA Will A. President > "The integration with Wealthbox CRM was the reason I chose Intulse. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3588790) JW Jacquie W. Broker > "There seems to be an issue when I call people from the phone app and i'm in my car." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580996) AA Amanda A. Business Administrator > "Ease of use and that it integrated with our client database (Agency Bloc)." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570744) IL Ian L. coo > "Sometimes the phone will require a reboot for no reason at all it seems." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570757) JS James S. Customer Service Manager > "Also, their online interface is great for weekend work." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) JS James S. Customer Service Manager > "Whenever something goes wrong, it takes a ton of phone calls to resolve an issue." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) HK Heather K. Director of Databases > "The voicemail to email notification is also really nice to have." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3602954) RG Richard G. Sales Director > "Hard to conference a call when the client is in the waiting room" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570901) KA Kyle A. Broker > "The ease and integration with our CRM (AgencyBloc)." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580551) BF Bud F. Benefits Specialist > "That we cannot delete SMS messages" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3582917) IL Ian L. coo > "The customization is nice and intuitive." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570757) CK Craig K. Sales Manager > "It took a bit longer than expected to train the team on certain features" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580416) RG Richard G. Sales Director > "Reliable phone service, cost effective, we love the desk phones!" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570901) DS Daniel S. Manager > "What makes this tough is all the glitches we have encountered so far." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) JS Julia S. Office Manager > "Intulse is easy to use and customer service has been helpful when needed." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3575343) AH April H. Admin > "My company's IT department chose the software and myself and my office staff have not been..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580596) TH Theodore H. Founder, CEO & Chief Investment Officer > "Their staff has always been friendly & very professional. But, arguably more important, they've..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3571249) AH April H. Admin > "The Intulse app is unreliable." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580596) RM Ralph M. Managing Partner > "The sales portion was great." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3590967) JT Jeff T. President > "Our onboarding was pretty difficult." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) AH Angela H. front office > "the software is very easy to use. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3582951) JT Jeff T. President > "This was a nightmare, but not Intulse's fault." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) [View Reviews](https://www.capterra.com/p/161865/Intulse/reviews/) Yugma S. Assay development and integration technician > "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937) TH Tom H. Head of Research > "I find the search function for historic chats isn't the most robust - could there be an AI type search which finds things even if the search term is a bit loose?" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7171749) SA Samer A. AI Researcher > "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974) FJR France Jhannen R. Front Desk Representative > "The app itself can be heavy on system resources, which sometimes causes lag during larger meetings. While the integration with Planner and Project is useful, Teams doesn’t quite..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) Kai Z. realtor > "It is a All-in-One Centralized Workspace to combine all different features all together such as dropbox, chatting platform, zoom for video conference etc" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183861) Denis M. Recruiter > "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) DR Dave R. Manager > "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561) SP Sairam P. software developer > "The interface can sometimes feel clustered , especially for new users, the desktop application may occasionally use significant system resources , and finding older messages or..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473) ÁLvaro C. Deploy Manager > "It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860) VR Verified Reviewer Sales Specialist > "In my personal experience, meetings and call stability on Microsoft Teams can occasionally be inconsistent, and I’ve noticed dropped calls or connection issues more frequently..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646) VR Verified Reviewer Sales Specialist > "Microsoft Teams is a strong cross-collaboration tool that centralizes messaging communication, making phone calls, and scheduling video meetings into one platform." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646) VR Verified Reviewer Project Engineer > "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577) Eric N. BDR > "It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109270) VR Verified Reviewer Compliance Officer-Corporate Finance > "Additionally, navigating through the deep layers of nested channels and notifications can feel overwhelming, and finding specific past threads via the built-in search feature is..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7181685) VR Verified Reviewer Admin > "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) Keely F. Patient Care Coordinator > "The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) AC Angel C. QC > "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627) JD Josh D. IT Support Engineer > "That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) FJR France Jhannen R. Front Desk Representative > "The seamless integration with Microsoft 365 makes daily workflows smoother, and the mix of chat, video meetings, and file sharing keeps everything in one place." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) VR Verified Reviewer Admin > "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) Cyrene Joy S. Property Administrator > "projects easy by coordinatinating features on the app, you can also assign the calls and filters during meetings also you directly message the concerns on your team members by the..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) IL Ilaria L. Assistant Reservation Management > "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497) AR Arti R. Engineer > "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043) JP Jacob P. Senior Associate > "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) Cyrene Joy S. Property Administrator > "In terms pf project management its add centralized communication, real time coordination to the team members and easy file sharing for easier project outs on the office." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) ÁLvaro C. Deploy Manager > "Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860) JP Jacob P. Senior Associate > "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) CP CANDICE P. Account's officer > "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199) Cyrene Joy S. Property Administrator > "Overall, Microsoft Teams is a robust and reliable collaboration platform that streamlines communication, virtual meetings, file sharing, and teamwork within a single workspace." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) VR Verified Reviewer Owner > "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795) Sven S. Prokurist > "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) Laxmi Kanth V. Design engineer > "Sometimes we can see a bit of lag in large meetings, and it consumes lot of RAM and suddenly loses network in a call." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154613) VR Verified Reviewer Cloud Enginner > "It has helped keep conversations organized and made it easy to share documents and collaborate in real time. While there are some usability improvements that could be made,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119) Sven S. Prokurist > "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) ER Erica R. Assitant PM > "Seamless Office 365 Integration: It connects perfectly with Word, Excel, PowerPoint, and Outlook, making it incredibly easy to share and co-author files in real time without..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182363) Blake A. It Technician > "Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157802) Denis M. Recruiter > "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) Bill L. Vice President of Sales and Operations > "It can also become difficult to keep chats, files, and conversations organized when working across multiple teams and channels." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131) Ashley G. HR Manager > "It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) Keely F. Patient Care Coordinator > "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) Bill L. Vice President of Sales and Operations > "It has been a reliable tool for communication, meetings, and collaboration, making it easier for teams to stay connected and share information. While it can take some time to get..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131) MA Mohammad A. Senior Claims Adjuster > "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609) LC Louise C. Marketing Director > "The integration with Microsoft 365 made it easy to collaborate on documents in real time, schedule meetings through Outlook, and keep conversations organized by team and project." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182375) Jonathon B. Senior Writer > "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) BE Basel E. IT Manager > "Chat, meetings, calls, file sharing, and channels are all in one place, which helps cut down on scattered emails and keeps conversations organized." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392) Marco C. Pre Litigation Legal Assistant > "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073) Ashley G. HR Manager > "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) JD Josh D. IT Support Engineer > "Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) LD Liz D. Director of Network Operations at USA Digital > "I liked it because everything is centralized in one place, messaging, meetings, and file sharing, it really helps me stay connected and coordinate more quickly, especially in..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7187126) FJR France Jhannen R. Front Desk Representative > "The interface can feel cluttered for new users, and without careful tweaking, notifications can quickly become overwhelming." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) Keely F. Patient Care Coordinator > "My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) AG Anthony G. Wholesale Parts outside sales mgr > "Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175375) TS Tiana S. Lawyer > "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200) VR Verified Reviewer Automation Developer > "It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7159042) Raxit P. SR. Programmer Analyst > "Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175915) NS Nikhilesh S. Engineer > "Delays in audio, video, or screen sharing can affect communication and reduce meeting effectiveness" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223) IS Imran S. Data Protection Officer > "MS team overall is useful tool , used with Office 365 make it easier to communicate with team, share contents, record meetings, generate minutes of meeting." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183305) NS Nikhilesh S. Engineer > "Microsoft Teams occasionally experiences lagging issues, especially during large meetings or when network connectivity is unstable." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223) BT Brianna T. Lead Editor > "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239) JH Jamie H. Quality and Reliability Specialist > "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352) JD Josh D. IT Support Engineer > "Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) JM Jamison M. Principal > "I found it a bit difficult to create folders and shortcuts to items that are frequently visited." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157192) VR Verified Reviewer senior project manager > "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797) Jay P. G. Principal > "There seemed to be times when we could not include an actual meeting link without starting at our calendar." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098) FJR France Jhannen R. Front Desk Representative > "I’ve found it especially useful for teamwork, since co-editing documents and organizing discussions into channels helps reduce confusion and keeps projects on track." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) CC Chitrangna C. Lead Digital Product Owner > "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502) FM Fiona M. Clinical Audit Officer > "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418) SR Sam R. Residency Program Administrator > "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795) AD Arnold D. Senior executive > "The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172739) Susana F. Client Relationship Manager > "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750) RM Renee M. Paralegal > "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961) Jonathon B. Senior Writer > "It can be a little confusing going from one Teams window or tab to another when a video chat is underway." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) CT Cameron T. IT Service Desk Analyst > "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044) BE Basel E. IT Manager > "Performance can also be a bit slow at times, especially when switching between chats, files, and meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392) JPN Jean-Pierre N. Instructional Designer > "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968) SG Sergio G. IT Engineer > "For example, when you go into a private chat details and "shared" tab, you can see "recent", "files" and "links", but you can't find the shared pictures easily, so if you need to..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6693448) VR Verified Reviewer Cloud Enginner > "Features like screen sharing, meeting recordings, and channel-based discussions are especially useful for remote work and project coordination." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119) JP Jacob P. Senior Associate > "The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) VC Vicente C. Quality Technician > "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328) BB Brendan B. Operations Lead > "As an operational leader I am in many group chats, but the number of times I receive notifications for messages that are not relative to my role is frustrating and 99% of them..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7040514) Marko K. Project and IT Manager > "It's intuitive and super easy to use, both on Macs and on Windows devices." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7070707) Denis M. Recruiter > "The UI is also quite clunky and unintuitive." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) MW Matthew W. School Support and Retention Manager > "It's so easy and intuitive to use." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7158149) JJ Joshua J. Account Executive > "I found the tab on the lefthand side to be organized in a way that wasn't intuitive for me. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6816779) VR Verified Reviewer Unemployed > "Has very clear interface, really enjoy the light blue colours." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6855240) David F. Business Manager > "It feels cluttered and not intuitive." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076254) KL Kaleena L. Sr. Communications Consultant > "Microsoft Teams is very intuitive and simple to use." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6585400) VR Verified Reviewer Director of Sales and Marketing > "It's not as intuitive to use as others in the space." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7104774) DR Dave R. Manager > "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561) MN Michelle N. Business Intelligence Director > "Other microsoft applications couldn’t be integrated, unlike Teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6637457) Ashley G. HR Manager > "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) VP Vidya P. Hadoop engineer > "Not very capable with integrations to third party tools" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6766529) SP Sairam P. software developer > "The integration with Microsoft 365 applications such as Outlook, word , excel and one drive hepls trams work more efficiently." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473) CF Camencia F. Sales, Market Research, App Testing, Entertainment and Broadcasting > "It does not mean as much to some people to just have this system until you need its integrated features." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6854473) Meshv P. Salesforce Developer > "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771) VR Verified Reviewer UX Researcher > "Member management, integrations, recordings all dont work that well." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___5032288) FM Fiona M. Clinical Audit Officer > "I use Teams as part of my every day work life and it makes everything so much easier!" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418) Keely F. Patient Care Coordinator > "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) NV Nitesh V. QA Engineer > "Setting it up is straightforward especially if your organization already uses Microsoft 365." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7138601) SD Stacie D. Sales Coordinator > "User interface gets a bit cluttered with all AI features they keep adding" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7119690) Zach P. Social Media Coordinator > "Overall I've been using Teams for several years and while it was a little clunky at first and the user interface was lacking, they have continuously upgraded and improved the..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339) MC Mark C. Board Trustee > "It can be harder to set up on users who aren't as tech savvy though or who use it as much as I do. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7161663) Cyrene Joy S. Property Administrator > "I have really like Microsoft Teams aside from its convenience to use its easy to access. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) Joel S. Technology Support Technician > "Interface seems "clunky" and is confusing at times. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7121544) AS ALFREDO S. lead > "hour customer service, team collaboration, easy to share files, and most importantly that they are secure." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7117173) NS Nikki S. HR Technology Change Management > "Sometimes the bandwidth of a network and the amount of people using the app for a specific meeting causes lag so we have everyone turn off their cameras which at times decreases..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3157770) Dionne Joy M. Service Hub Representative > "Meetings run great with Microsoft 365 and great to share documents with great customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068147) MS Monika S. UX Researcher > "You get kind of stuck if something isn’t working, not easy to get customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3932342) Osvaldo B. Cinema operator > "The project management is high quality, as well as the customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092264) SH Shamim H. Software Engineer > "I had to call the chat support twice and still can't figure it out." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___4198871) NH Nadine H. Counselling Therapist and practice owner > "I was able to access tech support when necessary." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6686042) RH Rabih H. CEO > "Microsoft Teams doesnt have a very strong user community as other similar products have." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3108400) [View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) ## User interface 4.44 (132) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) 4.46 (11,152) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Intulse Top features 33/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/161865/Intulse/#features) Microsoft Teams 16/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features) ### Recognition No recognitions have been awarded to Intulse Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Intulse Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Microsoft Teams Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intulse - By Intulse - Located in United States - Founded in 2015 Microsoft Teams - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $42/month Price $1.1/month 4.3 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/161865-203084/Intulse-vs-VoIP-ms) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,675)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $4/month Price $14.99/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $42/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/161865-175788/Intulse-vs-Nextiva) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,701)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $4/month Price $7/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace) [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $42/month Price Contact vendor for pricing 4.3 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161865-218251/Intulse-vs-Wildix) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,173)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $4/month Price $6/month 4.4 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts) [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (886)](https://www.capterra.com/p/169627/RingOver/reviews/) $42/month Price $29/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/161865-169627/Intulse-vs-RingOver) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,152)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,198)](https://www.capterra.com/p/135003/Slack/reviews/) $4/month Price $8.75/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams) [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [Zoom 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