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Quickservice (fast casual) restaurant chains.
SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.
The reporting is great, the automation is helpful, and it integrates with QuickBooks Online. I appreciate being able to track PTO.
Delay in processing the transaction. My guess is this is necessary both for banking regulations and possibly Gusto's own cash management.
But, the thing I love most about Gusto is their customer service. The customer service chat function is wonderful, I get all my problems and questions resolved quickly.
I am having a hard time coming up with something about Gusto I don't like. The only thing I can think of is the lack of a dedicated app.
Amazing interface; very easy to learn;simplifies complicated functions.
I am disappointed that I cannot add certain fields. For example, I have to choose between either Personal Time or Vacation Time.
Gusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business.
Gusto is a breath of fresh air with regards to producing accurate payroll. I had a bad experience with a previous payroll processor that had issues producing accurate payroll.
I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service.
Constantly having issues and error warnings. We had to try different downloads and programs and still had issues.
Not only a great POS for restaurants but SpotOn has the most competitive merchant processing rates in the business. Support infrastructure is the best i've ever seen.
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue.
Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate.
This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
The reporting capability is great on the website. The customer service from salesperson to installer/trainer has been great.
Always say they will call right back and i have to call 3 or 4 times on same issue before someone solves the problem.
Prioritize real-user-identified key features according to your needs to find your best fit.
Gusto (by Dovetail )
SpotOn
Top FeaturesGusto (by Dovetail )
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