My Vision Express vs Compulink Healthcare Solutions: Which is a better fit?

The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.

The customer service is horrible. We don't have time to call every time there's a problem, which is daily.

I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many.

This software is a terrible electronic healthcare software. Every year we have tried to attest to meaningful use (now MIPS) and the software does not work.

As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.

We had an earlier version of this program, and that was bad.

I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use.

If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness.

Great customer service, extremely responsive, talented trainers made the transition easy. Day-to-day use is worry-free and super intuitive.

Updates that are released with errors. It is frustrating to upgrade to a new release and have to learn all the new features and then have to call support several times to report and fix errors.

I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.

You were limited on the number of charts you could work on at the same time. The scheduling system was awkward and difficult to maneuver.

My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.

IT support struggles in troubleshooting and fixing problems that need to be fixed. These delays have likely cost us thousands of dollars in employee hours.

Nicole N

Licensed Clinical Psychologist

The customer support in particular has been extremely helpful and the electronic billing capabilities are very strong and for the most part, user friendly.

The ledger can be confusing and the receipt for the patient is hard to understand for staff and patients.