# Compare Intulse vs Twilio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Intulse and Twilio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/161865-180158/Intulse-vs-Twilio-Communications-Platform --- # Intulse vs Twilio Features and Cost Comparison Last updated March 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IntulseTwilio2/4 selected [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [## Intulse](https://www.capterra.com/p/161865/Intulse/)[4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting Price $42.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment MT CM ZM Based on [132 reviews](#user-reviews) Positive 119 Neutral 9 Negative 4 [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [501 reviews](#user-reviews) Positive 443 Neutral 26 Negative 32 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,902 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission \-- Video Conferencing \-- API \-- Call Routing 4.8 72%Fit Missing features Not enough reviews Feature ratings Mobile Access NA Online Voice Transmission 4.4 Video Conferencing 5.0 API 4.3 Call Routing 4.5 User satisfaction User satisfaction 4.4 User reviews[132](https://www.capterra.com/p/161865/Intulse/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[501](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 Price starts from Price starts from $42Per User, Per Month - Free version - Free trial Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Best for Best for Businesses and NPOs desiring a robust, affordable hosted VoIP solution customized for their needs and industry. Those who need 3rd-party CRM integrations, unlimited call history and call recording. Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries. ## User reviews Pros & cons MT Michelle T. Senior Executive Administrator > "It integrated with our CRM and they were very responsive" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___6763458) RM Ralph M. Managing Partner > "I do not believe we have our call tree set up as efficiently as we could or voicemail system..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3590967) CM Catie M. Project Manager > "Intulse also connects with our CRM which is helpful to have names pull in and to be able to..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580364) MS Maranda S. Agent > "Daily issues when answering a call, system will show active call but customer can’t here me and..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570705) ZM Zachary M. Producer > "It has made transferring calls, parking calls, and voicemail so much better than anything..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3589263) DS Daniel S. Manager > "At most given times theres at least one small issue, such as a transfer switch not always..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) JS James S. Customer Service Manager > "The Intulse software connects with our company software to customize to exactly what we need." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) JM Jason M. Agency Owner > "I also do not have the ability to switch between our phone numbers for caller ID purposes." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570749) TH Theodore H. Founder, CEO & Chief Investment Officer > "With Intulse, our problems have gone to practically none and when we do have an issue, the..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3571249) HK Heather K. Director of Databases > "Some of the layout options on the site for the admin seem to be more spread out than needed." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3602954) JW Jacquie W. Broker > "We use this for our Health Insurance business and we love the functionality." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580996) JB Jennifer B. Administrative assistant > "When enabled on your cell phone, other phone functions don't work properly." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576423) WM Wayne M. CFO > "Calls are easy to transfer, conference other callers into conversation and inter office calling." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3599109) MH Melia H. Client Scheduler > "Also, we have encountered issues in the office with reliability, too running on wired..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3591876) DS Daniel S. Manager > "Call parking and transferring features are very nice too." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) JS Julia S. Office Manager > "At times, connection breaks up and is hard to communicate with caller." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3575343) BR Bryce R. Advisor > "Intulse also integrates well with our RedTail CRM. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3581768) LM Leigh M. Legal assistant > "I get duplicates of the faxes being sent to my email." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3598387) WA Will A. President > "The integration with Wealthbox CRM was the reason I chose Intulse. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3588790) JW Jacquie W. Broker > "There seems to be an issue when I call people from the phone app and i'm in my car." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580996) AA Amanda A. Business Administrator > "Ease of use and that it integrated with our client database (Agency Bloc)." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570744) IL Ian L. coo > "Sometimes the phone will require a reboot for no reason at all it seems." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570757) JS James S. Customer Service Manager > "Also, their online interface is great for weekend work." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) JS James S. Customer Service Manager > "Whenever something goes wrong, it takes a ton of phone calls to resolve an issue." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3576312) HK Heather K. Director of Databases > "The voicemail to email notification is also really nice to have." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3602954) RG Richard G. Sales Director > "Hard to conference a call when the client is in the waiting room" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570901) KA Kyle A. Broker > "The ease and integration with our CRM (AgencyBloc)." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580551) BF Bud F. Benefits Specialist > "That we cannot delete SMS messages" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3582917) IL Ian L. coo > "The customization is nice and intuitive." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570757) CK Craig K. Sales Manager > "It took a bit longer than expected to train the team on certain features" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580416) RG Richard G. Sales Director > "Reliable phone service, cost effective, we love the desk phones!" [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3570901) CD Catherine D. CEO > "The fax feature is very very basic. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___4235475) JS Julia S. Office Manager > "Intulse is easy to use and customer service has been helpful when needed." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3575343) DS Daniel S. Manager > "What makes this tough is all the glitches we have encountered so far." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3577300) TH Theodore H. Founder, CEO & Chief Investment Officer > "Their staff has always been friendly & very professional. But, arguably more important, they've..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3571249) AH April H. Admin > "My company's IT department chose the software and myself and my office staff have not been..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580596) JT Jeff T. President > "The automated call recording option, the pop-up of the client record upon inbound calls, have..." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) AH April H. Admin > "The Intulse app is unreliable." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3580596) RM Ralph M. Managing Partner > "The sales portion was great." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3590967) JT Jeff T. President > "Our onboarding was pretty difficult." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) AH Angela H. front office > "the software is very easy to use. " [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___3582951) JT Jeff T. President > "This was a nightmare, but not Intulse's fault." [See full review](https://www.capterra.com/p/161865/Intulse/#Capterra___2770982) [View Reviews](https://www.capterra.com/p/161865/Intulse/reviews/) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) CK Carina K. Sales rep > "I like the possibility to have fields for name and surname, so that I can send multiple texts at the same time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4733715) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) Nikita V. Marketing Manager CRM > "Sometimes reliability issues arise, the pricing felt jumpy too." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) AA Armando A. Marketing Manager > "It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) MC Marco C. IT Expert > "This sms marketing and cloud communication software is affordable and reliable to use." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6249380) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) GB Goma B. Instructor > "The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4797308) VR Verified Reviewer CEO > "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) RC Rachel C. Customer Support Lead > "It's easy to find call and message records without too much trouble." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) Rongen R. Digital Developer > "I like the pay-as-you-go subscription model the most." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6274979) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) ES Ed S. CVO > "Extremely affordable option to send 1:1 SMS meeting reminders in conjunction with Chili Piper and increase show rates to hard earned appointments set..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3507415) Kim L. Franchise Owner > "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) VR Verified Reviewer CEO > "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) LC Leifur C. Software Engineer > "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) ZH Zachary H. Operations Support > "Somewhat costly for higher usage customers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430) NR Nallely R. Data Technologies Martech Product Manager > "Good customer support and highly committed staff" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6795269) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) RB Roberto B. Creator Content > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4775438) RH Robert H. CTO > "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) ## User interface 4.44 (132) 4.39 (501) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Intulse Top features 40/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/161865/Intulse/#features) Twilio 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) ### Recognition No recognitions have been awarded to Intulse No recognitions have been awarded to Twilio ### Deployment & support Intulse Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intulse - By Intulse - Located in United States - Founded in 2015 Twilio - By Twilio - Located in United States - Founded in 2008 ## Popular Comparisons [Intulse](https://www.capterra.com/p/161865/Intulse/)[4.44 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $42/month Price $25/month 4.3 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161865-175788/Intulse-vs-Nextiva) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) $0.0079 Price $29/month 4.5 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform) 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