# Compare Medallia Concierge vs Whistle Messaging 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Medallia Concierge and Whistle Messaging based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/161921-181980/Zingle-vs-Whistle --- # Medallia Concierge vs Whistle Messaging Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Medallia ConciergeWhistle Messaging2/4 selected [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (131)](https://www.capterra.com/p/181980/Whistle/reviews/) [## Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/) Starting Price $179.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment KK CH LM Based on [117 reviews](#user-reviews) Positive 105 Neutral 8 Negative 4 [## Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (131)](https://www.capterra.com/p/181980/Whistle/reviews/) Starting Price $60.00 Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment SM MR AM Based on [131 reviews](#user-reviews) Positive 125 Neutral 6 Negative 0 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings SMS Messaging \-- Email Management NA Social Media Integration \-- Customer Database NA Chat/Messaging \-- \--%Fit Missing features Feature ratings SMS Messaging NA Email Management NA Social Media Integration NA Customer Database NA Chat/Messaging 4.5 User satisfaction User satisfaction 4.5 User reviews[117](https://www.capterra.com/p/161921/Zingle/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.6 User satisfaction 4.7 User reviews[131](https://www.capterra.com/p/181980/Whistle/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $179Per Feature, Per Month - Free version - Free trial Price starts from $60Per Feature, Not provided by vendor - Free version - Free trial Best for Best for Zingle provides unprecedented connection with guests, members and customers for SMBs and enterprise companies across industries including hospitality, food and beverage, health, fitness and retail. Best for Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide with instant integrations, fully automated messaging, task management, marketing features & more. ## User reviews Pros & cons KK Kim K. Manager > "It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling..." [See full review](https://www.capterra.com/p/161921/Zingle/#Capterra___3102468) MS Michael S. Administrator > "They just ignored us." [See full review](https://www.capterra.com/p/161921/Zingle/#Capterra___3846418) [View Reviews](https://www.capterra.com/p/161921/Zingle/reviews/) SM Sonya M. Hotel Owner > "The demo and tool was great compared to Akia. But wow what a difference in the onboarding." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___6259117) CK Carol K. Owner > "The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) MR Manuel R. Front Office Manager > "I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3305728) CS Corey S. General Manager > "Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) AM Andrew M. General Manager > "Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3316251) CK Carol K. Owner > "Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) JS Jan S. Owner/Innkeeper > "This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) CS Corey S. General Manager > "Doesn't save much time if I have to "ok" everything that I already told it to say..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) LN Lindsey N. Marketing Director > "The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2900954) SW Sandy W. Owner > "It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom. When..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2698879) JP Jenelle P. Front Desk Manager > "Whistle's accessibility is great and the ability to stay connected with the public helps us to be a hotel that is seen as providing excellent guest..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2806383) BC Brendan C. Marketing Manager > "I don't like that we can't send direct photos anymore." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322438) DS David S. General Manager > "Our guests are able to text us and not have to use a random number, we can send them post stay review questions, they can purchase mini bar items through..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668821) JS Jan S. Owner/Innkeeper > "Also, I have not figured out how to see all the guests who are checked in that I am communicating with." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) CG Carolina G. Innkeeper > "It had helped us to task projects and keep updated with communications to guests and staff." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309439) LF Lindsey F. Revenue Manager > "This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667742) MB Michelle B. Digital Marketing Manager > "It gave us an easy way to communicate with guests using texting, as well as an easy way to answer potential guests via our website chatbot. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668371) MB Mackenzie B. General Manager > "There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669259) AG Aidan G. Guest Experience Manager > "Having easy access to message guests, giving them the option to respond at their convenience." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301771) CW Carolyn W. Operations Manager > "I have also noticed that sometimes a message gets sent to multiple guests, when it is intended for only 1 person, which can be inconvenient." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668134) KG Kimberly G. Director of Front Office > "The text messaging option is helpful for responding to guest requests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3318651) EB Erin B. Operations Supervisor > "Some rooms numbers don't associate with right profile, can message wrong guests unless it is caught by user" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679624) LT LaShonda T. AGM > "It allows me to communicate with the guest any time that's needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309904) SM Samantha M. Guest Experience Officer > "We're still struggling with some areas of implementation." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322344) ESF E Scot F. Innkeeper / Owner > "We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2720507) JM Jessica M. Owner > "Also, please stop censoring names like "Dick"." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301865) TP Tania P. General Manager > "The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2704126) DM Dan M. General Manager > "Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667871) LD Larry D. Owner > "Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms without..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2681639) MR Marlee R. Manager > "I find it difficult to make the texts look good without proper spacing." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679399) MT Martin T. owner > "Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has given us..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2690366) KA Kyla A. Office Manager > "In this continued pandemic, guests are constantly cancelling and moving their reservations. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669196) SP Scott P. Manager > "Automation of our welcome messages to guests is a huge time saver" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303531) MO Michael O. General Manager > "Sometimes the notification tones are annoying and too frequent." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667900) NC Noah C. Front Desk > "It is easy to communicate with the guests and Alerts are clearly displayed on the computer via email." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301621) RS Randy S. Hotel operations manager > "For some reason I can not even find out how to create or change the templates we use." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2670229) LH Lori H. Manager > "I like that we can communicate by text to our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3315920) ED Erika D. General Manager > "I'm also a little nervous implementing the survey feature for our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679901) AS Amanda S. Front Desk Supervisor > "It gives our guests an easy option of contacting our staff members and we are able to easily navigate throughout the system." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669172) MG Maengel G. Front Office Manager > "The notification sound gets a little annoying but we just silence if needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668105) [View Reviews](https://www.capterra.com/p/181980/Whistle/reviews/) ## User interface [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) 4.55 (117) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) 4.69 (131) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Medallia Concierge Top features 15/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/161921/Zingle/#features) Whistle Messaging 14/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/181980/Whistle/#features) ### Recognition No recognitions have been awarded to Medallia Concierge No recognitions have been awarded to Whistle Messaging ### Deployment & support Medallia Concierge Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Whistle Messaging Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Medallia Concierge - By Medallia - Located in United States - Founded in 2001 Whistle Messaging - By Whistle Messaging - Located in United States - Founded in ## 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