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Web-based and on-premise desktop client application that help businesses of all sizes manage diverse communications including conducting video calls, launching web conferences, and more.
Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.
I had never worked with this kind of program before and was amazed at it's capabilities when I first used it. It's effecient and easy to use.
It very simply does not work. It drops calls, logs off randomly without warning you so you don't receive calls, the app randomly disappears sometimes.
MXIE has proven to greatly improve efficiency in the office. The software is stable and solid.
To continue the "cons" comments, if the company makes it SO difficult to find out the most basic information, I can only wonder what a nightmare it might be if you have a legitimate technical problem.
I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.
Texting has been a pain. More so the legal/campaign/registration aspects.
Customer support has also been great so far with tutorials and ease of access to talk to them.
The IM function is a bit lacking unless you have it open for calls you get stuck in the chat and in some cases it is hard to tell who you may be chatting with if you have multiple chats open.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.
It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
This company have a great product with great customer support. The software is friendly and good people are behind it.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
Zultys MX System
Squaretalk
Top FeaturesZultys MX System
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Squaretalk
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