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Businesses and NPOs desiring a robust, affordable hosted VoIP solution customized for their needs and industry. Those who need 3rd-party CRM integrations, unlimited call history and call recording.
1. Hospitality and Travel 2. Software and Technology 3. Retail and eCommerce 4. Healthcare and Pharmaceutical 5. Logistics and Distribution 6. Business Process Outsourcing (BPO)
The ability to have on hold messages and educate our customers about things that they were not aware of. Also, we are thinking about another location and the ease to expand this phone system is great.
I get a static jitter during some of the calls which can be annoying.
Good company to work with and do make a good effort to help when needed. The phones we have been using seem to have a lot of issues with using the speaker phone.
People complain they cant hear us well at times.
We love the flexibility to be able to customize the software (and change it as needed) to meet the specific needs of our organization. The Dashboard app is also very helpful and useful.
Find me/follow me is a little annoying sometimes, but overall it does usually function. Upstream provider issues occasionally cause issues, but outages are typically minimal (less than 30 minutes).
Customer Service is excellent and if you are comfortable with technology you can do most of the setup and changes yourself, which is what I prefer.
There have been a few times that we've been unable to get the software to load but otherwise no serious issues.
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.
The frustration of adapting to new software when time is running out.
The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.
No mobile apps or desk phones available. Billing usage reports contain raw data and are not customizable (to customers).
I really like this company. They don't take customer retention for granted and are very fair, kind and competent.
When I have found problems, I have gotten a response very fast.
Intulse
Top FeaturesAVOXI
Intulse
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AVOXI
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