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Physicians, Hospitals, Clinics, Labs
We specialize in medium to large healthcare organizations of 20 or more providers.
The ease of use and the ability to make it custom to our own needs. It is also very user friendly and has great customer support services available to assist when needed.
Hard for elderly to check in...should have audio option on future...they can't do anything that requires typing.
Excellent software that is affordable for a small office like us.
So far we have had no major issues. Sometimes does lose connection but picks back up where you left off.
We like the easy use for our patients and our registration team, in addition to ability to use the software in concert with our EMR throughout the imaging center.
Clients find it easy to use and many of them appreciate being able to check in. I think it helps them feel more part of the process at the clinic.
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
Medical Check In
Mend
Top FeaturesMedical Check In
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